(Junior) Customer Success Manager (m/f/d) ITALY

As a Junior Customer Success Manager (m/f/d) at roadsurfer, your primary responsibilities include serving as the first point of contact for customers, providing personalized assistance on product offerings, and managing bookings. You'll also handle first-level support for issues such as damage claims and collaborate with various teams to enhance service quality.

While prior experience in customer service is beneficial, roadsurfer welcomes career changers as well. Key qualifications include proficiency in Italian and English, strong communication skills, and the ability to handle complaints effectively. Familiarity with Zendesk or similar support systems is a great plus.

The work culture at roadsurfer is vibrant and supportive, with a strong emphasis on team spirit and collaboration. Employees enjoy flexible work arrangements, regular team events, and an atmosphere where fun and productivity go hand in hand. You’ll also find a beautiful office space where dogs are welcomed!

At roadsurfer, we are committed to your growth with an individual Growth Plan and access to our Inhouse Academy. This ensures that you have the resources necessary for both personal and professional development, setting you up for long-term success in the Junior Customer Success Manager role.

The salary for a Junior Customer Success Manager (m/f/d) at roadsurfer ranges between €2,000 and €2,400 per month, depending on your experience. This competitive compensation reflects our commitment to attracting talented individuals who help shape the future of outdoor travel.

To handle a difficult customer complaint effectively, I would listen actively to the customer's concerns, empathize with their situation, and assure them that I am there to help. Then, I would clearly communicate the steps I can take to resolve their issue, ensuring they feel valued and understood throughout the process.

In my previous roles, I worked in customer service where I honed my skills in addressing customer needs and resolving issues promptly. My background equipped me with the ability to manage diverse client interactions, ensuring satisfaction and loyalty, which I believe is crucial for the Junior Customer Success Manager role at roadsurfer.

roadsurfer is Europe's largest campervan rental company, offering not just rentals but also subscriptions and unique camping spots through our platform. I appreciate your commitment to sustainability and innovation in outdoor travel, and I am particularly drawn to the #happyroadsurfing lifestyle that you promote.

Effective collaboration requires open communication and mutual respect. I would make it a priority to establish clear channels of communication with teams such as product development and sales, ensuring everyone is aligned and that best practices are shared to enhance customer experiences.

Absolutely! In my previous role, I managed a situation where a customer needed to change their booking due to personal reasons. I promptly acknowledged their request, checked availability, and communicated any changes clearly, which not only resolved their concern but also reinforced their trust in our service.

To keep customers engaged, I would utilize personalized communication, ensuring they are informed about new products, special promotions, or changes that may benefit them. I’d also suggest utilizing follow-up surveys to gather feedback and improve their overall experience with roadsurfer.

During busy periods, I prioritize by assessing the urgency and impact of each task. Using tools to manage my workload, I focus on the most critical tasks first while ensuring that longer-term projects are not neglected, thereby maintaining a balance between immediate responses and ongoing duties.

I am excited about the opportunity to work as a Junior Customer Success Manager at roadsurfer because I have a passion for camping and travel. I admire the company’s mission to enhance outdoor experiences and I believe my skills in customer engagement can contribute positively to the team's goals.

Building rapport involves being approachable, listening actively, and displaying genuine interest in the customer's needs. By remembering personal details and following up on previous conversations, I can create a personalized experience that fosters trust and a positive relationship.

I am quite comfortable using technical support platforms such as Zendesk. My experience includes managing customer inquiries and tracking support tickets effectively. I understand the importance of utilizing these platforms to streamline communication and enhance customer satisfaction.