Quality Associate
This position is within our Customer Innovation Group and is focused on providing a great product and experience to our buying and selling customers. The role is part of a team responsible for performing quality reviews on transactions to make sure they meet customer expectations and are compliant with expected standards.
Associates who specialize in this area help to ensure that we are delivering as expected through monitoring the quality of our transactions. Associates must fully understand the requirements and have a sense of responsibility towards our customers.
Quality Associates also work with a variety of teams within the Customer Innovation Group and help to proactively identify opportunity for process improvement in order to drive positive change to the customer and agent experience.
Key Responsibilities
Requirements
To keep our promisesVision: To bring peace of mind to everyone we touchValues: Do good. Be good. Make good.
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