Manager, Prospective Student Advising

As the Manager of Prospective Student Advising at Relay Graduate School of Education, your primary responsibilities include guiding prospective students through the application process, maintaining engagement, monitoring enrollment pipelines, and conducting information sessions. You will also analyze conversion rates and collaborate with internal teams to enhance student recruitment efforts.

To qualify for the Manager of Prospective Student Advising role at Relay Graduate School of Education, you should have 3-5 years of experience in customer service, education, or teaching. Proficiency in technology, experience with CRM systems, and excellent communication skills are essential. An understanding of enrollment processes in higher education is a plus.

Essential skills for the Manager of Prospective Student Advising at Relay Graduate School of Education include effective communication, strong problem-solving abilities, organizational skills, and the capacity to manage multiple priorities. A commitment to fostering diversity, equity, and inclusion within recruitment and advising practices is crucial to the role.

In the role of Manager of Prospective Student Advising at Relay Graduate School of Education, you provide ongoing support to prospective students via various communication methods, assist them with admissions advising, and help clarify academic, financial, and certification options, ensuring a smooth transition into our programs.

Collaboration is key in the Manager of Prospective Student Advising position at Relay Graduate School of Education. You will work closely with other departments involved in the enrollment process, contribute feedback to marketing and technology teams, and participate in location-based meetings to achieve shared enrollment goals and improve the student experience.

In high-pressure situations, I prioritize active listening and empathy. I ensure that I fully understand the concerns of prospective students, provide timely solutions, and maintain open lines of communication to foster trust and transparency.

I have extensive experience using CRM systems to track interactions, manage applicant data, and analyze trends. By leveraging these systems, I can streamline communication with prospective students and offer personalized support based on their needs.

I focus on building strong relationships with prospective students by providing timely communication, addressing their inquiries promptly, and utilizing data analysis to continuously refine engagement strategies based on what works best.

I maintain engagement by utilizing various communication channels such as email, phone calls, and virtual meetings. Regular follow-ups, sharing timely updates, and providing valuable resources also help me keep students informed and motivated.

I promote an inclusive environment by ensuring that my communication is respectful and culturally aware. I also actively seek out diverse perspectives and create support systems for various student identities throughout the enrollment process.

Certainly! I once worked with a prospective student who had reservations about financial commitments. By patiently explaining the financial aid options and connecting them with current students who successfully navigated similar challenges, I was able to alleviate their concerns and support their application.

Data analysis and reporting are critical in my approach to admissions. They help me identify trends, track conversion rates, and pinpoint areas for improvement. This information guides my strategies and decisions in the prospective student advising process.

I stay updated by regularly attending webinars and workshops, joining professional organizations, and engaging with peers in the industry. Networking with others allows me to exchange ideas and gain insights on best practices.

Diversity, equity, and inclusion are essential in education because they foster a learning environment that respects and celebrates individual differences. This leads to improved educational outcomes for all students and promotes social justice in our communities.

I believe in open communication and collective brainstorming. By involving team members in decision-making processes, I inspire collaboration and ensure that everyone feels invested in the achievement of shared enrollment goals.