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Facilities and Office Manager

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

We are looking for an Office and Facilities Manager to join our Global Workplace Operations team. We are committed to providing a positive and productive work environment for our employees. In this role, you will handle all office and facilities management, workplace planning and utilization, security, vendor management and budget oversight. The ideal candidate will have a strong background in office management and facilities management, ensuring the smooth operation of our office spaces and contributing to the overall success of our organization.

What You'll Be Doing

  • Oversee office operations, maintenance and office look and feel ensuring a smooth and efficient workflow
  • Schedule meeting rooms for employees and clients as needed
  • Conduct daily floor walkthroughs, ensuring office space is up to standards
  • Assist with space planning and utilization, ensuring efficient use of office space and resources and performing space audits
  • Experience managing vendors, tenants, landlord relationships, and agencies
  • Coordinate with external vendors and service providers to ensure timely and effective delivery of facility-related services
  • Own food and beverage delivery services
  • Manage office relocations, renovations, and other improvements
  • Main point of contact for subtenants, handling landlord relationships, and agencies
  • Obtain competitive bids for services, ensuring cost-effectiveness
  • Solve problems quickly and efficiently for general office inquiries
  • Assist in the development and management of the office budget, monitoring expenses and identifying opportunities for cost savings
  • Provide regular financial reports and updates to management
  • Internal office communication

Qualifications

  • Minimum of 3-5+ years of experience in related positions preferably in a tech start-up environment
  • Able to work 5 days/week in our office in Flatiron
  • You have a successful track record of supporting office management, security, and building compliance measures
  • Proficient knowledge of building systems 
  • The ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
  • Familiarity in lease operations language and execution
  • Proficiency in relevant software, such as facility management systems and Google Suite
  • Ability to work independently and collaboratively in a fast-paced environment

The base salary range for this position is $90,000-$100,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process. 

Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply at www.riskified.com to learn more about what we have to offer. 

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

Some of our NYC Benefits & Perks:

  • Fully-covered medical, dental, and vision insurance from your first day
  • Equity for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
  • Yoga, pilates, soccer league, wellness classes 
  • Wide-ranging opportunities to volunteer and make an impact in local communities 
  • Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns 
  • Awesome Riskified gifts and swag! 

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

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CEO of Riskified
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Average salary estimate

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What You Should Know About Facilities and Office Manager, Riskified

At Riskified, we're on an exciting journey, and we want you to join us as our Facilities and Office Manager! Situated in vibrant New York City, this role is all about keeping our workspace efficient, welcoming, and organized. You will be a vital part of our Global Workplace Operations team, ensuring our office runs smoothly while contributing to a positive and productive work environment for our diverse team of professionals. In this role, you’ll oversee daily office operations, manage vendors and suppliers, conduct space planning, and ensure that all areas of the office look their best. Your keen eye for detail and knack for problem-solving will help create an inspiring workplace that aligns with our culture of collaboration and innovation. You will coordinate food and beverage services, supervise office maintenance, and even be the go-to person for subtenants. If you're tech-savvy with a track record in office management, and you're looking to make a real impact at a company that's revolutionizing ecommerce risk, then this opportunity at Riskified is just for you! With abundant opportunities for growth and a vibrant team to collaborate with, you'll find that your work here goes beyond just a job—it's a chance to be a part of something meaningful.

Frequently Asked Questions (FAQs) for Facilities and Office Manager Role at Riskified
What are the main responsibilities of a Facilities and Office Manager at Riskified?

As a Facilities and Office Manager at Riskified, you'll be responsible for overseeing office operations while managing maintenance, security, and vendor relationships. Your role will include ensuring a smooth workflow by scheduling meeting rooms, conducting daily walkthroughs, managing budget oversight, and improving space utilization. You’ll engage with various stakeholders to deliver excellent facility-related services while being the point of contact for subtenants and overseeing food and beverage services.

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What qualifications are needed for the Facilities and Office Manager position at Riskified?

To be a successful Facilities and Office Manager at Riskified, candidates should have 3-5+ years of experience in office or facilities management, preferably within a tech startup. Familiarity with building systems, lease operations, and facility management software is also preferred. Additionally, the ability to adapt to a fast-paced, high-growth environment and strong communication skills are vital for this role.

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What benefits can I expect as a Facilities and Office Manager at Riskified?

Riskified offers an attractive benefits package for its Facilities and Office Manager, which includes fully-covered medical, dental, and vision insurance starting from day one, opportunities for equity acquisition, 401(k) matching, and various wellness programs. Employees enjoy catered lunches, a fully-stocked kitchen, and a workplace that encourages personal growth and community involvement.

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What is the work culture like at Riskified for a Facilities and Office Manager?

At Riskified, the work culture is collaborative and innovative, creating an exciting environment for Facilities and Office Managers. The company values teamwork and encourages employees to express their creativity while optimizing workspaces. Team members are supported with professional development opportunities and a focus on community involvement, making it a fulfilling place to work.

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How does Riskified support the professional development of its Facilities and Office Manager?

Riskified is committed to the professional development of all its employees, including the Facilities and Office Manager, by providing global onboarding, skills-based courses, and access to training platforms such as Udemy. The company offers regular lunch & learns and encourages participation in team events that foster growth and collaboration.

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Common Interview Questions for Facilities and Office Manager
How would you handle a vendor dispute in your role as Facilities and Office Manager?

To handle a vendor dispute effectively, I would approach the situation calmly and with an open mind. I would first assess the issue at hand by gathering all relevant information and communicate directly with the vendor to clarify misunderstandings. It's important to remain professional and focus on finding a mutually agreeable solution that keeps the office operations running smoothly.

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Can you describe your experience with space planning and office layout management?

In my previous roles, I've successfully managed space planning by conducting audits to determine how space is utilized and making recommendations for improvements. I have utilized software to visualize different layouts and organized meetings with team members to gather input, ensuring that the office meets the needs of all employees while maximizing efficiency.

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What steps would you take to ensure a safe work environment as Facilities and Office Manager?

Ensuring a safe work environment begins with conducting regular safety inspections and staying updated on health and safety regulations. I would implement safety protocols, provide training to staff, and maintain an open line of communication about safety concerns. Regularly reviewing and improving practices based on incident reports also enhances safety measures in the workplace.

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How do you prioritize multiple tasks as a Facilities and Office Manager?

I prioritize tasks by assessing their urgency and impact on office operations. I use tools like to-do lists and project management software to keep track of responsibilities. Regularly communicating with team members ensures alignment on priorities, and I remain flexible to accommodate urgent issues as they arise while still moving forward on longer-term projects.

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Describe a time you improved the efficiency of office operations.

In one of my previous positions, I noticed inefficiencies in our meeting room scheduling system that led to double bookings. I proposed and implemented a centralized digital booking system accessible to all employees. This change improved utilization rates, reduced scheduling conflicts, and greatly enhanced overall office efficiency.

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What role does communication play in your management approach?

Communication is key in facilities management, as it builds trust and creates a cohesive work environment. I emphasize transparency by regularly sharing updates and keeping lines of communication open with all stakeholders. This approach allows me to effectively address concerns and collaborate on solutions, fostering a positive and productive workplace.

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How do you manage building compliance and safety standards?

I stay informed on all relevant building codes and safety regulations by maintaining certifications and attending training sessions. Regular audits and working closely with safety committees ensure compliance. I prioritize ongoing education for myself and the team, which helps keep everyone aware of best practices and changes in compliance requirements.

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What would you do if you discovered a maintenance issue in the office?

Upon discovering a maintenance issue, my first action would be to assess the situation to determine its urgency and impact on operations. I would then contact the relevant vendor or maintenance team to report the issue and follow up to ensure it is resolved promptly, while keeping the team informed about the timeline for repairs.

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Can you explain how you track and manage office budgets?

Tracking and managing office budgets involves setting clear financial goals, monitoring expenses regularly, and using budgeting software to stay organized. I review financial reports monthly to ensure alignment with our goals, and I proactively identify cost-saving opportunities. If needed, I adjust budgets to accommodate unforeseen expenses without sacrificing service quality.

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How do you approach vendor management and selection?

I approach vendor management by first evaluating our needs and then conducting thorough research to identify suitable vendors. I solicit competitive bids and assess factors such as reliability, quality of service, and past performance. Building strong relationships with vendors is key, as it enables effective collaboration and swift resolution of any issues.

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Ecommerce has transformative powers, and we believe everyone should be able to take part. But outdated solutions and overwhelmed systems create uncertainty and risk. We empower businesses to realize the full potential of eCommerce by making it sa...

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DATE POSTED
April 11, 2025

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