Job details

IT Intern

Rapsodo Inc. is a sports analytics company that uses computer vision and machine learning to help all athletes maximize their performance.

Our proprietary technology applications range from helping PGA Tour golfers optimize their launch conditions to allowing MLB pitchers to increase the efficiency of their breaking balls. Current partners include all 30 MLB teams, MLB, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.

Our IT team assist clients to address their concerns around Confidentiality, Integrity, Availability and Privacy of their technology.

As an IT Intern at Rapsodo, you will have a holistic view of how Technology and Business Integrate, and responsible for a wide range of technologies not limited to systems administration, helpdesk, telephony administration, laptop/desktop computer build-up/replacement etc.

Key Responsibilities:

· Be the 1st level support for inbound email and phone based technical support for on-site and remote employees

· Assist with setting up and configuration of laptop and desktop computers (OS Installations, Software Installs, etc.)

· Assist the team with keeping the hardware inventory up to date

· Develop and update Support Documentation as well as research information for incomplete documents

· Assist the team with developing an IT Security Handbook that includes log reviews, firewall attestation, etc.

· Assist the team with mapping and consolidation of existing IT Security tasks to the requirements of a quality IT Security Programme

· Assist with reviewing and analysing security vulnerabilities to identify false positives

· Assist with conducting server/network/middleware security configuration assessments

· Assist with preparing reports on identified security vulnerabilities and possible recommendations to remediate vulnerabilities

· Work cross-regionally between the Rapsodo Singapore, US, Turkey & Japan offices

Skills & Requirements:

· Absolute professionalism and discretion required due to exposure to confidential information

· Pro-active, organized, and meticulous

· Able to work independently in a fast-paced environment

· Strong aptitude to learn and contribute

· Possess strong analytical, problem solving, and interpersonal skills

· Excellent written and oral communication skills to present ideas and results to technical and non-technical audiences

· Being handy with gadgets and having experience building your own PC is a plus

· Diploma in Information Technology, Cyber Security, or any related discipline

What You Should Know About IT Intern, Rapsodo

At Rapsodo Inc., we're on a mission to revolutionize sports analytics through cutting-edge computer vision and machine learning technology. As an IT Intern, you'll join our dynamic team, gaining firsthand experience that connects technology with sports performance. You will find yourself at the forefront of supporting our global clients, from MLB teams to NCAA athletic departments, ensuring confidentiality, integrity, availability, and privacy within our technological landscape. Your day-to-day tasks will be diverse and engaging, from providing first-level support for technical issues to assisting with the setup and configuration of laptops and desktops. You'll keep our hardware inventory organized and contribute to the creation and improvement of our Support Documentation. Plus, you’ll help develop an IT Security Handbook, conducting critical assessments and preparing reports on security vulnerabilities. This role is perfect for anyone eager to learn and grow in the IT landscape while working across our international offices in Singapore, the US, Turkey, and Japan. The skills you hone here will be invaluable as you pursue a career in technology. So, if you're proactive, organized, and ready to tackle exciting challenges, come join us at Rapsodo and be part of a team that supports athletes in achieving their best performance!

Frequently Asked Questions (FAQs) for IT Intern Role at Rapsodo

What are the primary responsibilities of an IT Intern at Rapsodo Inc.?

As an IT Intern at Rapsodo Inc., your primary responsibilities will include providing first-level support for technical issues, assisting with the setup and configuration of laptops and desktops, and managing hardware inventory. You'll also develop and update support documentation, help create an IT Security Handbook, and conduct assessments of security vulnerabilities, all while collaborating with teams from our offices across the globe.