Lead Technical Writer

As a Lead Technical Writer at Reltio, your responsibilities will include documenting data-driven applications, creating user documentation and tutorials, collaborating with engineering and product management teams, producing high-quality online content, and gathering and implementing feedback to enhance the documentation process. You'll be key in ensuring that our content effectively supports customers throughout their lifecycle with our products.

To be a successful Lead Technical Writer at Reltio, you'll need at least 10 years of experience in documenting enterprise web-based applications, proficiency with DITA/XML tools, and excellent communication skills. A Bachelor’s or Master’s degree relevant to the functional area is preferred, along with a proven ability to produce high-quality, customer-focused documentation in a SaaS environment.

Essential skills for the Lead Technical Writer position at Reltio include strong written and oral communication, the ability to work with cross-functional teams, technical writing expertise, and experience with authoring tools like oXygen XML or XMetal. Familiarity with documentation projects, customer research, and an understanding of cloud computing and APIs can also enhance your application.

Reltio offers a comprehensive benefits package that includes health and wellness perks like group medical insurance, paid maternity and paternity leave, additional recharge weeks, home office setup assistance, and several other work-life balance initiatives. The company's commitment to its employees is evident in its flexible work arrangements and focus on a supportive organizational culture.

At Reltio, collaboration is key to the success of the Lead Technical Writer role. You'll work closely with diverse, distributed documentation teams as well as cross-functional partners in engineering and product management to share knowledge and align on editorial standards. Our values promote an atmosphere of openness and teamwork, making it easier to tackle challenges and drive impactful documentation initiatives.

When asked about your approach to organizing technical documentation, highlight your methodical process. Discuss outlining documentation based on user needs, conducting thorough research, and collaborating with cross-functional teams. Emphasize adaptability and the importance of refining content based on user feedback to ensure clarity and usability.

In interviews, you can discuss any hands-on experience you have with DITA/XML authoring tools like oXygen XML or XMetal. Be specific about projects you worked on, how you utilized these tools to create structured content, and how this experience enhanced the quality and consistency of your documentation.

To answer this question effectively, talk about techniques you implement to gather user feedback, conduct user research, and observe how customers interact with the product. Discuss the importance of continuous improvement and providing easily navigable, clear documentation tailored to your audience.

When faced with tight deadlines, it is essential to communicate effectively and prioritize tasks based on urgency and impact. Discuss your project management approach, how you maintain high quality under pressure, and the tools you use to track progress on multiple projects efficiently.

Share an example of a challenging project and the steps you took to overcome obstacles. Focus on how you collaborated with team members, gathered user input, and ultimately delivered high-quality documentation. Highlight the positive outcomes and what you learned from the experience.

Staying current with technologies is vital for technical writers. Mention attending workshops, following industry blogs, participating in webinars, and collaborating with technical teams to stay informed about the latest trends. Show your curiosity and eagerness to learn and adapt.

Collaboration is crucial, and here, you should discuss how working with cross-functional teams like engineering, product management, and UX design enhances the accuracy and usability of your documentation. Share examples illustrating successful collaboration that led to improved documentation outcomes.

Discuss key performance indicators (KPIs) you follow to assess documentation effectiveness, such as user satisfaction scores, support ticket resolution rates, and content usage analytics. Explain how you use data to identify improvement areas and enhance overall content quality.

Talk about strategies such as following a style guide, utilizing templates, and regular peer reviews. Emphasize the importance of iterative feedback and how you foster a culture of quality and consistency within your documentation team.

Share your experience in creating multimedia content. Discuss the tools used for video production and how they complement your written documents. Highlight instances where videos or tutorials improved user understanding or reduced support requests, demonstrating your capability to enhance documentation through diverse formats.