Remote Chat Support Specialist

Job Description: Aetna, a leading healthcare company, is seeking a Remote Chat Support Specialist to join our team in Indianapolis, Indiana. This is a part-time position at the Associate level, requiring at least 3 years of experience in a similar role. As a Remote Chat Support Specialist, you will be responsible for providing exceptional customer service to our clients through live chat... support. Responsibilities: - Respond to customer inquiries and resolve issues through live chat - Provide accurate and timely information on insurance plans and benefits - Troubleshoot technical issues with online tools and resources - Collaborate with team members to ensure a seamless customer experience - Maintain detailed records of customer interactions and transactions - Adhere to company policies and procedures regarding confidentiality and data security Requirements: - Energetic and dedicated personality traits - Strong attention to detail and problem-solving skills - Excellent written communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and web-based applications - Experience in customer service or support roles - High school diploma or equivalent required Benefits: - Vision insurance - Paid Time Off (PTO) - Gym membership Working Environment: At Aetna, we are committed to promoting equality and fairness for all employees. We strive to create a diverse and inclusive workplace where everyone can thrive and reach their full potential. Deadline to Apply: August 8, 2024 Equal Opportunity Statement: Aetna is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment free of discrimination and harassment for all employees, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Chat Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs