Full-Time Lead Customer Service Representative - Peachtree City

As a Full-Time Lead Customer Service Representative at Restore Hyper Wellness, you will be responsible for welcoming clients, conducting studio tours, and providing an exceptional service experience. You’ll educate clients on our innovative services, promote memberships, and support the studio's day-to-day operations. Your role includes onboarding new clients, managing appointment scheduling, and assisting with marketing events, ensuring every visitor feels valued and informed.

To apply for the Full-Time Lead Customer Service Representative position at Restore Hyper Wellness, you should have at least 1 year of experience in customer service, preferably in a sales environment. Strong communication skills, both verbal and written, are essential, along with a teamwork mentality and intermediate computer proficiency. A passion for health and wellness will set you apart!

As a Full-Time Lead Customer Service Representative at Restore Hyper Wellness, you can expect to earn between $18 and $20 per hour, in addition to potential monthly performance-based bonuses. This competitive pay structure reflects our commitment to valuing the contributions of our team members and promotes a motivating work environment.

Restore Hyper Wellness offers an attractive benefits package for the Full-Time Lead Customer Service Representative role, which includes medical, dental, and vision insurance within the first 30 days of employment, paid time off, and a 401k retirement plan with employee matching. Additionally, you can enjoy free and discounted wellness services, a monthly bonus potential, and opportunities for career advancement.

Working as a Full-Time Lead Customer Service Representative at Restore Hyper Wellness, you can expect a vibrant and supportive work environment that promotes health and wellness. The atmosphere is positive and energetic, allowing you to connect with team members passionate about helping clients achieve their wellness goals. Your engagement and contributions will be valued, making it a fulfilling workplace.

When faced with difficult customers, it’s essential to remain calm and listen actively. Empathy goes a long way—understand their concerns and reassure them that you're there to help. Use your knowledge of Restore Hyper Wellness's services to provide solutions and always follow up to ensure their satisfaction.

Working in a wellness-focused environment motivates me because I believe in the power of helping others achieve their health goals. Seeing clients thrive and know I've contributed to their wellness journey is incredibly rewarding. At Restore Hyper Wellness, I can combine my passion for health with my customer service skills.

Certainly! In my previous position, I identified a trend where clients were interested in bundled services. I proposed a promotional bundle which led to a 20% increase in sales over a quarter. My proactive approach to understanding client needs and creating tailored solutions directly contributed to our success.

A successful Lead Customer Service Representative embodies strong communication skills, empathy, and product knowledge. They should be enthusiastic about health and wellness, have a positive outlook, and be adept at problem-solving. Additionally, the ability to work well in a team and foster relationships with clients is crucial.

I would contribute to the team culture at Restore Hyper Wellness by promoting positivity and collaboration. I enjoy sharing success stories with colleagues to motivate each other and create a strong team bond. Additionally, I would actively engage in team discussions, offer support, and bring a sense of fun to our workplace.

If a client remains dissatisfied, my first step would be to calmly ask them for more details about their experience. Taking their feedback seriously is vital. I would seek a solution that aligns with their expectations, which could involve discussing options with a manager. It’s crucial to follow up after to ensure their concerns were addressed satisfactorily.

To stay informed about trends in health and wellness, I regularly read industry publications, participate in webinars, and follow reputable health blogs. Networking with professionals in the wellness field also helps me stay up-to-date and allows me to provide informed recommendations to clients at Restore Hyper Wellness.

I prioritize tasks by assessing urgency and impact. I start each day by reviewing the schedule and identifying critical tasks, such as client appointments and studio tours. Using lists to organize tasks helps me stay on track, and I remain flexible to accommodate unexpected needs from clients or the team.

To improve customer retention, I would implement strategies such as personalized follow-ups with clients after their visits to ask for feedback and suggest relevant services. Organizing client appreciation events and offering loyalty rewards can enhance their experience with us, making them feel valued and encouraging repeat visits to Restore Hyper Wellness.

I would start by listening to the client’s health goals to understand their needs. Then, I would explain our services clearly, highlighting the benefits and how they align with their goals. Utilizing visual aids and brochures can enhance understanding, and I would encourage them to ask questions for clarity, ensuring they feel comfortable and informed.