Job details

Receptionist

Open Systems International, Inc. (OSI), An AspenTech Business, is a fast-paced, growing, high technology company, headquartered in Medina, Minnesota. As a world leader in the Operations Technology (OT) field, OSI develops and supplies state-of-the-art energy management, optimization and control software solutions to energy utility companies worldwide.

The Role

The Receptionist is responsible for reception and administrative related tasks, with minimal supervision. This position is based in Medina, MN and reports to the Facilities Manager.

Your Impact

Perform routine reception activities; greet all clients and visitors ensuring they are dealt with courteously and swiftly, respond to simple inquiries, and advise appropriate staff of their arrival ensuring all visitors sign the visitor log and issue visitor badges.
Assist the Facilities Team with day-to-day office issues and support as required, including responding to emergencies and other non-routine office requirements related to safety and security of our employees, guests, and company assets.
Answer all incoming calls in a polite and timely manner, responds to simple inquiries according to established guidelines, and redirects callers to the appropriate parties in a prompt and courteous manner.
Support Visitor management functions. Issue temporary or visitor security access badges to employees and visitors as per established guidelines.
Retain orderly and accurate file of all archive visitor logbooks and maintain inventory of visitor badges, activating and deactivating as necessary; ensuring all badges are always accounted for.
Maintain reception manual as a reference tool for temporary receptionists with accurate and up-to-date information including policies, procedures, guidelines, and overall responsibilities for successfully performing the receptionist function.
Manage and distribute minimal amount of US Mail letters. Maintain employee profiles in Global Address List (GAL) and Medina phone directory as per established guidelines.
Monitor the Facilities ICS Helpdesk queue in Oracle/Ivanti, address those assigned to the local facilities team and ensure all tickets are handled and closed meeting target SLA's.
Assist with onboarding new hires/moves/terminations, assist with preparing new desk locations with supplies and nameplate.
Assist visitors and guests with local directions, coordinating cabs and provide information for local amenities, restaurants, transportation, and hotels.
Ensure reception area & conference rooms are maintained to a high standard.
Assisting with the planning, administration, and co-ordination of any ad-hoc projects.
Assisting with service contractors, as required.
Other administrative duties / opportunities as assigned.

What You'll Need

Good written and oral communication skills.
Strong Customer Service.
Flexibility.
Good organizational skills.
Intermediate knowledge of Microsoft applications e.g., Outlook, Teams, Word, Excel & PowerPoint.
Attention to detail.
Able to work on own initiative.

Open Systems International Glassdoor Company Review

3.6

Open Systems International DE&I Review

No rating

CEO of Open Systems International

Al Eliasen

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By Open Systems International

We are relentless in our pursuit of total user satisfaction. At OSI, architectural elegance, innovation, simplicity, security, openness and user-friendliness are the cornerstones of our design philosophies. OSI is one of the most passionate and c...

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INDUSTRY

Energy & Utilities

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Minneapolis, MN

DATE POSTED

June 9, 2023