Quality Engineer, Contractor

As a Quality Engineer at Replicant, you will be responsible for solving unique challenges within our AI customer service systems. Your main tasks include understanding conversational designs, creating effective acceptance criteria for our developers, manually reviewing customer interaction calls, and ensuring the high quality of our Thinking Machines™. You'll also engage in tracking and reporting on bugs using JIRA, work collaboratively with cross-functional teams, and may develop automated tests for some of our services.

To be successful as a Quality Engineer at Replicant, you need strong automation testing skills and effective communication abilities. A background in testing REST APIs is important, along with a willingness to learn new skills and frameworks as needed. Experience with tools like Selenium or Playwright for test automation will give you an edge. Additionally, having a team player mindset coupled with customer empathy is essential for collaborating with internal teams and external customers.

In your role as a Quality Engineer at Replicant, you’ll potentially work with tools such as JIRA for issue tracking, and may engage with test automation frameworks like Selenium, Playwright, or Jest. Additionally, familiarity with conversation automation tools like Botium would be beneficial. Your work will often revolve around REST APIs and manually reviewing customer interactions to identify areas for improvement.

Absolutely! Replicant embraces a fully remote working environment that respects different time zones. As a Quality Engineer contractor, you’ll have the flexibility to work from anywhere while being part of a collaborative, cross-functional agile team. This setup allows for a balanced work-life dynamic while contributing effectively to our innovative projects.

At Replicant, supporting our employees' professional growth is a top priority. We offer competitive salaries, healthcare benefits, and a flexible vacation policy. Employees are encouraged to continuously develop their skills and knowledge, and after 4.5 years, you'll have access to a unique 5-week sabbatical. This reflects our commitment to fostering an inclusive environment and valuing the contributions of every team member.

During the interview, highlight your familiarity with automation testing tools like Selenium or Playwright. Share specific projects where you used these tools to streamline testing processes, discuss how you identified problems, and describe the impact your work had on the overall quality of the product.

In fast-paced settings, I prioritize tasks based on the impact on customer experience and product stability. I continually assess bug severity and upcoming features, collaborating closely with developers and product managers to align priorities. Effective communication and adapting to change are key in ensuring timely delivery without compromising quality.

When manually reviewing calls, I often encounter challenges such as subjective interpretation of customer interactions and varying conversation styles. I manage this by developing clear guidelines and criteria for what denotes a successful interaction, ensuring consistent evaluations. Additionally, I find incorporating feedback from team members vital for continuous improvement.

I believe in constructive discussion based on data and shared objectives. If developers disagree with a quality assessment, I would present specific examples and metrics that led to my conclusion, listen to their perspectives, and collaboratively explore solutions. The goal is to ensure we remain aligned in providing the best outcomes for customers.

For effective REST API testing, I focus on creating comprehensive test cases that cover both positive and negative scenarios. Automation can significantly enhance efficiency, so I often use tools to facilitate this process. I also monitor performance metrics to identify any bottlenecks and ensure the API meets the necessary service level agreements.

Creating acceptance criteria begins with understanding user needs and desired outcomes. I collaborate with product managers to gather necessary information before drafting criteria that outline specific, measurable details. Reviewing these with the development team ensures clarity and shared understanding, ultimately guiding development toward successful deliverables.

Collaboration is crucial in my role as a Quality Engineer. Engaging with developers, product managers, and customers ensures that everyone is aligned on quality expectations. By fostering open communication and a team-oriented atmosphere, we can collectively elevate product standards and enhance user satisfaction, which is at the core of our mission at Replicant.

When encountering a significant bug late in the development cycle, I prioritize transparent communication with the team. I assess the bug's impact on users and discuss with developers the potential for a fix, weighing it against timelines and other priorities. If necessary, I help devise quick workarounds to mitigate immediate issues while ensuring a long-term fix is planned.

I'm drawn to Replicant because of its innovative approach to AI and customer service. The opportunity to work with passionate technologists in a fully remote setup while contributing to meaningful projects aligns perfectly with my professional aspirations. I value a company culture that prioritizes ownership, collaboration, and employee growth, which I see reflected at Replicant.

Certainly! In a previous role, I identified bottlenecks in our testing process where manual reviews were causing delays. I proposed and implemented a test automation framework that integrated well with our existing workflow. This reduced testing time significantly and improved bug detection rates, ultimately enhancing our release cycles. Sharing insights with my team played a key role in this success.