Head of Customer Success
Skills
- Customer experience
- Quality assurance
- Leadership
- Data analysis
- Stakeholder management
Responsibilities
- Define and Develop Customer Standards
- Quality Assurance and Compliance
- Customer Insights and Continuous Improvement
- Cross-Functional Collaboration and Stakeholder Management
- Metrics and Performance Tracking
- Team Leadership and Development
Education
- Bachelor's degree or equivalent experience
- Leadership experience in customer success or related field
Benefits
- Generous Pension contribution scheme
- Private medical & Dental cover
- Enhanced maternity & paternity
- Employee Wellbeing Programme
Average salary estimate
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