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Talent and People Coordinator (Must be in UK)

PolyAI builds enterprise voice assistants that carry on natural conversations with customers to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it. We serve enterprises where customer conversation is an important part of doing business. Our customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications.

Our enterprise clients deploy PolyAI voice assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, our enterprise clients see improved customer satisfaction, employee retention and operational efficiency.

PolyAI is actively looking for a Talent and People Coordinator to join our growing team! Reporting into the Global Talent Lead, the Talent and People Coordinator will play a key role in supporting People (HR) and Talent Acquisition operations, ensuring the seamless execution of pre-boarding, candidate interview set up and calendar management, contracts, and Ad-Hoc projects.

Qualifications and Experience

  • 1–3 years of experience in a similar HR or recruitment support role
  • Must have experience with Greenhouse ATS 
  • Must have experience with an HRIS, Hibob preferably 
  • Experience in a start up or scale up business

Talent Acquisition Support

  • Coordinate and manage job postings, scheduling interviews across international time zones, and communication with candidates and employees for interview set- up.
  • Support employer branding initiatives by maintaining job boards, social media channels, and careers pages.
  • Maintain and update the Applicant Tracking System (ATS) with accurate and up-to-date feedback.

People and Employee Support

  • Support pre-boarding processes, including preparation of offer letters, contracts, and coordination of candidate first day email communication. 
  • Assist with employee lifecycle events such as promotions, transfers, and exits, ensuring all documentation and processes are completed.
  • Maintain accurate and up-to-date employee records in the HR system.
  • Support HR compliance activities, including right-to-work checks and maintaining compliance with labor laws and company policies.

Key Competencies

  • Communication Skills: Strong verbal and written communication skills for effective interaction with candidates, employees, and stakeholders.
  • Organisational Skills: Ability to manage multiple priorities, including calendar management, and meet deadlines in a fast-paced environment.
  • Attention to Detail: Accuracy in maintaining records and handling documentation.
  • Teamwork: Collaborative mindset with the ability to build relationships across teams.
  • Confidentiality: Ability to handle sensitive information with discretion and professionalism.

Interview Process

First Stage - Global Talent Lead (Line Manager), 30 minutes

Second Stage: Take home Task

Third Stage: Take home task review with People and Talent team, 45 minutes

Final Stage - VP of People, 30 minutes

💰 Participation in the company’s employee share options plan

🏝 25 days holiday, plus bank holidays

🏡 Flexible working from home policy plus a one-off WFH allowance when you join

🌎 Work from outside of the UK for up to 6 months each year

🧡 Enhanced parental leave

📚 Yearly learning budget

🚲 Bike2Work scheme

📚 Annual learning and development allowance

🏡 One-off WFH allowance when you join

👨‍👩‍👧 Company-funded fertility and family-forming programmes

🌸 Menopause care programme with Maven

🏥 Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

Equal Opportunity Statement:

PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

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What You Should Know About Talent and People Coordinator (Must be in UK), PolyAI

At PolyAI, we’re on a mission to revolutionize customer service with our intelligent voice assistants, allowing businesses to effortlessly connect with their customers around the globe. We're looking for a dynamic and motivated Talent and People Coordinator to join our vibrant team! Reporting to the Global Talent Lead, you will become an integral part of our HR and Talent Acquisition operations, ensuring every step of the candidate journey is smooth and engaging. Your responsibility will include everything from coordinating job postings and scheduling interviews across time zones to managing pre-boarding processes and supporting employee lifecycle events. In this role, you'll interact with various stakeholders, showcasing your strong communication and organizational skills. Your experience with Greenhouse ATS and HRIS tools like Hibob will come in handy as you maintain up-to-date records and support HR compliance activities. If you thrive on collaboration, have an eye for detail, and are passionate about fostering a positive workplace culture, we want to hear from you! Join us at PolyAI, where we empower teams to focus on what matters and drive impactful conversations with our cutting-edge technology. We offer great benefits, including a flexible working policy and a commitment to your professional development. Come be part of our journey; let's create amazing experiences together!

Frequently Asked Questions (FAQs) for Talent and People Coordinator (Must be in UK) Role at PolyAI
What are the key responsibilities of a Talent and People Coordinator at PolyAI?

As a Talent and People Coordinator at PolyAI, you will be responsible for a range of HR and talent acquisition operations. This includes coordinating job postings, scheduling interviews across different time zones, managing pre-boarding processes, and supporting employee lifecycle events. Your role will also involve maintaining the Applicant Tracking System (ATS) and assisting with employer branding initiatives, ensuring you're an integral part of the team fostering a positive workplace.

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What qualifications are required for the Talent and People Coordinator position at PolyAI?

To be considered for the Talent and People Coordinator role at PolyAI, candidates should possess 1-3 years of experience in a similar HR or recruitment support role. Familiarity with Greenhouse ATS is essential, as well as experience with an HRIS such as Hibob. Additionally, a background in startup or scale-up environments is preferred, showcasing your ability to thrive in dynamic settings.

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What are the growth opportunities for a Talent and People Coordinator at PolyAI?

At PolyAI, the Talent and People Coordinator role offers a solid foundation for career growth in HR and talent acquisition. You will gain valuable experience working alongside the Global Talent Lead and participate in various HR functions, which can lead to future opportunities in specialized HR roles or leadership positions within the organization.

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How does PolyAI support work-life balance for its Talent and People Coordinator?

PolyAI values work-life balance and offers flexible working arrangements for the Talent and People Coordinator position. With a generous holiday policy and the option to work from outside the UK for up to six months each year, you can conveniently manage personal and professional commitments while contributing to our innovative culture.

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What does the interview process look like for a Talent and People Coordinator at PolyAI?

The interview process for the Talent and People Coordinator position at PolyAI typically includes several stages. It starts with a conversation with the Global Talent Lead, followed by a take-home task, and then a review of that task with the People and Talent team. The final stage involves an interview with the VP of People, ensuring a thorough evaluation of your fit for the role and the organization.

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Common Interview Questions for Talent and People Coordinator (Must be in UK)
Can you describe your experience with HRIS systems, particularly Hibob?

When answering this question, highlight your familiarity with HRIS systems and provide specific examples of how you've used Hibob or similar tools in your previous roles. Discuss how these systems helped streamline HR processes and improve data management, showcasing your ability to adapt to new technologies.

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How do you handle scheduling interviews across different time zones?

To effectively answer this, provide an example of a time when you managed interviews across time zones. Explain your approach to organization and communication, and mention any tools you use for scheduling, ensuring you demonstrate your ability to handle logistical challenges efficiently.

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What strategies do you use to maintain accurate records in an ATS?

When addressing this question, outline your methods for ensuring data accuracy and integrity within the ATS. Discuss your attention to detail and the importance of regular updates, as well as any specific practices you have to maintain organized candidate records.

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Can you share your experience with employer branding initiatives?

In your response, mention past efforts to enhance employer branding, such as optimizing job postings, leveraging social media, or improving career pages. Highlight your creativity and understanding of how a strong employer brand attracts top talent.

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How do you prioritize multiple tasks in a fast-paced environment?

Here, describe your prioritization techniques, such as using to-do lists, urgency assessments, or time management tools. Provide examples of how you've successfully juggled multiple deadlines while maintaining quality standards.

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What steps do you take for pre-boarding new employees?

Discuss the components of the pre-boarding process you've managed, including preparing documents, communicating with new hires, and ensuring a smooth first-day experience. Emphasize empathy and support as key aspects of your approach.

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How do you ensure compliance with labor laws and company policies?

Emphasize your knowledge of labor laws and HR compliance best practices. Explain any experiences you've had in ensuring documentation is accurate and processes are followed, showcasing your commitment to upholding company policies and creating a fair workplace.

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How would you describe your communication style when interacting with candidates?

Articulate your approach to communication, emphasizing clarity, positivity, and professionalism. Share examples of how you've engaged with candidates, ensuring they feel valued and informed throughout the interview process.

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What motivates you to succeed in an HR role?

When responding, discuss your passion for contributing to employee wellbeing and organizational success. Explain how your values align with PolyAI's mission, highlighting your desire to build a positive work culture.

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What do you see as the most important quality for a Talent and People Coordinator?

In your answer, identify key qualities such as strong communication skills, attention to detail, and the ability to work collaboratively. Relate these traits to how they can help you excel in the Talent and People Coordinator role at PolyAI.

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Full-time, hybrid
DATE POSTED
December 17, 2024

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