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Operations Support (Part-Time)

Operations SupportBecause your opportunities are endlessHere at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague!What will I be doing?As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store.Here is how it looks in action:• Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence• Support the customer experience by printing POS tickets and assist with updating price adjustments• Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork• Assist with reporting and resolving technology repairs in a timely manner• Input updates to systems and maintain stock file accuracy and manage lost property process• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked• Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlinesWho you are:You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:• Strong organizations, administration, and data entry skills.• Great people skills with the ability to build and maintain credible working relationships with colleagues.• Ability to effectively communicate, guide, and support colleagues• Planning and organising skills with strong attention to detail.• Administrative, data entry, and computer skills.• Positive, proactive, and self-motivatedExcited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.We encourage all our people to grow, learn, and develop. Apply today to join us!Our fashion isn’t one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.The starting base hourly rate for this role is: $18.70This role is eligible for a $0.50 increase at both 6 months and 1 year of continued employment at Primark.The pay rate offered for this role is based on the candidate’s geographic region of work.Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.#LI-DNI

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What You Should Know About Operations Support (Part-Time), Primark

Are you ready to step into the spotlight as an Operations Support team member at Primark in Burlington, MA? If you have a passion for retail and love creating an exceptional shopping experience, this part-time role is tailor-made for you! As an in-store Operations Support colleague, you will work closely with the Store Manager and the Environmental Health & Safety (EHS) Lead to ensure operations run smoothly and safely. Your daily tasks will be diverse and exciting, ranging from managing POS ticketing to maintaining stock file accuracy, all while fostering a positive and safe environment for both colleagues and customers. You’ll also play a vital role in training programs that promote EHS compliance, ensuring everyone is on the same page when it comes to safety. Your organizational and administrative skills will shine as you help tackle maintenance issues, support technology repairs, and manage PPE and supply orders. At Primark, we believe in teamwork, accountability, and creating a supportive workplace where everyone feels empowered to express themselves. If you’re looking for a role where your contributions make a real difference, don’t wait – apply now and join us in revolutionizing retail!

Frequently Asked Questions (FAQs) for Operations Support (Part-Time) Role at Primark
What are the responsibilities of an Operations Support colleague at Primark in Burlington, MA?

As an Operations Support colleague at Primark in Burlington, MA, you'll support the Store Manager and EHS Lead by ensuring operational excellence and safety in the store. Your responsibilities will include managing POS ticketing, maintaining stock file accuracy, conducting training programs, and facilitating compliance with EHS regulations. You'll act as a crucial point of contact for both employees and customers, making your role essential for a seamless shopping experience.

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What qualifications do I need to apply for the Operations Support position at Primark?

To apply for the Operations Support position at Primark, you should possess strong organizational and administrative skills, along with proficient data entry and computer skills. Excellent communication and interpersonal abilities are essential for building credible relationships with colleagues. A positive and proactive attitude, as well as attention to detail in planning and organizing tasks, are key qualifications that can set you apart as an ideal candidate.

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How can I contribute to a safe work environment as an Operations Support at Primark?

In your role as an Operations Support colleague at Primark, you will actively contribute to a safe work environment by conducting training sessions to educate colleagues about EHS compliance. You'll also identify and mitigate potential hazards, assist in maintenance requests, and perform regular self-audits to ensure all safety protocols are followed. Your proactive support helps create a welcoming space for both customers and team members.

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What is the pay rate for an Operations Support role at Primark in Burlington, MA?

The starting pay rate for the Operations Support role at Primark in Burlington, MA is $18.70 per hour. Additionally, you're eligible for a $0.50 increase after both 6 months and 1 year of continued employment, making this a rewarding position not only in terms of career growth but also compensation.

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What qualities does Primark look for in an Operations Support candidate?

Primark values candidates who possess a passion for retail and a motivation to provide excellent service. They look for strong organizational skills, effective communication abilities, and a proactive approach in tackling tasks. If you’re self-motivated, detail-oriented, and committed to creating a safe, inclusive environment, you'd be a perfect fit for the Operations Support role at Primark.

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Common Interview Questions for Operations Support (Part-Time)
How do you prioritize your tasks in a busy retail environment?

To prioritize tasks in a busy retail environment, I focus on urgency and impact. I make a list of tasks and categorize them based on customer needs and operational deadlines. Using tools like reminders or scheduling apps helps me stay on track. I ensure I regularly communicate with team members for any changes in priorities.

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Can you describe a time when you helped improve safety in your workplace?

Sure! In my previous role, I noticed that certain areas were prone to hazards due to clutter. I initiated a weekly safety walkthrough with my team to identify risks and implemented an organized storage solution. As a result, we enhanced safety and ensured compliance with our workplace policies.

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What strategies do you use to maintain accurate inventory records?

To maintain accurate inventory records, I consistently double-check incoming and outgoing stock. I use spreadsheets and inventory management systems to track data accurately. Regular audits and training for team members on inventory procedures also ensure that everyone is on the same page.

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How would you handle a difficult customer complaint?

When faced with a difficult customer complaint, I listen actively to their concerns while showing empathy. I acknowledge their feelings, apologize for any inconvenience, and offer a solution or alternative. It's crucial to remain calm and professional, focusing on resolving the issue to ensure customer satisfaction.

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What experience do you have with training new employees?

I have experience in training new employees by conducting orientation sessions and providing hands-on support. I usually create a structured training plan that covers essential topics like safety protocols and operational procedures. I also encourage open communication, allowing new hires to ask questions freely.

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Describe how you manage your time when juggling multiple responsibilities.

To manage my time effectively while juggling multiple responsibilities, I prioritize tasks according to urgency and importance. I often use a digital planner to block out time for specific activities, ensuring I allocate sufficient time for each task while remaining flexible to adapt when urgent issues arise.

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How do you ensure compliance with safety regulations?

Ensuring compliance with safety regulations requires continuous education and monitoring. I make sure to stay updated with local guidelines and conduct regular training sessions to keep the team informed. I also perform routine checks and audits to verify that practices align with safety standards.

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What role do you play in supporting team dynamics?

I view my role in supporting team dynamics as being a connector. I encourage open communication and meetings that promote collaborative brainstorming. I also recognize and celebrate team members' contributions, fostering a positive workplace where cooperation is valued.

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Can you give an example of how you've demonstrated organizational skills?

In my previous role, I took the initiative to organize our storage area, improving both accessibility and efficiency. I created clear labels and an inventory system that reduced retrieval times significantly, showcasing my ability to enhance organizational processes in a retail setting.

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Why do you want to work in Operations Support at Primark?

I want to work in Operations Support at Primark because I am passionate about creating exceptional customer experiences while ensuring operational excellence. Primark's commitment to inclusivity and its dynamic work environment align with my values, and I am excited about contributing to a team that thrives on collaboration and innovation.

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Bringing you amazing fashion at amazing prices, Primark is fashion for the people. We go out of our way to thrill our customers with the latest looks, style inspiration and high-tech store design. It's not just our customers who experience the '...

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Part-time, on-site
DATE POSTED
December 3, 2024

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