Rental Agent/Station Specialist (Part Time, LA)

As a Rental Agent/Station Specialist at roadsurfer, your key responsibilities include cleaning and preparing campers for customer rentals, explaining camper features during handovers, managing payment processes, and supporting station team operations. Your focus will be on delivering exceptional customer service to ensure every roadsurfer leaves with a smile!

To be a successful Rental Agent/Station Specialist at roadsurfer, you must be at least 21 years old, hold a valid California driver’s license, and have experience in customer service. You should also be reliable, hands-on, and willing to contribute to a dynamic team environment.

The pay range for the part-time Rental Agent/Station Specialist position at roadsurfer is between $21 to $25.50 per hour. This competitive rate reflects the importance of the role in contributing to our customers' positive experiences.

Yes, weekend availability is mandatory for the Rental Agent/Station Specialist role at roadsurfer. The station operates from Monday to Sunday, 9 am to 6 pm, and being flexible with hours, especially on weekends, is essential.

The work environment for a Rental Agent/Station Specialist at roadsurfer is lively and primarily outdoors. You'll be part of a team that enjoys a fun and friendly atmosphere, participating in team-building activities, and embracing the exciting lifestyle of campervan adventures!

Outstanding customer service as a Rental Agent/Station Specialist means being attentive, responsive, and putting the customer's needs first. It’s about building rapport, ensuring they have all necessary information about their camper, and making the handover process delightful.

Handling a difficult customer at roadsurfer requires patience and empathy. Listen to their concerns without interruption, acknowledge their feelings, and offer solutions. If needed, seek assistance from a supervisor to ensure a satisfactory resolution.

In the past, I provided excellent service by anticipating a customer's questions and providing information proactively. By checking in regularly and following up after their experience, I made sure they felt valued and satisfied with the service they received.

To ensure campers are in top condition before rentals, I would develop a detailed checklist for cleaning and maintenance, train team members on its execution, and implement regular inspections to catch any issues early, ensuring a quality experience for customers.

Prioritizing tasks requires assessing urgency and importance. I would first ensure that campers are cleaned and ready for rental, then manage customer queries and payments, and finally assist teammates with any outstanding tasks. Effective communication ensures smooth operations.

I’m passionate about travel and the outdoor lifestyle, so working with roadsurfer excites me. I love the idea of helping others create their adventures while being part of a dynamic, enthusiastic team that celebrates the joys of campervanning.

Creating a welcoming environment includes greeting customers with a smile, ensuring their campers are clean and ready, and taking time to walk them through camper features. I’d also ask about their travel plans to personalize the experience and make it memorable.

I believe the most critical skill for a Rental Agent/Station Specialist is effective communication. It's crucial for explaining camper features clearly, addressing customer concerns, and ensuring a smooth handover process to enhance the overall customer experience.

If a camper returned with damage, I would document the condition accurately, communicate with the customer regarding any issues, and follow company policies for assessment and repair. Ensuring transparency helps maintain trust and provides a resolution path.

To maintain a positive attitude during busy periods, I focus on the excitement and joy that customers bring when starting their adventures. Staying organized and communicating with teammates helps manage the workload, allowing us to support each other effectively.