Enterprise Account Manager, Canada (Bilingual - English/French)

As an Enterprise Account Manager at Procore, your core responsibilities will include serving as the main point of contact for enterprise accounts, nurturing relationships with clients, and facilitating the adoption of Procore's products. You will collaborate with various teams to ensure customer retention, upsell existing products, and introduce new ones. Additionally, you’ll be expected to maintain accurate sales forecasts, report on sales activities, and travel for onsite client visits.

To be considered for the Enterprise Account Manager role at Procore, you should possess professional working fluency in French, as this is essential for communication with our diverse clientele. A Bachelor's degree or equivalent experience is preferred, alongside a strong background in software sales, ideally with over eight years of B2B sales experience. Familiarity with consultative selling techniques and CRM systems, such as Salesforce, will greatly benefit your application.

At Procore, we prioritize the growth of our employees, offering a range of career enrichment and development programs tailored to help Enterprise Account Managers excel in their roles. From extensive training sessions to regular performance reviews and mentoring opportunities, the environment encourages continuous learning and support, ensuring you not only meet your targets but also cultivate your professional skills.

The work environment for an Enterprise Account Manager at Procore is dynamic and inclusive, fostering collaboration and innovation. With the option to work remotely or from our vibrant Toronto office, you’ll be empowered to connect with colleagues and clients while enjoying a culture that values initiative and fresh ideas. Our teams are diverse and supportive, providing a great backdrop for your contributions to thrive.

As part of your role as an Enterprise Account Manager at Procore, you will be challenged to meet or exceed monthly and quarterly sales targets. These targets are designed to stretch your capabilities and encourage growth, reflecting Procore's commitment to excellence in customer service and product innovation.

To build and maintain strong relationships with enterprise clients, I focus on regular communication, timely follow-ups, and understanding their unique needs. It’s essential to demonstrate that I’m invested in their success, which can be achieved by proactively addressing their issues and providing tailored solutions.

My experience with consultative selling methodologies involves taking the time to understand the client's needs and challenges. I approach each interaction with the mindset of a partner rather than just a seller, guiding them through the decision-making process and presenting solutions that align with their goals.

In an account management role, I measure success not just through meeting quota but also through customer satisfaction and retention rates. I consider factors such as upselling opportunities, the frequency of product utilization, and overall client feedback as key indicators of my impact.

To identify key account champions, I use a combination of direct outreach and research tools to gather insights about the organizational structure of the client. I pay close attention to their previous interactions with our product, and I engage with individuals who show a strong alignment with our offerings.

If a client expresses dissatisfaction, my first step would be to listen actively to their concerns without interrupting. I would ensure they feel heard and understood. Then, I would propose actionable solutions tailored to their specific issues, clearly communicating the steps I’ll take to resolve their dissatisfaction.

I utilize CRM systems like Salesforce to manage my sales pipeline effectively. I keep detailed records of leads and opportunities, and I prioritize follow-ups based on their engagement levels. Regularly reviewing reports also helps me assess which strategies are working and where I need to adjust my approach.

I once exceeded my sales targets by 150% in a quarter. This success was driven by diligent pipeline management, effective collaboration with my inside sales team, and a focused campaign to engage key accounts with personalized offers. By leveraging strong client relationships, we capitalized on opportunities for upselling and cross-selling.

I stay informed about the latest industry trends and competitor developments through regular consumption of industry publications, joining professional networks, and attending webinars or conferences. This knowledge equips me to position our products effectively against competitive offerings.

Collaboration is integral to my success as an account manager. By working closely with Customer Success and Product Teams, I can ensure that my clients receive comprehensive support, and I’m able to advocate for their needs effectively, leading to higher satisfaction and stronger retention.

When managing multiple accounts, I prioritize tasks based on urgency and potential impact. I use project management tools to keep track of my commitments and ensure efficient time management. Regular check-ins with clients and internal teams also help me adapt to changing priorities.