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Service Shop Supervisor

Winners Work Here!

Premier Truck Group is proud of the diversity that comprises our winning team. We see the equality and inclusiveness amongst our team members as our ultimate tool in moving our organization and industry forward.


Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with over 40 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America.  We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.


Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

401k Plan with Employer Match

Training

Work-Life Balance

 

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!


Service Shop Foreman Responsibilities:

Maintains a high level of product and technical knowledge and practical experience through the study of technical manuals and bulletins, classroom training, communication with factory service representatives and actual hands-on experience

Maintains a skill summary of the technical staff and makes recommendations to service management regarding technical needs

Provides technical and administrative training for Technicians both in a classroom setting and on-the-job as directed and/or approved by service management

Provides timely on-the-job assistance to Technicians having trouble diagnosing and/or repairing vehicles

Reviews diagnostic results of any Technician performing new and/or unfamiliar diagnostic procedures, before major repairs are begun

Provides diagnostic and test drive assistance on the service lane as needed by the service sales staff

Personally quality checks and/or road tests the work performed on every vehicle with a major repair, every new vehicle within six months of its delivery date, and every vehicle worked on by a Technician experienced at the operation performed, or as directed by service management

Assists the service sales staff in properly documenting Repair Order complaint, cause, and correct information

Administers pay for the technical staff per company policies

Attends one group morning meeting per day to ensure proper conduct and impact

Meets individually with group leaders once a week to review group performance, and counsels them regarding all administrative and management matters

Meets with the Service Manager once a week to report on shop productions, and discuss any pending administrative or management matters

Monitors the manufacturer's technical certification programs to ensure all dealership Technicians have an opportunity to qualify with the highest possible scores

Keeps shop equipment in safe operating condition; stays informed about new equipment available in the marketplace, and makes objective recommendations regarding the purchase of such equipment

Directs the maintenance of shop "cleanliness" in accordance with company housekeeping policies and management directives

Coordinates repairs as necessary on the entire physical plant

Reports to management any situation or condition that jeopardizes the safety, welfare or integrity of the dealership, its personnel or customers

Understands, keeps abreast of, and complies with federal, state, and local regulations that impact the company’s business

Facilitates and/or conducts training on proper techniques, policies, regulations, and best practices and recommends employees to appropriate training as needed

Performs various administrative tasks as directed by management

Understands and follows work rules and procedures

Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks for self and subordinates

Follows lawful directions from supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Attends company meetings as required

Maintains a professional appearance and a neat work area for self and subordinates in accordance with company policy

Other duties as assigned


Service Shop Foreman Requirements/Skills/Abilities:

Ability to lead a team to achieve departmental and organizational goals

Strong organization skills and ability to multi-task

Proficient knowledge of dealership’s computer systems

Time Management skills and ability to prioritize

Excellent communication skills and works well in a team environment

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume

Ability to apply concepts of basic algebra and geometry

Exceptional attention to detail

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Ability to interact well with others

Exceptional attention to detail

Works well in a team environment

Able to work with a diverse group of people and be a positive influence on departmental morale

Required Education and Experience

High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.

 Preferred Education and Experience

High school diploma or equivalent. Two to three years of service experience or equivalent combination of education and experience.

 Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Factory Training Credentials.

Valid Driver’s License with clean driving record.

 

IND-SERVICE


Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!


Premier Truck Group is an equal opportunity employer.



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CEO of Premier Truck Group
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Average salary estimate

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$50000K
$70000K

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What You Should Know About Service Shop Supervisor, Premier Truck Group

If you're looking to take your career to the next level, Premier Truck Group in Olathe, KS, is the perfect place for you! As a Service Shop Supervisor, you'll be at the helm of our service operations, ensuring everything runs smoothly and efficiently. We're not just the largest Freightliner dealer group in North America; we pride ourselves on fostering an inclusive and diverse work environment where every voice matters. In this dynamic role, you'll utilize your strong leadership skills to guide a talented team, deliver technical training, and support our technicians as they diagnose and repair vehicles. Your experience and expertise will help us maintain our high standards of excellence. You'll also engage with management and use your exceptional organizational skills to keep operations running like a well-oiled machine. From conducting quality checks to mentoring the team, your contribution will be invaluable as we continue to build our reputation as a leader in the industry. Here, we believe in supporting our team with a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401k plan with an employer match. Plus, the opportunities for growth are abundant! At Premier Truck Group, we don’t just provide jobs; we pave the way for fulfilling careers. So, if you're ready to make a real impact and be a part of something bigger, join our winning team today!

Frequently Asked Questions (FAQs) for Service Shop Supervisor Role at Premier Truck Group
What are the responsibilities of a Service Shop Supervisor at Premier Truck Group?

As a Service Shop Supervisor at Premier Truck Group, your main responsibilities include overseeing the service department’s daily operations, providing technical and administrative training to technicians, maintaining high standards of vehicle quality checks, and managing team performance. You'll also play a pivotal role in ensuring workplace safety by monitoring compliance with regulations and overseeing shop cleanliness.

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What qualifications are needed to become a Service Shop Supervisor at Premier Truck Group?

To become a Service Shop Supervisor at Premier Truck Group, you'll need a high school diploma or equivalent, along with two to three years of service experience. While not mandatory, having factory training credentials and a valid driver's license with a clean driving record is highly beneficial. Strong leadership qualities, excellent communication skills, and a knack for multitasking are essential for success in this role.

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How does Premier Truck Group support employee growth for a Service Shop Supervisor?

Premier Truck Group is committed to the professional development of its employees. As a Service Shop Supervisor, you'll have access to extensive training programs tailored to your performance and interests. We encourage our team members to attend classes and workshops to enhance their technical knowledge and leadership skills, paving the way for potential career advancement within the organization.

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What benefits do Service Shop Supervisors receive at Premier Truck Group?

Service Shop Supervisors at Premier Truck Group enjoy a comprehensive benefits package, which includes medical, dental, and vision insurance, life insurance, an employee assistance program, paid holidays, and a generous paid time off policy. Additionally, there's a 401k plan with employer matching to help you plan for your future.

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What is the work environment like for a Service Shop Supervisor at Premier Truck Group?

The work environment for a Service Shop Supervisor at Premier Truck Group is energetic and team-oriented. We value diversity and inclusion, creating a supportive atmosphere where feedback and collaboration are encouraged. You'll work within a well-structured team, with opportunities to engage with management, technicians, and other departments which fosters strong relationships and boosts morale.

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Common Interview Questions for Service Shop Supervisor
Can you describe your management style as a Service Shop Supervisor?

When answering this question, it's effective to describe a collaborative management style. Highlight your ability to lead by example, support team members, and promote open communication. Discussing specific examples from your past experiences can also demonstrate your capability in fostering a positive work environment.

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How do you handle conflicts between team members?

In your response, emphasize your approach to conflict resolution. Discuss how you prioritize open dialogue, listen to both sides, and seek a solution that benefits the team as a whole. Highlighting your problem-solving skills and ability to maintain a positive atmosphere can convey your suitability for the role.

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What strategies do you employ to ensure high-quality work from technicians?

You can approach this question by discussing the importance of ongoing training and regular quality checks. Explain how you foster a culture of accountability and support, ensuring that technicians feel equipped and motivated to deliver their best work consistently.

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How do you prioritize your responsibilities as a supervisor?

It's essential to convey a structured approach to prioritization. Discuss how you assess daily tasks based on urgency and impact, communicate clear priorities to your team, and delegate responsibilities effectively. Sharing examples of tools you use for management can enhance your response.

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What experience do you have with service department technology?

Highlight your familiarity with dealership management software and diagnostic tools. Discuss how you stay updated with new technologies and how you've utilized these tools in past roles to optimize workflow and improve service quality. This shows your tech-savvy approach valuable for the Service Shop Supervisor role.

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Describe a time you improved the efficiency of your service department.

Answer this by sharing a specific example where you identified inefficiencies and implemented changes leading to measurable improvements. Discuss the steps taken, the results achieved, and how you involved your team in the process for a comprehensive picture.

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What safety protocols do you consider critical in a shop environment?

Detail your understanding of essential safety protocols such as proper equipment handling, emergency response, and regulatory compliance. Explain how you ensure these protocols are communicated and followed within your team, underlining your commitment to maintaining a safe work environment.

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How would you support a team member struggling with their performance?

Show your supportive nature by emphasizing your willingness to offer guidance and training. Discuss how you would assess their needs, mentor them, and build an action plan to help improve their skills. This demonstrates your leadership commitment to developing your team.

Join Rise to see the full answer
Can you provide an example of a successful team project you led?

Share a specific story about a project you spearheaded, addressing any challenges faced and the outcomes achieved. This not only illustrates your leadership abilities but also your capacity to inspire and motivate team members towards a common goal.

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What makes you the ideal candidate for the Service Shop Supervisor position?

This is your opportunity to consolidate your qualifications, skills, and past experiences. Focus on your technical expertise in the industry, your leadership abilities, and your commitment to upholding safety and quality standards, making a case for how you align with the values of Premier Truck Group.

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Driven by our employees, our vision is to be the best in commercial vehicle products and services by providing superior customer satisfaction through a culture of continuous improvement, integrity, respect, and passion.

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Full-time, on-site
DATE POSTED
December 23, 2024

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