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DENVER, CO - STATION MANAGER

Why roadsurfer? 
As the leading RV rental and camping expert in Europe with over 70 stations across Europe and North America. Road trips and outdoor adventures are our passion – we not only offer the latest camper vans and RV models, but we also provide tips and tricks for an amazing vacation. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. With us, you benefit from unlimited mileage, camper vans in mint condition, and a free second driver. Our ultimate goal is happy roadsurfers! 

  • TEAM SPIRIT & TEAM EVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as barbecues or just an after-work get together at your station

  • CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself

  • DISCOUNTS: Use our Corporate Benefits Platform and Family & Friends Discounts

  • PTO: Enjoy up to 20 days of Paid Time Off per year to recharge

  • PAID TRAINING: Grow with us through paid training. Enhance your skills, tackle new challenges, and advance your career

  • QSHERA INSURANCE PLAN

 
The role – your passion

Your responsibilities include but are not limited to:

  • Your roadsurfer Station - Location Management: You will autonomously lead and establish the operations of the station, collaborating closely with headquarters to manage day-to-day activities on-site.

  • Process Optimization: You will effectively implement existing standards and processes while contributing your own ideas (coordinating vehicle returns, handovers, and preparation).

  • Collaboration with roadsurfer Stations: You will maintain constant communication with all international teams to ensure ongoing optimization.

  • Team Leadership: As a Team Leader, you will motivate and guide your team on-site. This includes onboarding, effective task planning, and quality control.

  • Recruiting: You will be responsible for building your team and sourcing suitable talents for your station.

  • Fleet Management: You will consistently oversee the local vehicle fleet for rental and sales: documentation, maintenance, cleanliness, and coordination with local service partners.

  • Customer Service: You advise customers on our products, myroadsurfer, abo, spots, and rent, and send them out as happy roadsurfers on the roads of the USA.  

 

What you need to surf the wave with us

  • High school diploma required; a bachelor's degree in business administration or similar is desired.

  •  At least 1-2 years of relevant work experience, preferably in areas such as car rental, tourism, hospitality or similar - career changers are welcome.

  • Intermediate to Advanced knowledge of OSHA, Microsoft Office and wage & hour labor laws.

  • Experience in leading and building high performance teams.

  • Strong customer service orientation with effective communication skills. 

  • Resilient problem-solving abilities and highly organized.

  • Availability to work onsite with open availability.

  • Must hold a Class C driver's license, with clear motor vehicle history.

  • Due to insurance requirements, must be 21 years of age or older.

What We Offer:

• Competitive salary and Healthcare Reimbursement- (full time employees only).

• Opportunity to work in a dynamic and growing company.

• A collaborative and supportive work environment.

• Opportunities for career advancement within the organization.

• Annual Camper Rental Allowance

• 401k with 1% matching

• Telehealth & Teletherapy through Doctegrity

• Up to 20 days of PTO accrued as you work

• 48 hours of sick leave annually.

Work conditions:
While performing the duties of this job, the employee is regularly required to stand, climb, stoop, kneel, walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must regularly lift and/or move up to 30 pounds; and occasionally lift and/or move up to 40 pounds.

Job Title: Station Manager 

Status: Full Time- Non Exempt

Salary Range: $23.00-$28.00 per hour

Roadsurfer is an equal opportunity employer committed to a diverse and inclusive workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity or expression, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. As part of our hiring process, all candidates will be required to undergo a pre-employment background check. These checks may include, but are not limited to, criminal history, employment verification and driving record review.

Employment Eligibility Verification (E-Verify)

In compliance with federal law, all new employees will be required to complete Form I-9 and participate in E-Verify to verify their eligibility to work in the United States. E-Verify a federal program that electronically confirms the employment eligibility of all new hires. Roadsurfer is not able to offer sponsorship for this position. 

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at team@roadsurfer.com, and we will get back to you as soon as possible.

 

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. We’re looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?

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CEO of roadsurfer
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Markus Dickhardt
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Average salary estimate

$53040 / YEARLY (est.)
min
max
$47840K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About DENVER, CO - STATION MANAGER, roadsurfer

If you're ready to take the wheel of your career, Roadsurfer is looking for a dynamic Station Manager to lead our Denver location! As the premier RV rental and camping expert across Europe and North America, our mission is all about unleashing unforgettable road trips and outdoor adventures. In this role, you'll oversee station operations, ensuring everything runs smoothly from vehicle returns to customer service. Your leadership skills will shine as you guide a motivated team, optimize processes, and keep communication flowing between all our international stations. With your strong background in the car rental, tourism, or hospitality sectors, you’ll bring valuable expertise in building high-performing teams. We're all about creating a friendly workplace, so you'll also enjoy regular team events and have access to an annual camper budget to fuel your own adventures. At Roadsurfer, we believe that happy employees create happy customers, so we're committed to your growth through paid training and a supportive environment. Expect up to 20 days of Paid Time Off, healthcare reimbursement, and a collaborative team culture that values your contributions. Ready to surf the wave of opportunity with us? Join the Roadsurfer family where your passion and leadership can help shape the future of outdoor travel!

Frequently Asked Questions (FAQs) for DENVER, CO - STATION MANAGER Role at roadsurfer
What are the main responsibilities of the Station Manager at Roadsurfer in Denver?

The Station Manager at Roadsurfer in Denver is responsible for leading the operations of the station, which includes managing day-to-day activities, optimizing processes, and overseeing fleet management. They also play a crucial role in team leadership by motivating staff, onboarding new team members, and ensuring high-quality customer service.

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What qualifications are required for the Station Manager position at Roadsurfer?

To qualify for the Station Manager role at Roadsurfer, candidates need a high school diploma, with a bachelor's degree in business administration preferred. Additionally, relevant experience in car rental, tourism, or hospitality is desired, along with knowledge of labor laws and Microsoft Office. Strong leadership and customer service skills are essential.

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How does Roadsurfer support the career development of a Station Manager?

Roadsurfer supports career development for Station Managers through paid training opportunities that enhance skills and offer growth insights. This includes exposure to different operational aspects and the chance to take on new challenges while contributing to their team's success.

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What are the work conditions for the Station Manager role at Roadsurfer?

The work conditions for the Station Manager at Roadsurfer involve regular standing, walking, and lifting up to 30 pounds frequently and 40 pounds occasionally. The role is primarily onsite and requires open availability to accommodate the needs of the station.

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What benefits does Roadsurfer offer to Station Managers in Denver?

Roadsurfer offers a competitive salary alongside benefits like healthcare reimbursement, annual camper rental allowance, 401k matching, and generous Paid Time Off. Additionally, employees enjoy a collaborative work environment and discounts through the Corporate Benefits Platform.

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Common Interview Questions for DENVER, CO - STATION MANAGER
Can you describe your leadership style and how you would manage your team as a Station Manager at Roadsurfer?

In your response, highlight your collaborative and motivational approach, emphasizing your ability to build relationships with team members while fostering a productive and enjoyable workplace. Provide examples of how you’ve successfully led teams in the past.

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What strategies would you implement to improve customer service at the Roadsurfer station?

Focus on creating a customer-centric culture by discussing the importance of training staff, developing feedback systems, and ensuring open communication with customers. Highlight any relevant experiences you have in enhancing customer satisfaction.

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How would you handle a situation where a team member is not performing well?

Emphasize the importance of communication and constructive feedback. Discuss your approach to identifying challenges the team member may be facing and how you would work with them to improve their performance, while fostering a supportive environment.

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What experience do you have with fleet management?

Outline your previous roles related to fleet management, detailing your responsibilities in documenting, maintaining, and ensuring the cleanliness of vehicles. Highlight any systems or processes you implemented to streamline operations.

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How do you prioritize multiple tasks in a fast-paced environment?

Discuss how you assess urgency and importance when faced with numerous tasks, giving examples of prioritization strategies you’ve used in past positions. Highlight your organizational skills and ability to remain calm under pressure.

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What motivates you as a Station Manager and how does that align with Roadsurfer's mission?

Share personal motivations and connections to Roadsurfer's focus on adventure and customer satisfaction. Discuss how your passion for outdoor travel can inspire your team and enhance the customer experience.

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Describe a successful project you managed and what made it successful.

Provide a specific example of a project where your leadership and project management skills led to a successful outcome. Discuss the objectives, your role, and the results achieved.

Join Rise to see the full answer
What do you know about Roadsurfer's operations and services?

Demonstrate your knowledge of Roadsurfer as a leading RV rental company. Share insights on their services, special offerings like unlimited mileage, and their commitment to customer satisfaction.

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How would you maintain effective communication with international teams at Roadsurfer?

Discuss the importance of regular updates, collaborative tools, and an open-door policy to encourage communication. Highlight any specific tools you’ve used successfully for team collaboration.

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What are your long-term career goals, and how do they fit with Roadsurfer's growth?

Share your career aspirations and how they align with Roadsurfer’s vision for growth and expansion. Discuss your desire to contribute positively to the company while developing professionally.

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Full-time, on-site
DATE POSTED
December 6, 2024

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