Head of Revenue Operations

Company Overview

Promise empowers utilities and government agencies to create flexible, affordable solutions for individuals struggling with debt. Our innovative approach to payment plans and relief distribution significantly improves enrollment and recovery rates, helping individuals clear debts faster and reducing delinquencies for our partners.

We treat people facing financial difficulties with respect and dignity, providing the tools and resources they need to thrive. Our team includes experts from companies like Palantir, Google, Stripe , and esteemed government leaders.

Backed by over $50 million in funding from top investors such as 8VC, Kapor Capital, XYZ Ventures, and Howard Schultz, we've been recognized as one of Fast Company's "World's Most Innovative Companies of 2022."

Role Overview 

Are you ready to lead the charge in driving sustainable growth and profitability? We’re looking for a strategic and results-driven Head of Revenue Operations to optimize and align our revenue-generating activities. If you’re a proven leader with expertise in revenue management and a passion for driving data-informed decisions, this is the role for you.

What You’ll Do

Strategic Revenue Management

• Develop and execute revenue optimization strategies that align with organizational goals.

• Analyze sales data and market trends to identify growth opportunities and refine pricing strategies.

• Drive revenue forecasting and establish accurate, data-driven models to guide decision-making.

Cross-Functional Collaboration

• Partner with sales, marketing, and finance teams to streamline processes and foster alignment across departments.

• Create cohesive strategies that capitalize on market opportunities and strengthen our competitive edge.

• Act as the central point of contact for all revenue-related initiatives, ensuring seamless coordination across teams.

Operational Excellence

• Implement and optimize revenue management tools, systems, and processes to improve efficiency and reduce leakage.

• Monitor and report on key revenue metrics and performance indicators, providing actionable insights to stakeholders.

• Continuously improve workflows to enhance operational effectiveness and ROI.

Leadership and Team Development

• Lead and mentor a high-performing Revenue Operations team, fostering a culture of accountability, collaboration, and innovation.

• Conduct regular reviews of team performance, revenue processes, and strategic initiatives to ensure alignment with goals.

Performance and Compliance

• Ensure compliance with revenue recognition standards and regulatory requirements.

• Identify inefficiencies, address revenue leakage, and develop solutions that enhance profitability.

• Provide strategic insights and recommendations to senior management to drive long-term revenue growth.

Your Impact

• Deliver measurable revenue growth within the first year through innovative strategies and process enhancements.

• Increase sales conversion rates and improve revenue forecasting accuracy.

• Optimize pricing strategies to boost profitability and expand revenue streams.

• Successfully implement a modern revenue management system to enhance operational efficiency.

What Will Enable You

• Education: Bachelor’s degree in Business Administration, Finance, or a related field; MBA preferred.

• Experience: Proven track record in revenue operations, revenue management, or similar leadership roles.

• Expertise: 

  • Strong understanding of revenue cycles, pricing strategies, forecasting, and revenue recognition standards.

  • Government/utility sector sales cycles

  • Complex B2B/B2G sales environments

• Analytical Skills: Advanced proficiency in data analysis, financial modeling, and reporting.

• Technology Proficiency: 

  • Experience with revenue management tools like Clari, InsightSquared, or similar.

  • Experience with Salesforce, Hubspot, or similar CRM platforms and data visualization. 

• Leadership: Demonstrated ability to lead, mentor, and grow high-performing teams.

• Interpersonal Skills: Excellent communication and stakeholder management skills.

• Mindset: Results-driven with a focus on innovation, efficiency, and achieving measurable outcomes.

Promise is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or military or veteran status. Additionally, the Company complies with applicable state and local laws governing non-discrimination in employment in every jurisdiction in which it operates. Promise is committed to promoting diversity and inclusion in the workplace. We also provide reasonable accommodations to qualified individuals with disabilities, pregnant individuals, and those with sincerely held religious beliefs, in accordance with applicable laws.

Promise engages in US government contracts and restricts hiring to US persons, which includes US citizens and permanent residents (e.g., Green Card holders). Additionally, candidates must reside in the US.