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Community Events Manager

About Ramp

Ramp is a financial operations platform designed to save businesses time and money. Combining corporate cards with expense management, bill payments, vendor management, accounting automation, and more, Ramp's all-in-one solution frees finance teams to do the best work of their lives. More than 25,000 companies, from family-owned farms to e-commerce giants to space startups, have saved $1B and 10M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over 35 billion dollars in purchases each year.

Ramp's investors include Sequoia, Founders Fund, Thrive Capital, Khosla Ventures, Greylock, Stripe, Goldman Sachs, Coatue, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for over 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the role

As a key member of the Field & Events team, you will manage Ramp’s budding community of customers and to strengthen brand loyalty, advocacy, and engagement.

You will work closely with Brand, Product, Customer Success, and People teams to design and execute strategies that engage the Ramp community and drive brand awareness. Responsibilities include internal & external communications, content & speaker management, brand design coordination, event logistics, vendor management, staffing training and budget management. 

This high-impact role requires creative thinking, hands-on execution, and cross-functional collaboration to drive Ramp's brand presence and support our growth goals.

What You’ll Do

  • Own and execute Ramp’s community event strategy to drive brand awareness, engage the Ramp partner and customer community, and identify prospective employees. 

  • Manage end-to-end program planning & execution; including deciding what events we host, driving new events programs and activations, maintaining an annual budget, and analyzing program results

  • Collaborate with cross-functional teams to ensure messaging, promotion, deliverables, and tactics align with event goals.

  • Set a high quality bar for event experience and execution, and develop systems to maintain this bar as we enter our next phase of growth

  • Develop a thought leadership strategy and support the selection and management of internal speakers and external guest speakers.

  • Establish success criteria and analyze event impact; prepare stakeholder and executive-level post-event follow up and make recommendations for improvement.

  • Build processes for repeatability and scalability of events activities including vendor partnerships to help us accommodate future growth.

  • Collaborate with Finance on budget, pipeline, and resource forecasting.

  • Provide onsite event management at our NY HQ event space and travel as needed (required multiple times per month).

What You’ll Need

  • 2+ years experience at an agency, tech, or SaaS organization.

  • Strong communication and stakeholder management skills.

  • Exceptional project management and organizational skills.

  • Self-starter initiative with the ability to adapt in rapidly changing environments.

  • Ability to make decisions and recommendations in ambiguous situations.

  • Ability to travel multiple times per quarter

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support for NY

  • Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Average salary estimate

$95000 / YEARLY (est.)
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$80000K
$110000K

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What You Should Know About Community Events Manager, Ramp

Ramp is on the lookout for a dynamic Community Events Manager to join our vibrant team in San Francisco. In this role, you'll be at the forefront of engaging our growing community of users and strengthening brand loyalty for Ramp's innovative financial operations platform. With over 25,000 companies relying on our all-in-one solution to streamline their corporate payments and expense management, this position is not just vital; it's exciting! You will collaborate with our Brand, Product, Customer Success, and People teams to design strategic events that enhance community engagement and drive brand awareness. Your responsibilities will encompass everything from internal communications and event logistics to managing vendors and training staff. We value creativity and proactive thinking, so your input will directly influence our community events strategy, enabling us to connect with customers and potential hires meaningfully. As you manage end-to-end program planning and measurement, you will help us maintain our commitment to a high-quality event experience that aligns with Ramp's growth objectives. So, if you have at least two years of relevant experience and thrive in collaborative environments, we would love for you to lead and scale our event initiatives, while having lots of fun along the way.

Frequently Asked Questions (FAQs) for Community Events Manager Role at Ramp
What are the primary responsibilities of the Community Events Manager at Ramp?

The Community Events Manager at Ramp is responsible for owning and executing the community events strategy to drive brand awareness, engage customers, and attract potential employees. The role includes program planning and execution, managing logistics, communications, vendor management, and analyzing event impact.

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What qualifications are needed for the Community Events Manager position at Ramp?

To qualify for the Community Events Manager role at Ramp, candidates should have at least 2 years of experience in an agency, tech, or SaaS organization. Strong communication, project management skills, and an ability to adapt in changing environments are also essential.

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How does the Community Events Manager contribute to Ramp's growth goals?

The Community Events Manager contributes to Ramp's growth goals by designing engaging events that not only deepen brand loyalty among users but also identify and attract prospective employees. By analyzing the success of these events, the manager ensures alignment with Ramp's broader objectives.

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What kind of experience can a Community Events Manager expect at Ramp?

At Ramp, a Community Events Manager can expect to work in a fast-paced environment where creativity is valued. The role requires hands-on execution and cross-functional collaboration, allowing for a high-impact experience unlike any other.

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Is travel required for the Community Events Manager at Ramp?

Yes, the Community Events Manager at Ramp is expected to travel multiple times per month as part of the role, ensuring robust onsite event management at various locations, including our New York HQ.

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Common Interview Questions for Community Events Manager
What strategies would you use to engage Ramp's community through events?

To engage Ramp's community effectively, I would focus on understanding our audience's interests and needs. I would create tailored events that offer knowledge-sharing opportunities, networking sessions, and hands-on workshops that enhance user experience and satisfaction.

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Can you give an example of a successful event you've managed?

In my previous role, I organized a customer appreciation event that not only celebrated our clients but also facilitated discussions on industry trends. The event resulted in positive feedback and strengthened relationships, showcasing the power of effective community engagement.

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How do you manage vendor relationships during events?

I believe in building strong relationships with vendors through clear communication and mutual respect. I ensure that we have aligned goals and follow up on expectations before, during, and post-event to ensure everything runs smoothly.

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What are some key metrics you would use to measure event success?

Key metrics for measuring event success include attendee engagement levels, feedback scores, post-event surveys, brand visibility, and conversion rates for leads generated during the event.

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How do you handle unexpected challenges during an event?

I remain calm and flexible in the face of challenges. My approach is to prioritize the issue, communicate with my team, and quickly devise a solution to ensure minimal disruption to the experience of our attendees.

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What role does collaboration play in your event planning process?

Collaboration is essential in event planning. By collaborating with various teams, I ensure that all aspects of the event align with our brand messaging and goals. This collaborative approach also fosters creativity and innovation in event design.

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What experience do you have with budgeting for events?

I have managed event budgets by forecasting costs and securing approvals from stakeholders. I continuously monitor expenses to make real-time adjustments while ensuring we meet budgetary targets.

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How do you ensure high-quality event experiences?

I ensure high-quality event experiences by setting clear standards for every aspect of the event—from venue selection to attendee engagement. I constantly seek feedback and implement improvements based on past experiences to enhance future events.

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How would you promote Ramp's events to attract more attendees?

Promoting Ramp's events would involve utilizing multiple channels like social media, email newsletters, and partnerships with industry influencers. Tailoring the messaging to highlight the event's unique value will be key to attracting attendees.

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What is your approach to community feedback after an event?

I view community feedback as a golden opportunity. After every event, I implement surveys to gather insights and actively analyze the responses. This feedback helps iteratively improve events and strengthens community engagement strategies.

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Ramp is a multinational financial technology company headquartered in Manhattan and founded in 2019. We are the fastest-growing corporate card and bill payment platform in the US, and enables billions of dollars in purchases each year.

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BADGES
Badge Flexible CultureBadge Future MakerBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
Mission Driven
Diversity of Opinions
Empathetic
Fast-Paced
Rise from Within
Work/Life Harmony
Take Risks
Startup Mindset
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Employee Resource Groups
401K Matching
Paid Holidays
Paid Sick Days
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 28, 2024

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