Carpentry Service Technician

As a Carpentry Service Technician at Esler Companies - Renewal by Andersen, you will be responsible for evaluating windows and doors that require service, understanding the correct installation processes, performing necessary repairs, and providing insight on potential installation issues. Customer interaction is a key component of the role, so you will also be expected to resolve service calls efficiently and fill out warranty paperwork in a timely manner.

To qualify for the Carpentry Service Technician position at Esler Companies, candidates must have a high school diploma or equivalent. Previous experience in a service technician or finish carpentry role is crucial. Additionally, being highly organized and demonstrating empathy towards customers will set you apart in this customer-focused position.

Carpentry Service Technicians at Esler Companies enjoy a comprehensive benefits package including medical, dental, and vision insurance, a teammate assistance plan, tuition reimbursement, a 401k with a generous match, paid time off, company-paid holidays, and even paid volunteer time! These benefits reflect our commitment to supporting our team members' well-being.

The performance bonus for Carpentry Service Technicians at Esler Companies is designed to reward your contributions on a monthly basis. By delivering exceptional service and meeting key performance indicators, you can earn additional compensation, enhancing your overall pay of $25 to $28 an hour, making your hard work truly valued.

The recruitment process for the Carpentry Service Technician position at Esler Companies involves several steps, including a background check, a physical assessment, and a drug screening. These steps ensure that we maintain a safe and healthy workplace while selecting the best candidates for our team.

When handling customer service issues as a Carpentry Service Technician, it’s crucial to listen attentively to the customer's concerns, evaluate the situation thoroughly, and provide solutions that are both effective and empathetic. Highlighting your communication skills and commitment to customer satisfaction will resonate well in your response.

In responding to this question, focus on a specific repair that challenged your skills. Consider discussing the problem, the steps you took to diagnose and solve it, and the positive outcome for the customer. Demonstrating your critical thinking and craftsmanship will showcase your suitability for the Carpentry Service Technician role.

To ensure quality of installation for windows and doors, I follow a systematic approach: I begin with a thorough evaluation of the installation area, adhere strictly to manufacturer guidelines, double-check measurements, and conduct a final assessment before completing the job. This ensures that every product not only looks good but functions flawlessly.

Staying organized amidst multiple service calls requires effective time management strategies. I utilize checklists and scheduling tools to prioritize tasks and set reminders for follow-ups. Being highly organized allows me to perform each service efficiently while ensuring no customer feels overlooked.

During service visits, I communicate important information by being transparent and using simple language. I find it helpful to walk customers through the assessment process, explain any repairs needed, and provide maintenance tips—ensuring they feel involved and informed about their home's needs.

In my previous roles, I regularly dealt with warranty paperwork and claims, ensuring quick submission and accuracy. I understand the importance of documenting issues clearly and maintaining respectful communication with customers throughout the process, helping to build trust and reliability.

If a customer is unhappy, I believe in addressing their concerns promptly and empathetically. Listening to their feedback, taking responsibility if warranted, and offering solutions to rectify the situation will help to rebuild trust and ensure satisfaction for our service.

Essential tools for a Carpentry Service Technician include standard carpentry tools like saws, drills, and hammers, as well as specialized tools for window and door installations, such as levels, measuring tapes, and sealant guns. Being equipped with the right tools ensures efficiency and quality in every job.

Certainly! The installation process for a double-hung window involves precise measurements, removing the old window, preparing the opening, checking for moisture, and then securing the new window while ensuring it’s level and aligned perfectly. Detail your steps to showcase your expertise in window installation.

My motivation comes from the satisfaction of solving problems for customers and improving their living spaces. The immediate impact of my work, combined with opportunities for continuous learning within the carpentry field, drives me to excel as a Carpentry Service Technician and contribute positively to my team.