Product manager (San Francisco or Remote)

✍🏽 About Writer

AI your people will love. That's our vision, and it contains multitudes :-)

AI

your people

will love.

We're filling a big need for generative AI built ground-up for the needs of enterprises and embraced by their teams. As generative AI became a board-level initiative almost overnight for most enterprises, our market matured dramatically and we benefit from that tailwind. Our product is highly differentiated, our roadmap is transformative, and our customers are happy and vocal.

🛣 Traction and backing

Writer is deployed widely at leading companies like UnitedHealthcare, Accenture, Intuit, UiPath, HubSpot, Spotify, Hilton, Uber, and Deloitte. We have an NRR of +135% and we're just getting started.

Our inbound funnel is large and growing fast (+3M visitors/month, thousands of weekly ICP trial starts). In late 2021, we received a $21M Series A led by Insight Partners, with participation from Google's Gradient Ventures, GTMFund, and a world-class group of founders, operators, and angels. We're a clear leader in a space receiving significant investor interest, and will be able to make the investments required to maintain that position.

🎯 Why it's the perfect time to join

• We're still only 50 people. There's a lot of room to contribute and grow an enduring SaaS company. You'll have unquestionably made it happen.
• We have strong PMF. We have strong DAUs and deep usage. People spend hours in Writer. The work you'll do will have a direct impact on some of the top companies in the world — and make work more enjoyable for the users who depend on us to meet their goals.
• Build it, nail it, scale it. We're at 'scale it' and are continually learning. If you like helping turn dirt paths into smooth roads, now is the perfect time to join.

🤓 What we're like

• We connect. We bring our whole selves to work. We're a diverse group on multiple dimensions, and we share that with each other.
• We challenge. We're first principles thinkers, and those principles guide our product and GTM decisions. Things you won't hear at Writer include "Because that's what X wants" or "Company Y does it this way." We're all on the same side as we build Writer our own way.
• We own. Building a company that achieves escape velocity is hard work. We take full ownership over our schedules and our outcomes, because we believe that's the purest-energy way to work that hard.

📈 Our operating cadence

• We're a low-meeting (<4 hours/week for most people) culture, with 1-2 weeks a quarter that are totally meeting-free.
• We've been distributed since day 1, and our distributed processes and rituals are long-engrained.
• There's low overhead, and projects are single-threaded.
• We break down company milestones into quarterly goals and projects, and emphasize by team the one thing that matters the most.
• All of our dashboards and metrics are transparent, live in a single view, and are shared with everyone.
• We're good at communicating async, use DMs and distracting notifications with caution, and respect each other's work hours. And we'd never send you a calendar invite before making sure you're free.
• Weeks are tough, but weekends are sacred.

📐 About this role

Every company grows differently, and we grow when we help our users write better, faster. We're looking for a hands-on growth leader to help us increase our reach and customer base.

As a Product Manager, you will be instrumental in our long-term product-led growth strategy around new user acquisition all the way through customer retention and expansion. This is the perfect role for someone who is passionate about delivering world-class customer experience.

You'll be reporting to our Director of Product and working closely with our founders as well as cross-departmentally with Sales, Marketing, CS and Engineering.

🦸🏻‍♀️ Your responsibilities

• Determine the vision, outcomes, and prioritization to increase the rate of growth across our existing channels and new use cases
• Identify key drivers and metrics of growth to increase conversion, expansion, and retention and drive execution through iterative testing and learning
• Provide direction to our designers and engineers to research, ideate, run user tests, ship MVPs, and scale successful solutions
• Conduct customer research to understand user behavior and engagement metrics, and competitive analysis
• Convert ambiguous problems into a prioritized roadmap of solutions, experiments, and research with minimal guidance
• Partner with executive stakeholders to identify and execute on critical opportunities to solve customer needs, drive business impact and realize Writer’s mission
• Understand the customer journey and onboarding experience to determine any friction points

⭐️ Is this you?

• 4+ years experience in product management, leading cross-functional product, design, and software engineering teams
• Experience in launching 0 to 1 products
• Prior experience working at fast-paced startups
• Bonus points if you have 1+ years experience working on enterprise growth and adoption
• Bonus points if you have 1+ years experience working on a self-service SaaS product
• Experience in making hard data-informed decisions (A/B experimentation, user research and testing, data analysis, competitors and market analysis, defining metrics)
• Proven ability to deeply understand analytics and use insights
• You know how to inspire, motivate and support a team to get things done

🍩 Benefits

We don’t spend frivolously, but we do take care of our own. Besides smart, sincere colleagues and a vibrant work environment, we're proud to offer:

• Employer-covered medical plans, dental, vision, and life insurance
• FSA
• Competitive parental leave policy (parents actually work here!)
• Generous PTO
• Company stock options
• 401k plan with employer matching
• Flexible schedules

Writer is an equal opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.