Senior Product Manager

This role can be performed remotely anywhere within the United States, with required travel to company headquarters, client sites, and industry events as needed.

Fullstory is on a mission to help leaders make better, more informed decisions by injecting behavioral data into their analytics. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights.

As a Senior Product Manager, you will own our Data Direct product - sending Fullstory’s best-in-class behavioral data to our customers’ data warehouses to enrich their decision making. You'll partner closely with Sales, Customer Success, and Marketing to gather crucial customer feedback, translate it into actionable items, and effectively communicate these needs to a team of engineers. This role demands a strong customer-centric mindset and excellent communication skills, as you'll bridge the gap between technical capabilities and customer needs, shaping the future of Fullstory's data platform and contributing to our mission of making digital experiences better everywhere.

In a typical day, you might:

• Define and champion the product vision, strategy, and roadmap for Fullstory's data warehouse product, focusing on integrating Fullstory’s behavioral data into our customers’ broader data analytics processes.

• Partner with a dedicated engineering team to design, build, and enhance data products that meet customer needs and align with industry best practices.

• Deeply understand customer pain points and how they are using (or want to use) Fullstory's data within their own systems and workflows. Conduct user research, gather stakeholder feedback, and analyze market trends to identify product opportunities and define requirements for feature enhancements.

• Manage end-to-end product launches, coordinate with Marketing and Sales for Go-to-Market and monitor product performance post-launch partnering with Customer Success.

• Analyze product metrics, user data, and market trends to derive insights, make data-driven decisions, and optimize product performance. Stay updated on industry trends, emerging technologies, and competition to drive innovation in products

Here's what we're looking for:

• 7+ years of experience in product management, with a focus on data management, data analytics, or cloud computing is a plus.

• Strong technical understanding of data management technologies, cloud platforms, and big data tools. Familiarity with SQL, data warehousing concepts, and experience with platforms like Snowflake, BigQuery, and Redshift.

• Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical audiences.

• Data-driven and customer-centric mindset and ability to use data to inform product decisions.

• Passion for building scalable and reliable data products that empower customers.

• Demonstrated adaptability, learning agility, and a passion for staying updated on emerging technologies to drive innovation in products.

The impact you will have in 6 Months:

• You will have developed a deep understanding of Fullstory's data semantics, customer data needs, and the competitive landscape for data products.

• You will have defined a clear product strategy and roadmap for Fullstory's data warehouse product, aligned with company goals and customer needs.

The impact you will have in 12 Months:

• You will have launched new offerings or significantly enhanced existing ones, making Fullstory's data more accessible and valuable to customers.

• You will have established strong relationships with key stakeholders across the organization, including engineering, sales, and customer success.

#Li-Remote ##LI-BS1

About Fullstory

Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC.

How we support you:

Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer:

• Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter.

• Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians.

• Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy.

• Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up.

• Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites.

• Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances.

• Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family.

• Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most.

• Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need.

Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

If you may require reasonable accommodations to participate in our job application or interview process, please contact accommodations@fullstory.com. Requests for accommodations will be treated confidentially.