Strategic Product Consultant

As a Strategic Product Consultant at Procore, your key responsibilities include partnering with Project Managers to develop clients into Procore experts through consultation and training, conducting engaging group training webinars and in-person sessions, and collaborating to create best practices across the organization. Your role also involves leveraging your construction industry knowledge to enhance client business processes, fostering a positive team culture by mentoring teammates, and providing exceptional service and education to Procore users.

To qualify for the Strategic Product Consultant role at Procore, candidates ideally should have at least two years of experience in the construction industry and a Bachelor’s degree, although the degree is preferred rather than mandatory. Additionally, experience with the Procore platform, extensive knowledge of the construction industry, and previous experience as a Quantity Surveyor are strongly desired. Familiarity with training or software support would be an added advantage.

Yes, the Strategic Product Consultant position at Procore requires up to 25% travel. This may involve visiting client sites domestically and internationally, attending various industry events, and collaborating with colleagues at other Procore offices, allowing you to connect with a diverse array of clients and enhance your professional experience.

Procore is committed to equipping Strategic Product Consultants with comprehensive training. Initially, you will develop a mastery of Procore’s various products, business models, and services while benefiting from ongoing professional development programming. In addition, you’ll engage in mentoring and training opportunities that foster your growth as a consultant, ensuring you have all the tools you need to succeed in your role.

Working as a Strategic Product Consultant at Procore comes with several benefits, including a competitive salary range, private medical insurance for you and your immediate family, life and income protection insurance, and a quarterly wellness stipend. You also receive 25 days of paid holidays annually, along with continuous learning and development programs. Procore promotes a positive team culture that aligns with its values of openness, optimism, and ownership, ensuring you are well-supported both personally and professionally.

When answering this question, you should highlight specific roles you've held in the construction industry, focusing on how these experiences equip you with the skills necessary for the Strategic Product Consultant position. Discuss your familiarity with the workflows, challenges, and technologies of the industry, and how they shape your approach to providing training and consultation for Procore’s clients.

In this scenario, emphasize patience and adaptability. Explain that you would assess the client's specific challenges, provide tailored training sessions based on their needs, and utilize various teaching aids to simplify complex concepts, ensuring a comprehensive understanding of the software and its benefits to their business.

Building strong client relationships revolves around communication and trust. Discuss the importance of active listening, responding promptly to inquiries, and proactively seeking feedback. Share how you would personalize your engagement based on the client's unique needs and objectives, cultivating long-lasting partnerships.

When answering this question, select a specific experience where you worked with different departments. Detail the project, your role, and the communication strategies you used to foster collaboration. Highlight the successful outcomes that resulted from these efforts, demonstrating your ability to work effectively in diverse teams.

Share a structured approach that involves assessing the training needs of clients before customizing your session content. Discuss using interactive methods like Q&A sessions, role-playing, and practical exercises to engage participants, ensuring they not only learn but apply their new knowledge effectively.

Highlight your strategies for staying informed, such as following industry publications, attending conferences, networking with professionals, and engaging in online forums. Reinforce your commitment to continuous learning, as it directly impacts your ability to provide valuable insights and training to Procore clients.

When discussing your motivation for working in the tech sector, share your passion for innovation and how technology can solve traditional industry problems. Explain how being part of a company like Procore, which is committed to modernizing the construction industry, aligns with your professional values and aspirations.

Demonstrate your organizational skills and time management strategies. Discuss how you would evaluate client needs, focus on high-priority tasks, and perhaps use tools or software to manage your time efficiently. Emphasize your commitment to maintaining a balance between responsiveness and thoroughness.

Choose a concrete example where you identified a client’s pain point, proposed a solution, and successfully implemented the change. Detail how your knowledge of both the client’s needs and Procore's capabilities enabled you to deliver a measurable improvement, which showcases your problem-solving skills.

Highlight qualities such as strong communication skills, deep industry knowledge, a proactive attitude, adaptability, empathy, and a passion for technology. Explain how these traits contribute to building successful client relationships and fostering Procore's reputation for excellence in customer service.