Primary Details

Time Type: Full time

Worker Type: Employee

Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating the lawyers professional and miscellaneous professional liability business segments, Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Sr. Claims Technical Specialist

• Location: USA – Chicago, Plano, TX or NY
• Work Arrangement: Hybrid  
• The salary range for this role is:  126,000 - $236,500

The Opportunity

Manages the complete investigation, evaluation and resolution of assigned portfolio of complex claims emanating the lawyers professional and miscellaneous professional liability business segments, Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants across highly complex portfolio of matters.

Your new role

• Manage a diverse portfolio of complex claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
•Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
•Drive the highest level of customer care, responsiveness, and satisfaction when managing assigned claims to deliver superior claim outcomes
•Collaborate with outside representative counsel to formulate litigation strategy ensuring achievement of desired outcome and effective litigation management strategies
•Directs and manage external advisors and vendors including legal service professionals, discovery vendors, data and security experts and consultants.
•Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
•Analyze, develop and determine appropriate case reserves on all assigned claim files and recommend changes where necessary to ensure actuarial accuracy
•Advise on specific professional liability areas of specialization and coordinates efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
•Represent QBE by participating in and attending industry seminars or authoring articles pertaining to professional liability subjects
•Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
•Manage relationships with external vendors to deliver accurate, timely, and cost-effective solutions.
•Take ownership for personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization.
•Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• 8 years relevant experience

Preferred Competencies/Skills

• Generate original, innovative solutions to difficult or unusual situations
•Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
•Financial and business acumen and awareness of financial responsibility
•Quickly change direction when working on multiple projects or issues
•Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
•Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Assume a methodical approach to a given situation and develop a systematic procedure as a response
•Develop effective negotiation strategies and prepare a plan of action
•Build and capitalize on beneficial internal and external relationships including competitors
•Actively contributes towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
•Build and establish constructive and cooperative working relationships and open lines of communication
•Utilize effective communication skills to influence and persuade decision makers
•Manage a diverse and extensive portfolio of management and professional liability (MLPL) claims with varying levels of complexity and activity.
•Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

Preferred Education

• Juris Doctor

Preferred Experience

• Experience handling legal malpractice and miscellaneous professional liability claims
•Advanced experience in other segments of professional lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other roles

Preferred Knowledge

• Advanced working knowledge of current and possible future professional liability products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works
•Advanced working knowledge of relevant professional liability claims legal and technical knowledge for all US jurisdictions
•Advanced working knowledge of insurance policy and contract language
•Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
•Advanced working knowledge of experts in field of concentration, including attorneys, mediators, judges and experts

Skills:

Adaptability, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Project Delivery, Regulatory Compliance, Risk Management, Team Development

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.