Technical Program Manager

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

To elevate the human experiences at the heart of business by offering insights that sharpen understanding of the needs of individuals and populations, and provide guidance on how to meet those needs.  

We partner clients to gather the voice of consumers and the workforce to gain insights that address unmet needs.  Through the use of integrated data, advanced analytics and strategic advisory services, we are helping clients transform their organizations to deliver high quality services and lifetime loyalty. 

Our Values:

Champion the Client

We demonstrate an unwavering passion for delivering high-quality solutions and service. We commit to understanding the goals and needs of our clients. We always look for opportunities to improve and create value. Each of us understands our role in enabling client success.

All Together Better

We are united by the common purpose of our vision and mission. We promote teamwork and a culture of belonging  by building strong relationships and fostering trust. We collaborate to identify and develop innovative solutions.

Embrace Change

We recognize that change is constant and presents opportunities to learn, adapt, and evolve.  We seek creative solutions to challenges and e pursue them with optimism and enthusiasm.

Do the Right Thing

We demonstrate commitment to all our stakeholders, including clients, staff, and partners. We take personal accountability for our responsibilities and actions. We do right by each other by acting with honesty and kindness. We provide meaningful recognition and feedback to others.

Position Description/Overview

• Sphere of Influence - Multiple Analytics Teams across the Enterprise

The Technical Program Manager, Analytics is highly collaborative, monitoring and tracking several Analytic projects and programs across a number of teams. This role will ensure timely execution and performance of tasks, for multiple concurrent projects, working closely with team members to communicate expectations and ensure project requirements, deadlines and schedules are on track and that results meet internal and external client needs. Successful problem-solving skills are a must as this role will help to identify key process and technical barriers and outline potential solutions or alternate pathways to success. Through this work, the Technical Program Manager, Analytics will document automation and quality assurance opportunities, and provide insight to inform allocation of resources, delivery timeframes, and capacity planning.

Duties & Responsibilities

• Develop and manage end-to-end project plans and ensure on-time delivery for a number of custom and advanced analytic project types
• Drive internal process improvements across teams, remove roadblocks, and deliver on high-impact projects with a focus on inclusion, efficiency, performance, and quality
• Help drive analytic product decisions to align with higher company initiatives. Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases
• Manage cross-functional analytic programs covering a range of teams and delivery mechanisms
• Assess business impact, prioritize initiatives and drive accountability in a fast-paced environment through project planning and strong interpersonal skills
• Maintain an understanding of overall product strategy and platform capabilities to inform analytic delivery potential
• Build Domain subject matter expertise and stay up-to-date on team analytic deliverables, technologies, platforms, and domain related developments, including AI
• Communicate project status to Chief Analytics Officer, SVP Integrated Solutions,  business unit stakeholders and various key teams around the organization
• Coordinate with Data Science, Analytics, Consulting, Client Management, Thought Leadership and IT to inform project plan and timing

Technical Skills

• Communication experience and experience working with technical and analytics teams to develop systems, solutions, and products.
• Analytical and problem-solving experience with large-scale systems.
• Experience working with analytic teams to build and deliver end-to-end customer focused products with technical knowledge of the underlying platforms and technologies.
• Knowledge of user needs, gathering requirements, and defining scope.

   

• B.S. in Business, Data Analytics, Project Management or a related technical discipline, or equivalent experience
• 5+ years of analytics, reporting, or technical product/program management experience.
• Experience delivering analytic products from inception to delivery.
• Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership.
• Experience establishing work relationships across multi-disciplinary teams and multiple partners in different time zones.

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $85,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

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