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HR and Admin Support Associate

About us:

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service Industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

Company website: https://CEF.inc

 

Job Summary:

We are seeking a highly organized and versatile Admin Generalist to provide essential administrative support across various departments, including HR, Talent Acquisition TA, IT, and Finance. The ideal candidate will manage day-to-day office tasks, assist with departmental needs, and ensure smooth coordination between teams. This role requires strong multitasking abilities, attention to detail, and effective communication skills

 

Key Responsibilities:

·         Assist in the onboarding process for new hires, including preparing documentation, scheduling orientation, and ensuring a smooth transition.

·         Act as a point of contact for employee inquiries, addressing concerns, and resolving issues in a timely manner.

·         Assist in the administration of statutory benefits such as SSS, PhilHealth, Pag-IBIG, and health insurance.

·         Maintain accurate employee records, contracts, and other HR documentation.

·         Support timekeeping processes, ensuring timely and accurate data collection for payroll.

·         Assist with employee relations initiatives to foster a positive workplace environment.

·         Provide administrative assistance to the recruitment process, including posting job openings, scheduling interviews, and coordinating candidate communications.

·         Help manage candidate records and ensure proper documentation throughout the recruitment process.

·         Assist IT with managing equipment inventory, coordinating technical assistance requests, and tracking office technology needs.

·         Support Finance with administrative tasks such as invoice processing, expense tracking, and document management.

·         Perform general office duties, including ordering supplies, maintaining office equipment, and handling incoming communications.

·         Help organize company events, team meetings, and training sessions.

·         Assist with cross-departmental projects and initiatives as needed.

·         Take on ad-hoc administrative tasks as required to support the business.

 

Qualifications:

·         Previous experience in an administrative or generalist role, preferably supporting multiple departments.

·         Strong organizational and multitasking skills with a keen attention to detail.

·         Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

·         Familiarity with HR processes, including timekeeping, employee relations, and benefits administration.

·         Excellent verbal and written communication skills.

·         Ability to work independently and collaborate effectively with different teams.

·         Experience in HR, IT, or Finance administration is a plus.


Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About HR and Admin Support Associate, CEF Solutions Inc

CEF Solutions Inc., a leading consulting services and BPO company based in Fort Lee, New Jersey, is on the lookout for a dedicated HR and Admin Support Associate. If you’re an organized multitasker with a knack for communication, this role could be your perfect fit! As an HR and Admin Support Associate, you will play a pivotal role in our day-to-day operations, ensuring that our teams—spanning HR, Talent Acquisition, IT, and Finance—run like a well-oiled machine. Your responsibilities will include everything from assisting in the onboarding process for new hires to managing employee records and helping with employee relations initiatives. You’ll be the friendly point of contact for employee inquiries and will help coordinate various departmental needs, the tech inventory, as well as support our Finance team with essential administrative tasks like invoice processing and expense tracking. This position is not just about keeping things organized but also about fostering a positive work environment that aligns with our mission of exceptional service in the customer service industry. If you thrive in a dynamic setting and have a keen eye for detail, we’d love to hear from you and discuss how you can contribute to the growth of CEF Solutions Inc. Come join us on this exciting journey and help make a difference!

Frequently Asked Questions (FAQs) for HR and Admin Support Associate Role at CEF Solutions Inc
What are the responsibilities of an HR and Admin Support Associate at CEF Solutions Inc.?

As an HR and Admin Support Associate at CEF Solutions Inc., you will be responsible for a variety of tasks including assisting in the onboarding process for new hires, managing employee records, addressing employee inquiries, and supporting inter-departmental communication. You will also support the recruitment process, help in maintaining employee benefits, manage office supplies, and coordinate technical assistance requests for IT. Your role will ensure smooth operations across HR, IT, and Finance, making it an integral part of the team.

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What qualifications are needed for the HR and Admin Support Associate position at CEF Solutions Inc.?

To be considered for the HR and Admin Support Associate position at CEF Solutions Inc., you should have previous experience in an administrative or generalist role, ideally supporting multiple departments. Key qualifications include strong organizational and multitasking abilities, proficiency in the MS Office Suite, excellent communication skills, and familiarity with HR processes. Experience in HR, IT, or Finance administration is seen as a significant plus.

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How does the HR and Admin Support Associate contribute to company culture at CEF Solutions Inc.?

The HR and Admin Support Associate plays a crucial role in shaping the company culture at CEF Solutions Inc. by fostering a positive workplace environment. You will assist with employee relations initiatives, coordinate team meetings, and help organize company events, making it essential to ensure that employees feel valued and engaged. Your communication skills will help bridge gaps between departments, further enhancing the collaborative spirit within the organization.

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What skills are essential for an HR and Admin Support Associate at CEF Solutions Inc.?

Essential skills for an HR and Admin Support Associate at CEF Solutions Inc. include strong organizational skills, attention to detail, and effective interpersonal communication. You must possess the ability to handle multiple tasks efficiently, be proficient in MS Office tools, and have a foundational understanding of HR processes like timekeeping and benefits administration. A customer-oriented mindset will also be beneficial in addressing employee inquiries promptly.

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What types of tasks might I assist with in the finance department as an HR and Admin Support Associate at CEF Solutions Inc.?

As the HR and Admin Support Associate at CEF Solutions Inc., you will provide support to the Finance Department by assisting with administrative tasks such as invoice processing, tracking expenses, and managing financial documents. Your attention to detail and organizational skills will be pivotal in ensuring the smooth operation of financial procedures.

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Common Interview Questions for HR and Admin Support Associate
Can you describe your experience with onboarding new employees?

In your response, share specific examples of how you have successfully managed the onboarding process, including preparing documentation, conducting orientation sessions, and ensuring a smooth transition for new hires. Emphasize any strategies you used to engage new employees and help them integrate into the company culture.

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How do you prioritize tasks when supporting multiple departments?

Discuss your approach to prioritization, including methods like creating to-do lists or utilizing project management tools. Highlight your ability to assess urgent vs. important tasks and how you communicate with department leads to align priorities effectively.

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What techniques do you use to maintain accuracy in employee records?

Talk about your attention to detail and organizational skills. You might mention utilizing software for record keeping, double-checking entries for accuracy, and regularly auditing records to ensure all information is up-to-date and compliant with company policy.

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What role do you think effective communication plays in HR and admin support?

Effective communication is critical in HR and admin support roles. It ensures that employees feel comfortable coming to you with inquiries or concerns, and it helps to facilitate collaboration between departments. Provide examples of situations where your communication skills resolved issues or improved team interactions.

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How do you handle confidential information?

Emphasize the importance of confidentiality in HR-related tasks. Discuss any protocols you follow to secure sensitive information and share experiences where you've maintained confidentiality during challenging situations.

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Can you give an example of a time you helped improve a process?

Provide a specific example where you identified a bottleneck in a process and suggest a solution. Describe the method used to implement the change and the positive impact it had on efficiency or team morale.

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How do you adapt to changing priorities in a fast-paced environment?

Discuss your ability to remain flexible and responsive to change, incorporating examples where you've successfully adjusted your workload or changed course to meet new demands from different departments.

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What is your experience with managing office supplies and inventory?

Elaborate on your experience with maintaining office inventory, including how you track supplies, negotiate with vendors, or implement ordering systems to minimize waste and ensure availability of essential items.

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How do you approach employee relations and conflict resolution?

Discuss your conflict resolution style, emphasizing your ability to listen actively and remain neutral. Share an example of a past experience resolving a conflict, focusing on the techniques you used to facilitate a productive conversation.

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What tools or software are you proficient in that would help you in this role?

Mention any HR-related software or administrative tools you are familiar with, such as HRIS systems, MS Office Suite, or project management tools. Provide examples of how these tools helped you enhance productivity or streamline processes in previous roles.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 8, 2024

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