Customer Service Officer (Bibra Lake)

As a Customer Service Officer at Redox, your main responsibilities include processing customer orders using our in-house system, providing support for customer service inquiries via phone and email, and ensuring timely communication with our transport, warehouse, and sales teams to facilitate customer deliveries.

To qualify for the Customer Service Officer position at Redox, candidates should have prior experience in an office environment, along with excellent time management and organisational skills. Strong verbal and written communication skills are necessary, and a polite, professional phone manner is a must.

Yes, Redox provides comprehensive training on our customised in-house system. While experience in a similar customer service role is beneficial, we welcome candidates eager to learn and grow within our supportive team.

At Redox, you can expect a friendly and supportive team environment. We emphasize collaboration and camaraderie, creating an atmosphere where team members support each other and strive for excellence together.

Redox offers several benefits for Customer Service Officers, including a salary package inclusive of a 17.5% leave loading, bi-annual performance bonuses, an annual salary review, daily lunch on-site, and secure parking. We prioritize the well-being and development of our employees.

When faced with difficult customers, I focus on active listening to understand their concerns fully. I remain calm and use my problem-solving skills to offer clear solutions, always striving to turn a challenging situation into a positive experience.

My experience with processing customer orders includes using various in-house systems to efficiently track and fulfill requests. I ensure accuracy by double-checking details before finalizing orders, which helps maintain high customer satisfaction.

I have utilized customer relationship management (CRM) systems, email platforms, and direct phone communication to handle inquiries effectively. I am quick to adapt to new technologies, including any in-house systems, thanks to my previous office experience.

I prioritize tasks by assessing urgency and importance, creating a checklist for daily objectives. This method ensures I stay organized and can respond promptly to customer needs while managing administrative responsibilities.

I maintain open lines of communication by actively engaging with my colleagues, whether through regular check-ins or updates via our communication tools. I believe feedback is crucial for continuous improvement and teamwork.

My customer service philosophy revolves around putting the customer first, ensuring their experience is seamless and pleasant. I strive to understand their needs, offer prompt solutions, and keep a positive attitude, reflecting Redox's commitment to exceptional service.

During busy periods, I stay focused and break tasks into manageable chunks, allowing me to maintain productivity without becoming overwhelmed. I also find it helpful to take brief moments to breathe and regroup as needed.

The most rewarding part of being a Customer Service Officer is the satisfaction of helping customers resolve their issues and the gratitude they express. It feels fulfilling to contribute to their positive experiences with our company.

I am drawn to Redox because of its strong reputation in the industry and commitment to employee development. Joining a passionate team that values diversity and collaboration aligns with my career goals and values.

To improve customer satisfaction, I actively listen to feedback and address concerns promptly. I also look for opportunities to exceed expectations, whether by providing additional information or personalized service tailored to their needs.