Regional Director, Outreach

Since 2012, Giving Home Health Care has helped individuals impacted by conditions contracted while working in nuclear energy programs for the Department of Energy achieve compassionate and personalized in-home health care.  We are a fast-growing, leading health care organization with services offered in Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

You’ll be a perfect fit for our team if you are a caring and compassionate individual, someone who takes a patient-first approach, and values collaborative, mission-driven work. If that sounds like you, apply now and become part of our team at Giving Home!

The Regional Director of Outreach is responsible for overseeing outreach and patient engagement efforts across a designated region, including Texas, Missouri, Kentucky, and Kansas, while directly performing the role of Lead Outreach Coordinator in one of these markets. This position involves both leadership and tactical responsibilities, combining outreach coordination and community liaison duties with strategic patient acquisition efforts to foster strong relationships and drive brand awareness. This position does require travel up to 40% of the time to ensure assigned markets are supported such as MO, KY, and TX. #IND

• Bachelor’s degree in Business, Sales, Marketing, Communications, or related field preferred.
• Previous experience in healthcare, community outreach, sales, marketing, or patient advocacy is preferred.
• Technical proficiency with Microsoft Office Suite and other relevant software.
• Familiarity with healthcare programs and benefits, particularly the DEEOIC program, is preferred.
• Ability to travel within and outside of the local market area being directly supervised.

• Regional Leadership and Supervision
• Supervise and support Market Leads in Missouri, Kentucky and Texas to include up to 6 leads in total.
• Ensure adherence to performance metrics and quality standards across the region.
• Work directly and collaborate with the Director of Marketing to successfully execute and support all regional marketing initiatives across entire region.
• Conduct bi-weekly meetings with Market Leads to discuss performance, feedback, and operational updates.
• Coordinate closely with Vice President – Growth, Director of Circle of Excellence (CoE) and Manager of Patient Development University (PDU) to ensure that fulfillment of intakes and communication of value proposition and follow-up required thereafter is achieved.
• Provide guidance and leadership to ensure consistent and effective outreach and community liaison strategies across region.

• Market Lead - Outreach Coordination and Community Liaison
• Serve as the primary point of contact for patient communication, outreach and support in any new markets opened from time to time.
• Work directly and collaborate with the Director of Marketing to successfully execute and support all local marketing initiatives.
• Conduct outreach efforts to attract potential patients, complete intakes, and provide ongoing updates and check-ins.
• Maintain accurate records of patient interactions and outcomes.
• Generate reports on outreach efforts, patient engagement metrics, and local community liaison performance.

• Patient Engagement and Relationship Building
• Conduct face-to-face visits with patients in their homes and other locations.
• Build and maintain strong relationships with current patients and those seeking to transition out of GHHC care.
• Respond to patient inquiries, concerns, and compliments promptly, documenting all correspondence.

• Community Engagement
• Support and facilitate execution and engagement of comprehensive community involvement strategies aimed at driving brand awareness, customer acquisition, and revenue growth in collaboration with the Director of Marketing and Vice President -Growth.
• Coordinate regional and attend local patient appreciation events, senior fairs, and other community events and activities.
• Build and maintain regional and local connections with unions, community organizations, and other stakeholders.

• Communication and Collaboration
• Communicate effectively with care team members regarding patient issues and resolutions.
• Prepare reports, correspondence, and other documents to support care team updates.
• Collaborate with cross-functional teams to create compelling campaigns and initiatives.

• Operational Support
• Maintain confidentiality of patient documents and files.
• Utilize negotiation and conflict resolution skills to address issues as they arise.
• Support project planning for patient events and activities, contributing to a positive patient experience.

• Metrics, Compliance and Continuous Improvement
• Ensure compliance with regional and local team metrics including quarterly patient calls, home visits, and satisfaction surveys.
• Perform red flag home visits based on priority levels in coordination with regional and local community liaisons.
• Conduct or provide support to permit face-to-face home visits within 24 hours of notification for all outgoing patient transfers.
• Continuously seek opportunities for process improvement and innovation to enhance the effectiveness and efficiency of patient outreach, marketing initiatives, and overall program delivery.

• Company holidays, floating holiday, and birthday holiday
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• Tuition reimbursement program
• Monthly cell phone reimbursement
• 401(k) with matching
• Being a part of a growing company!
•  Working with incredible patients and their families!

In order to ensure the life-changing care our patients require, we know that we must have a team of exceptionally caring and passionate individuals who are committed to advocating for and empowering those in need. To develop an exceptional team, we are dedicated to ensuring we provide each team member with a collaborative company culture, competitive benefits and compensation, and growth opportunities to develop their skills and advance their career.

If you are ready to embark on a rewarding journey and be part of an organization that makes an impact on patients’ lives, we encourage you to apply for a position at Giving Home today!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

In compliance with applicable pay transparency laws, we are committed to providing clear and accurate information regarding the compensation and benefits associated with our positions. All disclosed salary ranges and benefits are based on a variety of factors, including but not limited to, market data, internal equity, and individual qualifications. These ranges represent the minimum and maximum pay levels for the positions and actual compensation may vary based on experience, skills, and performance.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.