Pre-Sales Solutions Consultant (remote in the United Kingdom)

The Pre-Sales Solutions Consultant at Pulsora takes on a range of responsibilities crucial for the company's growth. These include leading product demonstrations tailored to the specific needs of prospects, analyzing customer requirements, creating and delivering configured demos and proof of concepts, and contributing to RFPs and RFIs. This role requires a blend of technical acumen and customer engagement skills to drive enterprise implementations and ensure customer success.

To excel as a Pre-Sales Solutions Consultant at Pulsora, candidates should have 5-10 years of experience in technical solutions, particularly in a SaaS environment. A background in enterprise software implementation or as a technical consultant is ideal. Furthermore, technical understanding in areas such as SQL, JavaScript, Python, and analytics tools is essential. Familiarity with ESG standards and a bachelor's degree in a relevant field can further strengthen your application.

At Pulsora, the Pre-Sales Solutions Consultant plays a key role in ensuring customer success by managing relationships and leading quarterly business reviews. You’ll help customers navigate their annual reporting cycles while providing tailored solutions and insights that maximize the use of the Pulsora platform. This ongoing support not only facilitates effective implementation but also fosters long-term partnerships with clients.

Pulsora stands out as an exciting workplace because it commits to sustainability and empowers employees to effect real change. As part of a well-funded startup, Pre-Sales Solutions Consultants will have the opportunity to tackle meaningful challenges and contribute to product innovation. With a hybrid-friendly environment and a team that values diversity and integrity, Pulsora fosters a supportive culture for its employees.

Essential skills for success as a Pre-Sales Solutions Consultant at Pulsora include strong technical understanding of SaaS solutions, excellent communication and engagement abilities, and keen analytical skills to assess customer needs. The ability to thrive in a fast-paced startup environment, multitask effectively, and collaborate with diverse teams, including offshore teams, are critical to delivering exceptional solutions and driving customer satisfaction.

In leading product demonstrations, I focus on understanding the specific needs of each prospect. I tailor the demonstration to highlight features that directly relate to their challenges, ensuring relevance. I engage with prospects by encouraging questions and adapting the flow of the demo based on their feedback and interest. This interactive approach not only showcases the product's capabilities but also builds rapport and trust.

I prioritize clear communication and set realistic expectations from the outset. I develop a detailed implementation plan that includes milestones and regular check-ins with the customer. Involving the customer in every step ensures that they remain aligned and engaged throughout the process. I believe in gathering feedback post-implementation to refine future onboarding approaches.

To manage conflicting priorities, I utilize effective time management techniques such as prioritizing tasks based on urgency and impact. I keep an organized schedule and regularly assess my progress. Furthermore, I communicate transparently with customers to set expectations and negotiate timelines if necessary, ensuring all parties are informed and satisfied.

I am proactive in staying informed by subscribing to relevant industry publications, participating in webinars, and joining professional networks focused on ESG and sustainability. Additionally, I engage in online courses that deepen my understanding of these areas. This ongoing education allows me to provide customers with the most current insights and solutions, enhancing our discussions.

I have experience utilizing SQL for data modeling and analytics, along with tools like Apache Superset for data visualization. This knowledge allows me to analyze data efficiently and present insights that drive decision-making. I am continually exploring new tools to enhance my capabilities in delivering data-driven solutions to customers.

In my previous role, I successfully led a comprehensive implementation project for a large enterprise client. By fostering collaboration between cross-functional teams, we were able to meet tight deadlines and exceed client expectations. The project resulted in a 20% increase in the client's operational efficiency, showcasing my ability to deliver impactful solutions.

Success in my role is defined by how well I enable customers to achieve their goals using our solutions. Metrics such as customer satisfaction, successful product adoption, and positive feedback during quarterly business reviews are essential indicators. Achieving a seamless implementation and fostering long-term relationships with clients also signify success.

When drafting RFP responses, I begin by thoroughly understanding the client's requirements and objectives. I tailor each response to directly address their needs, highlighting our strengths and relevant case studies. Additionally, I collaborate with subject-matter experts to ensure technical accuracy and consider creative ways to present our offerings effectively.

Building rapport starts with active listening and showing genuine interest in the prospect's needs. I strive to create a comfortable environment where prospects feel valued. By engaging them with thought-provoking questions and finding common ground, I foster a connection that paves the way for an open, trusting relationship.

One major challenge I encountered was managing tight timelines during a significant product launch. To overcome this, I restructured our project milestones and fostered open communication with the team. By breaking down tasks and focusing on collaborative solutions, we successfully launched on time and exceeded initial expectations, reinforcing my problem-solving abilities under pressure.