Part-Time Customer Service Representative - Elmwood

As a Part-Time Customer Service Representative at Restore Hyper Wellness, your primary responsibilities include greeting clients, providing exceptional service, conducting studio tours, and educating clients about the various health services we offer. You'll also assist in the onboarding of new clients and support the General Manager with daily operations. Additionally, meeting sales goals and ensuring a clean, safe studio environment are key parts of the role.

To qualify for the Part-Time Customer Service Representative position at Restore Hyper Wellness, you should have at least 1 year of customer service experience, with a preference for individuals who have sales experience. Strong communication skills, both written and verbal, along with teamwork abilities, are essential. A passion for health and wellness is a significant plus, as well as intermediate computer skills for managing client profiles in our POS system.

Excelling as a Part-Time Customer Service Representative at Restore Hyper Wellness comes down to delivering exceptional customer service, actively engaging with clients, and showcasing your enthusiasm for health and wellness. Meeting and exceeding sales indicators and being proactive in your duties are also important. Building positive relationships with clients and exhibiting strong teamwork will boost your performance and enhance the overall studio experience.

As a Part-Time Customer Service Representative at Restore Hyper Wellness, you can look forward to exciting benefits including free and discounted health services, monthly performance-based bonuses, and opportunities for career advancement. You'll also enjoy a supportive work environment and the possibility of transitioning into full-time roles, which come with additional comprehensive benefits such as medical, dental, and vision insurance.

The work schedule for the Part-Time Customer Service Representative at Restore Hyper Wellness typically consists of 2 to 4 days a week, totaling 15 to 20 hours of work. Weekend shifts may be included, allowing flexibility to accommodate your lifestyle while also providing vital support to our valued clients during peak times.

Handling a dissatisfied client requires empathy and active listening. Begin by acknowledging their concerns, ask questions to understand their issue fully, and reassure them that you're there to help. Provide them with solutions or escalate the issue to management if necessary, ensuring follow-up to confirm their satisfaction.

Expressing your genuine interest in health and wellness can set you apart. Share personal experiences or how wellness has impacted your life, mentioning Restore Hyper Wellness specifically. Emphasize your desire to help others achieve their wellness goals, as well as how this alignment with the company mission motivates you.

Discuss a specific instance where your sales strategy made a difference. Be detailed about the actions you took, how you motivated yourself or your team, and the measurable outcome. Relate it back to how you can bring similar tactics to achieve membership growth at Restore Hyper Wellness.

Conducting a studio tour should involve a warm greeting and engaging introduction. Walk them through each service area, explaining the benefits of each service offered at Restore Hyper Wellness. Showcase your enthusiasm and invite questions, ensuring potential clients feel welcomed and informed throughout the tour.

In a customer service role, teamwork is essential. Talk about your collaboration strategies, emphasizing open communication, shared responsibilities, and supporting your teammates. Mention how effective teamwork leads to a better client experience, which is particularly important in a fast-paced environment like Restore Hyper Wellness.

Effective prioritization is key in busy environments. Explain your method for evaluating tasks based on urgency and importance. Use specific examples from past experiences where you successfully managed multiple responsibilities while providing excellent customer service and achieving required outcomes.

To promote a new membership deal, start by gaining an intimate understanding of the offer and its benefits. Create a marketing plan that includes communication through calls, emails, and social media. Engage clients during their visits to articulate the value and encourage sign-ups, ensuring they're aware of the limited-time nature of the deal.

Educating a client about a health service should be tailored to their specific needs. Start by asking what they already know and addressing any misconceptions. Utilize engaging, clear language to explain the benefits, precautions, and at-home care related to the service, ensuring they feel confident in making informed decisions.

The most important quality for a customer service representative is empathy. Demonstrating genuine care for clients' concerns fosters trust and enhances the overall customer experience. Combine this with excellent communication skills and product knowledge to provide personalized, effective service at Restore Hyper Wellness.

Staying informed is crucial in the rapidly evolving wellness industry. Discuss your strategies, such as following reputable health blogs, subscribing to newsletters, attending industry workshops, or participating in relevant training. Emphasize how this knowledge enables you to provide accurate information to clients at Restore Hyper Wellness.