PM Guest Service Agent

As a PM Guest Service Agent at the Inn at Hastings Park, your main responsibilities include greeting and registering guests, checking them out, and ensuring that all guests receive outstanding service. You'll also assist guests with inquiries and maintain the front desk operations, making you an essential part of their experience at our upscale property.

For the PM Guest Service Agent role at the Inn at Hastings Park, you should ideally have a high school diploma and about a year of customer service experience. While hospitality experience is preferred, it's not strictly required as we are committed to providing training to the right candidates.

Working as a PM Guest Service Agent at the Inn at Hastings Park comes with a competitive hourly salary, a monthly profit-sharing distribution, and comprehensive benefits including medical, vision, and dental insurance. Additionally, you'll have access to a 401K plan and discounts at other Relais & Châteaux properties globally.

The PM Guest Service Agent role at the Inn at Hastings Park features a fixed full-time schedule with Mondays and Tuesdays off. This structure allows for a nice work-life balance while also ensuring that you can fully engage with the guests during your shifts.

New PM Guest Service Agents at the Inn at Hastings Park will receive comprehensive training that covers guest service standards, front desk operations, and the unique offerings of our property. Our management team is dedicated to helping you develop the skills necessary to excel in your role and deliver top-notch hospitality.

When dealing with difficult guests, it’s vital to remain calm and professional. Listen actively to their concerns, empathize with their situation, and offer feasible solutions. Always ensure to escalate any issues you cannot resolve to your supervisor.

In your answer, share a specific instance that highlights your dedication to customer service. Explain the situation, what steps you took to ensure the guest’s satisfaction, and the positive outcome that resulted from your actions.

Essential skills include excellent communication, strong problem-solving abilities, and a genuine passion for hospitality. Being able to multitask and handle various duties at the front desk while maintaining a positive attitude is crucial.

Prioritization involves identifying urgent tasks such as checking in guests while also planning for later duties like responding to emails. It’s important to remain flexible and adapt as guest needs change throughout the shift.

Share your passion for providing exceptional service and making guest experiences memorable. Highlight specific aspects of hospitality that inspire you, such as creating a warm atmosphere or addressing unique guest needs.

Maintain open lines of communication through regular briefings, use of a shared logs for shifts, and ensure everyone is aware of guest preferences or issues. Team coordination is key to providing seamless service.

Teamwork is vital in hospitality. As a PM Guest Service Agent, collaborating with your colleagues ensures that all guests receive consistent service and support that reflects the high standards of the Inn at Hastings Park.

You might mention the property’s unique combination of historic charm with modern luxury, the exceptional culinary experiences offered, and how the Inn’s personnel create personalized and memorable stays for every guest.

Responding to an unhappy guest requires active listening and empathy. First, inquire about their concerns, apologize for any inconvenience, and then offer to find a suitable solution, whether that’s a room change or other compensatory measure.

Express your enthusiasm for working in a renowned hotel, your admiration for its dedication to excellent service, and your eagerness to contribute to an environment that creates lasting memories for guests. Mention any personal connections or experiences with the Inn.