Global Learning and Development Manager

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Mission
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Values

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

This position will develop training, development and performance improvement solutions for managers and employees throughout the organization. This position will work closely with all members of the People team to continuously identify and help implement industry-leading practices. This position will be responsible for delivering training programs, coaching functional learning leaders on best practices around facilitation, instructional design and program management, in-depth data and reporting support, and facilitating intact team sessions across the business. 

General Activities: 

Design Global Learning & Development/Global People Solutions 

• Partner with key stakeholder groups to design, prioritize and deliver L&D solutions. 

• Design, build & maintain People solutions including core learning materials / curriculum and programs. 

• Partner with managers, People Business Partners and senior leaders throughout the Company to assess and analyze needs based on performance, talent planning and assessment data. 

• Develop and deliver courses in a variety of formats, including classroom and other blended learning platforms. 

• Participate in meetings when “People development” topics are identified/discussed. 

• Communicate directly with the People Team regarding L&D activities.  

• Partner to design course content. 

• Partner to identify and align learning solutions with common needs. 

• Uses quantitative and qualitative data from internal and external data sources to produce dashboards, metrics, or insights and identify trends or anomalies 

• Develops and maintains standard reports or queries and creates custom queries on an ad hoc basis.  

• Establishes procedures for updating, validating, and correcting employee records or other related People Team data. 

Program Management, Delivery & Execution 

• Facilitate courses and/or focus groups to design L&D activities and related content. 

• Manage Learning Management System (LMS) to maintain newness of content with all Global Learning and Development Managers. 

• Lead intact team sessions to take the learning content deeper and guide the group to get to their own conclusions/actions to improve team effectiveness. 

• Validate courses to ensure course curriculum is available on-line and incorporated into the LMS tracking systems. 

• Assess and audit the efficiency of all learning and development initiatives against predefined metrics. 

• Lead learning projects on time and within budget. 

• Partner with People Business Partners to assist in the development of learning plans. 

• Stay ahead of market information/best practices relating to adult learning methodologies, association matters, member issues, technology advancements, etc. 

• Utilizes current technology to gather, store, disseminate, and analyze information to ultimately make strategic decisions. 

• Collaborates with development teams to design business intelligence solutions. 

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

• BS/BA in Business Administration, Human Resources, training and development, organization development, or a related field required. 

Experience: 

• 3+ years in L&D or HR with emphasis on program management skills: 

• Outstanding facilitation and course design skills utilizing Instructional System Design process 

• Ability to successfully deploy and implement large-scale projects 

• Ability to work independently and lead cross functional teams on a global scale 

• Comprehensive knowledge of business systems concepts and principles.  

• Ability to navigate and leverage technology/systems, troubleshooting as needed, looking for process improvements and streamlining opportunities  

• Strong organizational and/or project management skills required 

• Effective verbal and written communications skills, with an ability to express complex concepts in business terms 

• Ability to work well on cross functional project teams while executing a large-scale project from vision through implementation 

• Demonstrates ability to translate complex concepts into simple process flows 

• Proven strategic and innovative thinking skills 

• Strong business acumen 

• Ability to conceptualize creative solutions and document them 

• Ability to take calculated risks effectively to forward the learning agenda 

• Leads in a scalable way and is to demonstrate a sense of scrappiness or roll up your sleeves attitude when needed 

• Strong interpersonal skills (i.e., listening, counseling and coaching, negotiation skills) 

• Candidate has strength in the areas of speed, agility, collaboration and courage. 

To work #bettertogether, we operate with a hybrid working model. For those near a hub location, we gather in our office locations three days a week (Tuesday, Wednesday, Thursday). For the remaining days, we work from home.

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $70,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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