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Operations Support (Part-Time)

Operations SupportBecause your opportunities are endlessHere at Primark, we love to do things our way. We help our customers keep up with high fashion at affordable prices. Our strong values run through everything we do. We’re caring, dynamic and we succeed together. There’s real accountability and ownership here as you create a safe customer and colleague in-store environment and support operational excellence for an amazing shopping experience. If you are ready to do retail our way, apply now to be an in-store Operations Support colleague!What will I be doing?As the in-store Operations Support colleague, you will support the Store Manager and the Environmental Health & Safety (EHS) Lead with store operational and EHS task. In this role, you will act as the in-store main point of contact to help maintain a safe working environment and ensure a positive shopping experience for our customers. From supporting POS ticketing and maintaining stock file accuracy to promoting EHS compliance with training, this role is instrumental in support both safety and operational excellence in-store.Here is how it looks in action:• Support the Store Management team by proactively mitigating hazards, conducing training programs and driving operational excellence• Support the customer experience by printing POS tickets and assist with updating price adjustments• Support with EHS activities in accordance to local guidelines, including training new hiring and training refresher courses• Raise maintenance repair orders, liaising with contractors, and supporting store management teams required contractor paperwork• Assist with reporting and resolving technology repairs in a timely manner• Input updates to systems and maintain stock file accuracy and manage lost property process• Order PPE, store stationary orders, shop floor hardware goods, and ensure First Aid kits are stocked• Support with routine self-audits and update the Store Manager/ EHS & Operations In-Store Lead on daily/weekly activities and deadlinesWho you are:You have a passion for store operations and enjoy providing a great colleague and customer experience! You also bring the following skills and experience:• Strong organizations, administration, and data entry skills.• Great people skills with the ability to build and maintain credible working relationships with colleagues.• Ability to effectively communicate, guide, and support colleagues• Planning and organising skills with strong attention to detail.• Administrative, data entry, and computer skills.• Positive, proactive, and self-motivatedExcited? Good. Because it’s energising to put your skills to work, in a growing global business committed to helping people express themselves – and feel a sense of belonging.We encourage all our people to grow, learn, and develop. Apply today to join us!Our fashion isn’t one-size-fits-all and neither is our culture. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together.The starting base hourly rate for this role is: $18.70This role is eligible for a $0.50 increase at both 6 months and 1 year of continued employment at Primark.The pay rate offered for this role is based on the candidate’s geographic region of work.Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.#LI-DNI

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What You Should Know About Operations Support (Part-Time), Primark

At Primark, we believe that opportunities are endless, and we're looking for someone just like you to join our team as an Operations Support (Part-Time) in Burlington, MA! Here, retail isn't just a job; it’s an experience where fashion meets affordability and values bring everyone together. As an in-store Operations Support colleague, you’ll play a pivotal role in ensuring our store runs smoothly by supporting our Store Manager and the Environmental Health & Safety Lead. Your day-to-day tasks will vary, from helping customers enjoy a hassle-free shopping experience to maintaining a safe working environment for your fellow colleagues. You'll be the main point of contact for store operations, which involves everything from managing POS ticketing, maintaining stock file accuracy, to ensuring compliance with EHS practices through engaging training sessions. You’ll also assist in maintaining First Aid kits and supporting with routine self-audits. If you're passionate about operations, organized, and ready to make a difference, then this role is tailor-made for you! Your positive attitude will not only enhance the customer experience but also contribute to a collaborative work environment. Join us as we thrive together, grow, and make fashion more accessible! Your career, like ours, deserves a real boost, starting at a base hourly rate of $18.70, with two raises available at six months and a year. Ready to roll up your sleeves and get started? Apply today and let’s do retail our way!

Frequently Asked Questions (FAQs) for Operations Support (Part-Time) Role at Primark
What are the primary responsibilities of the Operations Support (Part-Time) at Primark?

As an Operations Support (Part-Time) at Primark, your primary responsibilities will include supporting the Store Manager and EHS Lead with operational and safety tasks, assisting with POS ticketing, maintaining stock file accuracy, and promoting EHS compliance through engaging training programs. You'll also handle routine maintenance requests, report technology issues, order necessary supplies, and perform self-audits to ensure a safe and positive shopping environment.

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What qualifications are required for the Operations Support (Part-Time) position at Primark?

For the Operations Support (Part-Time) position at Primark, you should have strong organizational and administrative skills, excellent people skills to build relationships with colleagues and customers, and a proactive attitude. Basic computer skills and data entry experience are also necessary. A passion for retail operations and an eagerness to support team members and customers alike will serve you well.

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How does Primark ensure a safe working environment for Operations Support staff?

At Primark, ensuring a safe working environment is paramount for the Operations Support (Part-Time) role. You will be required to proactively identify hazards, participate in training programs, and maintain compliance with EHS practices. By raising maintenance requests promptly and engaging in regular audits, you’ll actively contribute to creating a safe in-store experience for both your colleagues and customers.

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What is the pay rate for the Operations Support (Part-Time) role at Primark?

Primark offers a competitive starting hourly rate of $18.70 for the Operations Support (Part-Time) role. Additionally, you can look forward to a $0.50 increase after your first 6 months and again after 1 year of continued service. This dedication to rewarding hard work and loyalty makes Primark a great place to grow your career.

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What is the work environment like for an Operations Support (Part-Time) at Primark?

The work environment for an Operations Support (Part-Time) at Primark is dynamic and supportive, emphasizing teamwork and collaboration. You'll interact with a friendly and diverse team who shares a common goal of enhancing the shopping experience. With a focus on both operational excellence and personal growth, it's a place where you can develop your skills in a vibrant retail setting.

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Common Interview Questions for Operations Support (Part-Time)
Can you describe your experience with store operations?

In answering this question, focus on specific tasks you've performed in previous roles related to store operations. Talk about your proficiency with inventory management, your experience collaborating with a management team, and your familiarity with maintaining compliance with safety standards. Use examples to illustrate your contributions to creating a safe and efficient shopping environment.

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What do you consider the most important aspect of promoting safety in a retail environment?

When addressing this question, emphasize the significance of proactive hazard identification and adherence to safety training protocols. Share how you would encourage open communication among staff regarding safety concerns and describe any methods you’ve used to maintain a compliant and secure workplace.

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How do you prioritize tasks when managing store operations?

In your response, explain your approach to task prioritization, such as evaluating urgency and impact on customer experience. Highlight your organizational skills and experience in managing time effectively to handle various responsibilities, from customer support to administrative tasks.

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How would you handle a difficult customer situation?

Share a specific example where you dealt with a challenging customer. Emphasize your capabilities in listening, showing empathy, and finding a satisfactory resolution. Explain how maintaining a positive attitude and being proactive helps diffuse tension in such situations.

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What steps would you take to maintain a clean and organized store environment?

Discuss your routine for maintaining store cleanliness and organization, including regular checks of stock levels and ensuring all areas are safe and tidy. Share your perspective on daily team responsibilities and the importance of creating a welcoming atmosphere for customers.

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How do you ensure effective communication with your team?

Talk about active listening, regular team meetings, and using collaborative tools to keep everyone informed. Describe how building relationships with your colleagues leads to a readily communicative and supportive work environment.

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Can you give an example of how you handled an emergency situation at work?

Provide a specific example that demonstrates your ability to remain calm under pressure. Discuss your decision-making process, the actions you took to resolve the situation, and how you ensured safety for yourself and your colleagues. Highlight communication skills used during the incident.

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What techniques do you use to manage stress in a busy retail environment?

Discuss practical techniques such as time management, taking short breaks, and prioritizing tasks that help you manage stress effectively. Emphasize your belief in teamwork as a crucial component of alleviating stress and maintaining a positive workplace atmosphere.

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Why do you want to work for Primark as Operations Support?

Share your alignment with Primark's values of teamwork, care, and customer service. Express your enthusiasm for fashion and retail, emphasizing your desire to contribute to a company that prioritizes a positive customer and colleague experience while fostering inclusive work culture.

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What do you think are the biggest challenges faced by an Operations Support in a retail setting?

Acknowledge the fast-paced nature of retail operations, potential for high customer volume, and the pressure to maintain safety compliance. Discuss strategies you would employ to overcome these challenges, emphasizing your proactive mindset and willingness to seek help when needed.

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Bringing you amazing fashion at amazing prices, Primark is fashion for the people. We go out of our way to thrill our customers with the latest looks, style inspiration and high-tech store design. It's not just our customers who experience the '...

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Part-time, on-site
DATE POSTED
December 3, 2024

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