Manager, Solutions Engineer

As a Manager, Solutions Engineer at Regal.ai, your primary responsibilities include providing technical sales partnership to our sales teams, executing compelling product demonstrations, and assessing prospect challenges. You will document feature requests while collaborating with various departments to enhance our offerings, ensuring our solutions align perfectly with customer needs.

To qualify for the Manager, Solutions Engineer position at Regal.ai, you should have over 4 years of experience in Pre-Sales Engineering within a SaaS environment, strong product command in areas like CCaaS and CX, and excellent communication skills. Additionally, having an owner mentality and a passion for technology will set you apart in this fast-paced role.

Regal.ai promotes career growth for the Manager, Solutions Engineer through a commitment to a growth mindset, learning stipends, and a culture that encourages exploration and innovation. You'll have access to development opportunities, team outings, and generous employee benefits designed to support your professional journey.

Regal.ai offers a competitive benefits package to the Manager, Solutions Engineer, including flexible PTO, 401k plans, medical, dental, and vision insurance, paid parental leave, and access to daily in-office breakfast and snacks. You'll also find opportunities for personal growth and team engagement activities.

The work environment at Regal.ai for a Manager, Solutions Engineer is dynamic and collaborative, nestled in the heart of New York City. You'll engage in a hybrid work model with office days and flexible scheduling, allowing for great teamwork while maintaining work-life balance in a vibrant and supportive atmosphere.

In your response, we encourage you to outline specific projects where you successfully partnered with sales teams, highlighted your technical expertise, and how your contributions led to closing deals. Be sure to mention the technologies you’re comfortable with and how your efforts impacted customer success.

Share an example where you tailored a product demo to cater to different knowledge levels. Emphasize your ability to simplify technical jargon, engage your audience, and highlight how this approach has led to positive outcomes.

Detail a specific challenge, the steps you took to address it, and the result of your efforts. Highlight your problem-solving skills and communication strategies that facilitated a successful resolution.

Discuss your methods for maintaining industry knowledge, such as following relevant publications, engaging in webinars, or participating in industry forums. Illustrate how this knowledge has benefited your previous roles.

Provide examples of how you've successfully translated complex technical concepts into layman’s terms. Highlight techniques like visual aids, analogies, and storytelling to ensure clarity and understanding.

Describe a specific instance where you needed to coordinate with various departments. Focus on your communication tactics, the outcome of the collaboration, and any key lessons learned that would benefit Regal.ai.

Your answer should detail your organizational strategies, use of tools, and techniques for prioritizing prospects based on needs and potential value. Mention how you ensure timely responses to maintain stakeholder engagement.

Discuss your passion for technology, your drive to create impactful customer experiences, and your enjoyment in solving complex problems. This will help showcase your alignment with Regal.ai's values.

In your answer, mention your research on Regal.ai’s unique selling propositions, customer-centric values, and innovative product features. Demonstrate a clear understanding of the company's vision and mission.

Share your professional aspirations and how the Manager, Solutions Engineer role at Regal.ai fits within that trajectory. Be sure to encompass your desire for growth and how you plan to contribute significantly to the company's success.