Workplace Technology Engineer

As a Workplace Technology Engineer at Redpin, your primary responsibilities will include consulting with business leads to conduct gap analyses, offering technical solutions for manual processes, and identifying innovative application solutions for various business units. Additionally, you'll provide 3rd line support for all productivity and business applications while managing vendor relationships and documenting your technical insights for future reference.

To be considered for the Workplace Technology Engineer position at Redpin, you should have at least 4 years of experience in IT/Application support and a BS degree in Information Technology, Computer Science, or a related field. Knowledge of Unified Communications technologies, collaboration tools like O365 or Google Suite, and experience with business applications such as SFDC and ERP systems are also important. ITIL process knowledge is advantageous.

The Workplace Technology Engineer plays a critical role in achieving Redpin's goals by enhancing productivity and efficiency through IT service management. By consulting with business leaders and improving application services, you help transform manual processes into efficient systems, ultimately driving greater business value and enabling Redpin to function more effectively across its global operations.

In the Workplace Technology Engineer role at Redpin, you'll provide 3rd line support for productivity and business applications, ensuring that any technical issues are resolved efficiently. If you encounter complex or unresolved problems, you'll escalate them effectively to the appropriate internal or external teams, such as software developers or partners, to ensure that our systems run smoothly.

Candidates applying for the Workplace Technology Engineer position at Redpin may gain an advantage with additional certifications in Microsoft, Linux, Cisco, or other relevant technologies. ITIL v4 certification is also a bonus, as well as having experience within the finance software industry, both of which can enhance your ability to contribute to our team immediately.

Absolutely! In my previous roles, I've provided comprehensive IT application support by engaging directly with users to troubleshoot their issues, ensuring quick resolution while maintaining a focus on customer satisfaction. I’ve documented these processes and created training materials, which improved our incident response times by streamlining communication and providing clear guides.

Vendor management is pivotal in my practice, where I focus on building strong partnerships. I regularly conduct performance reviews to ensure they meet our standards, provide feedback, and escalate any issues as needed. A proactive approach helps keep communication clear, which ultimately leads to enhanced service quality.

To identify new application solutions, I stay updated with industry trends and technology advancements. I regularly meet with business leaders to understand their current challenges and requirements, conducting thorough research to present options that enhance productivity while considering scalability and user experience.

I have extensive experience with Unified Communications technologies, having worked with various platforms including Voice, Messaging, and Contact Centers. My familiarity allows me to quickly integrate these technologies into our business applications, enhancing communication and collaboration across the organization.

In a previous position, I encountered a persistent issue that required escalation. I first gathered all relevant data, including user reports and system logs. I communicated this clearly to the software developers, ensuring they had everything needed for efficient troubleshooting. This approach not only resolved the issue but improved our escalation process moving forward.

For documenting technical knowledge, I utilize collaborative platforms such as Confluence for creating easy-to-share knowledge base articles, and I also use Google Docs for training manuals. This ensures that documentation is accessible and constantly updated, promoting continuous learning within the team.

I have a solid foundation in ITIL processes which I’ve implemented in my previous roles to streamline IT service management. By aligning our IT services with business needs, I’ve been able to improve service delivery and enhance customer satisfaction—skills that will be crucial in my role as a Workplace Technology Engineer at Redpin.

I’m committed to continuous learning by attending webinars, participating in online courses, and following industry publications. Joining relevant professional groups also keeps me connected with peers to share insights and innovations, ensuring I remain up to date with the latest trends in IT.

The most challenging aspect has been balancing multiple priorities while responding to urgent user needs. To address this, I’ve developed a robust prioritization strategy that focuses on impact and urgency, ensuring that I manage my time effectively and maintain quality in supporting our users.

I’m excited about the opportunity to work at Redpin because of your commitment to innovation and collaboration. I believe my skills align well with the company’s vision to enhance productivity through cutting-edge technology, and I’m eager to contribute to a forward-thinking organization where I can make a real impact.