Customer Experience Specialist
Description
Description: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist in our call center. As a Customer Experience Specialist, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and needs. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.
Requirements
Responsibilities:
- Answer incoming customer calls promptly and professionally
- Provide accurate information and assistance to customers regarding products, services, and billing
- Analyze customer inquiries and determine the appropriate resolution or escalation
- Make cold outbound calls to explore new business opportunities
- Make outbound calls to existing and prior customers when necessary.
- Maintain customer records and update information as necessary
- Use phone etiquette to ensure positive interactions with customers
- Collaborate with other team members to resolve complex customer issues
Qualifications:
- Strong communication skills, both verbal and written.
- Excellent phone etiquette and active listening skills.
- Previous experience in customer service or outbound calling.
- Ability to analyze customer needs and provide appropriate solutions.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Proficient in using computer systems and software applications.
- Experience with data entry and managing customer records in CRM systems.
- Ability to stay motivated and focused when making outbound calls for rehashing estimates or offers.
Benefits:
- Health insurance
- 401k
- Unpaid time off
- Paid time off
- Retirement plan
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 5 pounds at times.
Job Type: Full-time Pay: $27,500.00 - $32,500.00 per year Shift:
- 8-hour shift
- Day shift
- Monday- Friday 8am-5pm with rotating Saturdays. (Subject to change with or without notice)
Ability to Relocate:
- Odenville, AL 35120: Relocate before starting work (Required)
Average salary estimate
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