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Academic Success Coordinator

APPLICATION INSTRUCTIONS:

  • CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Russell E. Horn Sr. Learning Center at Penn State Harrisburg is seeking a student-centered professional to serve as an Academic Success Coordinator. The Academic Success Coordinator is a key support to the multi-unit retention efforts of the college. The Academic Success Coordinator serves all students with a special focus on multilingual students, international students, students facing academic difficulties, and students with academic accommodations. Through supporting the development of executive functioning and language skills, serving as an accountability partner, and being a key referral source to other support services, the Academic Success Coordinator supports students persisting each semester and to graduation.

This is an in-person, 9-month, 40-hour-per-week full-time equivalent (0.75 FTE) position with full benefits and the possibility of one day per week remote.

We are interested in individuals who a) understand the factors involved student persistence and retention, b) recognize the importance of developing resources and outreach strategies that meet students where they are c) can display both empathy and accountability in working with students, d) are committed to being engaged and collaborative in our unit, the college, and the university, and e) understand the unique needs of the populations being served by this position.

The Learning Center strives to be an inclusive unit that embraces the diverse student, staff, and faculty backgrounds and experiences at our college. The successful candidate for this position will be able to articulate the importance of diversity, equity, inclusion, and belonging in the work of student support, higher education, and society.

Duties:

  • Meet with students in one-on-one and group academic coaching sessions to support the development of effective study skills, test-taking strategies, time management, organizational skills, presentation delivery, and academic goals.

  • Provide additional support to students on Academic Warning, including holding mandatory one-on-one meetings.

  • Outreach to students based on instructor progress reporting throughout the semester.

  • Support multilingual students in their academic progress and success by delivering English language development sessions.

  • Collaborate with the Global Engagement Office to support international students' transition to American higher education structure and expectations.

  • Collaborate with Student Disability Resources to provide additional support to students with documented accommodations.

  • Supporting the First Year Seminar program by delivering presentations on writing ethics and academic integrity and other Learning Center topics.

  • Recruit, train, and supervise peer coaches and/or graduate assistants to support peer-to-peer development of success skills.

  • Develop and maintain academic success resources, including a Canvas course, presentations, brochures, study guides, etc.

  • Other duties as assigned.

Minimum qualifications:

  • Intermediate Professional: Bachelor’s degree, 1+ years of experience in education, counseling, social work, coaching, or related fields, or Equivalency, an equivalent combination of education and experience accepted.

  • Advanced Professional: Master's degree, 3+ years of experience in education, counseling, social work, coaching, or related fields, or Equivalency, an equivalent combination of education and experience accepted.

  • Excellent verbal, written, presentation, and organizational skills.

  • Ability to manage concurrent projects.

  • Strong understanding of diversity, equity, inclusion, and belonging.

  • Experience with Office365 and relationship management tools.

Preferred qualifications

  • Master’s degree

  • 4+ years of experience in education, counseling, social work, coaching, or related fields.

  • ESL/ELL training or certification.

  • Experience working with students facing academic difficulties.

  • Experience working with students with academic accommodations.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging in all its forms. We embrace individual uniqueness, as well as a culture of belonging that supports both broad and specific equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive.  We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

The salary range for this position, including all possible grades is:

$42,100.00 - $67,300.00

Salary Structure - additional information on Penn State's job and salary structure. 

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies. 

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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PA State Labor Law Poster

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Middletown, PA

Average salary estimate

$54700 / YEARLY (est.)
min
max
$42100K
$67300K

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What You Should Know About Academic Success Coordinator, PSU

Are you passionate about helping students achieve academic success? Join us as an Academic Success Coordinator at Penn State Harrisburg! In this exciting role, you’ll play a pivotal part in our commitment to student retention by supporting a diverse population of learners, particularly multilingual and international students. You’ll be working in person, connecting with students through one-on-one and group coaching sessions, where you’ll guide them in developing key study skills, test-taking strategies, and effective time management techniques. Your expertise will not only help students facing academic challenges but will also involve collaborative efforts with departments such as Global Engagement and Student Disability Resources, ensuring that students receive the holistic support they need. Being empathetic and accountable are essential traits for this position, as you will be a source of encouragement and guidance to students striving for academic excellence. You’ll also recruit and train peer coaches, helping foster a supportive community of learners. With a bachelor’s degree and experience in education or counseling preferred, you’ll find that this role offers a fulfilling opportunity to make a meaningful impact on students’ lives. Plus, you’ll enjoy a balanced work schedule that allows for one day of remote work each week! If you’re ready to be part of a team that values diversity, equity, and inclusion, we want to hear from you!

Frequently Asked Questions (FAQs) for Academic Success Coordinator Role at PSU
What are the key responsibilities of the Academic Success Coordinator at Penn State Harrisburg?

The Academic Success Coordinator at Penn State Harrisburg plays a crucial role in student retention efforts, providing support through individualized and group coaching sessions that enhance study skills, time management, and test-taking strategies. The coordinator works closely with students facing academic warnings, collaborates with international students, and partners with various departments to facilitate newcomers' transition to college life. Additionally, training and supervising peer coaches are core responsibilities.

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What qualifications are required for the Academic Success Coordinator role at Penn State Harrisburg?

Candidates for the Academic Success Coordinator position at Penn State Harrisburg should hold a bachelor’s degree and possess at least one year of relevant experience in education, counseling, or social work. A master's degree and further experience are preferred but not mandatory. Excellent communication skills and a deep understanding of diversity and inclusion initiatives are essential qualifications for this position.

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How does the Academic Success Coordinator support multilingual and international students at Penn State Harrisburg?

At Penn State Harrisburg, the Academic Success Coordinator is dedicated to aiding multilingual and international students through personalized coaching and language development sessions. They collaborate with the Global Engagement Office to help these students navigate and acclimate to American higher education, ensuring they receive tailored support throughout their academic journey.

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What skills are important for an Academic Success Coordinator at Penn State Harrisburg?

Strong interpersonal and organizational skills are vital for an Academic Success Coordinator at Penn State Harrisburg. The role requires excellent verbal and written communication, a solid understanding of educational resources, and the ability to manage multiple tasks effectively. A commitment to diversity, equity, and inclusion will greatly enhance the coordinator's effectiveness in supporting a diverse student body.

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What type of work schedule can an Academic Success Coordinator expect at Penn State Harrisburg?

The Academic Success Coordinator position at Penn State Harrisburg typically involves a full-time commitment of 40 hours per week during the academic year, with the flexibility of working one day per week remotely. This structured yet adaptable schedule aims to promote work-life balance while ensuring the coordinator is available to meet the needs of students.

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Common Interview Questions for Academic Success Coordinator
What experience do you have in supporting students with academic challenges?

In preparation for answering this question, think of specific examples from your past experiences where you've guided students through academic difficulties. Describe your approach, the skills you employed, and the outcomes achieved, showcasing your empathy and problem-solving abilities.

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How would you approach working with multilingual students at Penn State Harrisburg?

Share methods you would use to create an inclusive environment for multilingual students, such as offering tailored language development support and being attentive to cultural differences. Emphasize your communication skills and ability to adapt methods based on individual needs.

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Can you explain your understanding of diversity, equity, and inclusion in education?

It's important to articulate a strong commitment to diversity and inclusion. Discuss how inclusive practices can improve the educational experience for all students and provide examples of how you have championed these values in your previous roles.

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What strategies would you employ for managing multiple projects as an Academic Success Coordinator?

Reflect on how you prioritize tasks and manage your time effectively. Discuss tools you may use for project management and your process for ensuring that you remain responsive to students' needs while fulfilling your core responsibilities.

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How do you build relationships with students to foster their academic success?

Focus on your approach to establishing trust and rapport with students. Describe how you would engage with students during coaching sessions and provide specific examples of how previous positive interactions led to successful outcomes.

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What methods would you use to assess student progress?

Explain how you would utilize both qualitative and quantitative measures to evaluate student progress. Discuss tools such as surveys or academic performance tracking that can help identify areas for improvement.

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How do you handle conflicting priorities when working with students and faculty?

Discuss your approach to conflict resolution, emphasizing communication and negotiation skills. Highlight the importance of being proactive and seeking mutual understanding to achieve the best outcomes for students.

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What role do peer coaches play in academic success, and how would you manage them?

Share your views on the benefits of peer coaching for fostering a supportive academic community. Discuss how you would recruit, train, and motivate peer coaches to help enhance the learning environment.

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Can you provide an example of an intervention you successfully implemented for struggling students?

Be prepared to share a specific example where you identified a problem and implemented an intervention. Discuss the steps you took, how you monitored the intervention's success, and the outcomes that resulted.

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What is your philosophy on student accountability, and how would you convey this to students?

Clarify your approach to accountability and support. Discuss how you would guide students in understanding their responsibilities while also providing them with the necessary tools and guidance to thrive academically.

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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 4, 2025

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