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Implementation Consultant (hybrid in New York)

Founded in 2021, Pulsora the “Enterprise Sustainability Platform”, is a well-funded Silicon Valley software startup.  It is dedicated to empowering purpose-driven enterprises to manage and improve their environmental, social, and governance (ESG) and overall sustainability footprint with an integrated, comprehensive, flexible, and innovative technology platform built for compliance, tracking, and insight. We are well funded, have amazing customers across industries and geographies, established strategic partnerships with leading ERP and consulting firms, and are growing fast! 

About the Role 

You will be an early member of Pulsora's Solutions Consulting team and play a pivotal role in our expansion in the EMEA region. You will lead enterprise implementations across the region and will perform sales engineering for the EMEA sales team. You will be the technical face to our customers, collaborating with end-users to help turn questions into answers and insights! Your contribution will give valuable design insights that contribute to the direction and roadmap of the product line, working closely with our world-class engineering team (with leadership experience from Nielsen, Oracle, TIBCO). You will gain exposure through a variety of customer engagements in different industries, departments, and geographies. 

Day to Day Responsibilities: 

  • Lead complicated enterprise implementations of the Pulsora platform with new customers in the EMEA region and beyond, working European time zone hours. 

  • Analyze our customer’s needs and services to design and implement solutions that would maximize productivity and enhance the quality of deliverables 

  • Manage escalations, and be the professional services expert in the EMEA region

  • Provide guidance relating to platform configuration and process improvement 

  • Develop expertise of our product to credibly answer business questions for our prospects and customers; demonstrate how to get the most from our product 

  • Lead product demonstrations to prospects and customers as needed while working proactively with internal systems engineers, technical architects, and product owners to strategize on opportunities, cross-train, and transfer knowledge 

  • Collaborate with Account Executives to hand-off work products for user adoption 

  • Hands-on creation and delivery of POC's and pilots, in conjunction with the Engineering team. This will include understanding business requirements, data modeling, validations, integrations, ETL, analytics and workflow 

About you 

  • Willing and able to work European hours, typically 6:00am to 2:00pm EST daily, to support clients in that region

  • Previous experience in an implementation or technical consultant role; SaaS enterprise software experience highly preferred, ideally with implementing a startup / emerging SaaS platform

  • Possess the following technical skills and experience:

    • Knowledge of DBMS, SQL

    • Knowledge of Analytics systems such as PowerBI, Tableau, Superset

    • Exposure to workflow based systems

  • Proven track record of success in leading customers through software implementation and solutions configuration projects

  • Familiarity with carbon emissions data and/or reporting through standards such as the Carbon Disclosure Project (CDP) , SASB, GRI or others is a plus

  • Thrive on juggling projects, multitasking, and working with offshore teams primarily in India 

  • Must be highly self-motivated, nimble, with a ‘can-do’ attitude; you excel working in a startup and remote environment 

  • You have experience: 

    • 3-10 years of work experience in technical solutions

    • Bachelor’s in computer science, engineering, information systems or equivalent

Why work at Pulsora?

We believe that progress happens by bringing together people from all walks of life who have the drive and the influence to improve our world now and for the next generations!

  • Ideally have industry and market knowledge of ESG and sustainability

  • The company will pay with salary, equity, and benefits

  • You’ll get to work on problems that are hard and important

  • You get to work on a solution that helps the planet and helps us all

  • You’ll be joining an extraordinary team at the beginning of an extraordinary journey

  • Hybrid-friendly work environment, in office 2-3 times per week (for those in New York, San Francisco Bay Area, and Munich)

Pulsora Core Values

  • Integrity

  • Intellect

  • Respect for all our stakeholders

  • Passion for excellence

  • Constructive candor

Join us and become a driver for positive change!

Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

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What You Should Know About Implementation Consultant (hybrid in New York), Pulsora, Inc.

Pulsora is on the lookout for an Implementation Consultant to join our dynamic team based in New York, with a hybrid work setup that provides flexibility while still fostering collaboration. As part of Pulsora, the leading 'Enterprise Sustainability Platform', you'll play a crucial role in our Solutions Consulting team, especially as we expand into the European market. Your primary responsibility will be to lead enterprise implementations, ensuring that our innovative technology platform helps purpose-driven businesses enhance their environmental, social, and governance (ESG) efforts. In this role, you'll collaborate with stakeholders from various industries, assisting them in turning queries into actionable insights and contributing to the development of our product roadmap. We're a fast-growing startup founded in 2021, backed by significant funding and bolstered by strategic partnerships. With your expertise, you'll bridge communication between our engineering team and customers, navigating through complex projects and providing top-notch solutions. If you thrive in a startup atmosphere, love tackling diverse challenges, and are keen on optimizing impact for our valued clients, this could be the perfect opportunity for you to make a difference while developing your understanding of the sustainability landscape. Join Pulsora and be part of creating a positive change for future generations!

Frequently Asked Questions (FAQs) for Implementation Consultant (hybrid in New York) Role at Pulsora, Inc.
What are the key responsibilities of an Implementation Consultant at Pulsora?

As an Implementation Consultant at Pulsora, your main responsibilities will include leading enterprise implementations of our sustainability platform, analyzing customer needs, managing escalations, providing guidance on platform configuration, and developing product expertise to effectively demonstrate our solution to potential clients.

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What qualifications are required for the Implementation Consultant role at Pulsora?

Candidates for the Implementation Consultant role at Pulsora should possess 3-10 years of experience in technical solutions, ideally with prior experience in SaaS enterprise software implementation. A Bachelor’s degree in computer science, engineering, or information systems is preferred, along with technical skills in DBMS, SQL, and analytics systems like PowerBI or Tableau.

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How important is experience in ESG for the Implementation Consultant position at Pulsora?

While not mandatory, familiarity with ESG concepts, carbon emissions reporting, and sustainability standards like the Carbon Disclosure Project (CDP) is a plus for an Implementation Consultant at Pulsora, as it will enhance your ability to provide valuable insights and solutions to our clients in the sustainability space.

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What does a typical working schedule look like for the Implementation Consultant at Pulsora?

The Implementation Consultant role at Pulsora typically requires working European hours, around 6:00 am to 2:00 pm EST. This schedule ensures that you can effectively support our EMEA clients while enjoying a collaborative startup environment back in New York.

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What is Pulsora's company culture like for an Implementation Consultant?

Pulsora promotes a culture rooted in integrity, respect, and a passion for excellence. As an Implementation Consultant, you'll be part of a collaborative team that values constructive feedback and encourages innovative thinking to tackle complex sustainability challenges.

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Common Interview Questions for Implementation Consultant (hybrid in New York)
Can you describe your experience with leading software implementations?

When answering, focus on specific projects where you managed the implementation process, detailing the challenges faced, how you overcame them, and the positive outcomes achieved for the client.

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How do you approach understanding a client's needs during an implementation?

Emphasize your ability to conduct thorough needs analyses, actively listen to client concerns, and translate those into tailored solutions that leverage Pulsora's platform effectively.

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What strategies do you use to handle project escalations?

Discuss proactive communication, maintaining strong client relationships, and having clear escalation processes. Highlight your problem-solving skills and your ability to remain calm under pressure.

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How do you demonstrate the value of a software solution to clients?

Describe your approach to leading product demonstrations by showcasing how the features align with specific client needs, using real-world examples or case studies to illustrate success.

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What experience do you have working with cross-functional teams?

Share examples of collaborative projects with engineering, sales, and support teams, detailing how effective communication and teamwork contributed to project success.

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How do you stay updated on industry trends, especially in sustainability?

Talk about your engagement with industry literature, attending webinars, networking with professionals in the ESG sector, and how these efforts enhance your ability to advise clients.

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Can you explain your familiarity with analytics platforms like PowerBI or Tableau?

Provide specific examples of how you have used analytics platforms in past roles to analyze data, create visual reports, or derive insights for decision-making and client recommendations.

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What do you find most challenging about implementing SaaS solutions?

Focus on common challenges such as integrations, data migration, or user adoption, and outline how you've successfully navigated these obstacles in previous roles.

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How would you prioritize tasks when managing multiple client implementations?

Discuss methods such as using project management tools, setting clear deadlines, and maintaining open communication with clients to ensure all tasks are addressed efficiently.

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Why do you want to work for Pulsora as an Implementation Consultant?

Articulate your passion for sustainability, alignment with Pulsora’s mission, and eagerness to work in a dynamic startup culture while making a meaningful impact through innovative solutions.

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Pulsora is the all-in-one platform for enterprise sustainability management, helping companies collect, report, and improve their ESG and sustainability performance.

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Full-time, hybrid
DATE POSTED
December 20, 2024

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