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Part-Time Retail Ambassador - Fifth Avenue - job 1 of 2

Retail Ambassador - Part-Time

New York City, NY - Fifth Avenue

At Rothy’s, we know there’s a better way to do business, and it starts by putting the planet and its people first. More than 200 million single-use plastic bottles and 715,000 pounds of ocean-bound marine plastic have been transformed into our signature thread, creating wardrobe staples that look just as good as they feel. 

Striving for zero waste, we combine 3D knitting technology and handcrafted assembly to create machine washable styles that don’t compromise on comfort. From classic shoes to carry-everywhere bags, we create essentials for wherever you go.

At Rothy’s, building a sustainable future is at the heart of everything we do. We pride ourselves on fostering an inclusive environment at our HQ, retail stores and wholly-owned factory, and are growing our community every day. 

About the Team:

Our phenomenal Retail team interacts with our customers in a super special way. Shopping at Rothy’s IRL is not your ordinary retail experience, so naturally, our staff is extraordinary too. Members of this team are experts in the fit, wear, and sizing of our shoes. They have deep knowledge of every style and out-of-this-world customer service skills. Our customers love shopping in stores due to the exceptional experiences they have with our Retail team.

Looking for an opportunity to thrive at a thoughtful, sustainable start-up?  We’re looking for a Retail Ambassador to live and breathe Rothy’s culture and act as a proud brand ambassador in each and every customer touch point. We’re looking for someone with a sharp eye for detail and the ability to bring our brand to life in a physical space. Come help us share the beauty and comfort of our shoes and lifestyle with our Garden State Plaza store.

If you’re eager to take on an array of responsibilities at a dynamic, fast-growing company, you just might be the perfect fit.

What you’ll do: 

  • Provide an unparalleled customer experience for every Rothy’s customer

  • Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online

  • Support Retail Manager and Assistant Manager in all operational duties

  • Develop and maintain expert-level understanding of our products and processes including our tools and systems

  • Elevate customer feedback and identify and escalate opportunities for improvement

  • Create loyalty by connecting customers with our brand and our community 

You have: 

  • 2+ years retail or hospitality-oriented experience

  • Excellent people skills—you are approachable, engaging and friendly

  • Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space

  • Ability to foster connections with our customers both in our store and within our community

  • Actively contribute towards meeting and exceeding the team’s sales goals

  • Availability on weekdays, ideally 2-3 days between Monday and Thursday

  • Availability to work weekends, evenings and holidays, minimum 16 hours a week and will help to ensure the store maintains established Hours of Operation to meet customer expectations

  • Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

You are: 

  • Passionate about our brand story and product

  • Unflappable. Has the ability to quickly problem solve for all potential customers

  • Self-motivated with a desire to go above and beyond to establish Rothy’s as a leader in customer experience

Our benefits:

  • Wellness and Commuter Programs

  • PTO and Wellbeing Time

  • Employee Discount Program

Pay Range

$18.00 - $19.00 per hour

Base pay is one part of the total rewards package that is provided to compensate and recognize employees for their work.  This role may be eligible for additional discretionary bonuses/incentives, as well as a comprehensive benefits package.

Base pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

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Average salary estimate

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$37440K
$39520K

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What You Should Know About Part-Time Retail Ambassador - Fifth Avenue, Rothy’s

Are you ready to step into the world of sustainable fashion? At Rothy’s, we're on the lookout for a passionate Part-Time Retail Ambassador to join our Fifth Avenue team in New York City! Here at Rothy’s, we take pride in turning single-use plastic into stylish, comfortable products like shoes and bags, all while eliminating waste. As a Retail Ambassador, you'll be the friendly face of our brand, interacting with customers and creating unforgettable shopping experiences. We're not your typical retail stop; our team is dedicated and knowledgeable, ensuring that every interaction shines with the essence of Rothy’s. You'll provide top-notch customer service, assisting shoppers both in-store and online, while sharing the story behind our innovative products. With 2+ years in retail or hospitality, your excellent people skills will help build lasting relationships with our community. You'll be actively involved in supporting daily operations, understanding our product range, and connecting with customers. If you're available to work flexible hours, including weekends and holidays, and are excited about promoting a brand committed to sustainability, we want to hear from you! Join Rothy’s as we continue to redefine retail with a goal of making every customer feel valued and at home in our store.

Frequently Asked Questions (FAQs) for Part-Time Retail Ambassador - Fifth Avenue Role at Rothy’s
What are the responsibilities of a Part-Time Retail Ambassador at Rothy’s?

As a Part-Time Retail Ambassador at Rothy’s, your primary responsibilities include providing exceptional customer experiences across various channels, assisting customers in-store and online, and supporting the Retail Manager in daily operational tasks. You'll also develop a deep understanding of our product offerings, ensuring that every customer leaves with a positive impression of our brand.

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What qualifications do I need to become a Part-Time Retail Ambassador at Rothy’s?

To become a Part-Time Retail Ambassador at Rothy’s, you should have at least 2 years of experience in retail or hospitality. Strong people skills are essential, as is attention to detail and a passion for maintaining Rothy’s aesthetic. Additionally, you should be available to work flexible hours, including evenings and weekends.

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How does Rothy’s ensure a sustainable work environment as a Part-Time Retail Ambassador?

At Rothy’s, we're committed to sustainability, and as a Part-Time Retail Ambassador, you’ll play a significant role in that mission. Whether by sharing the story of our eco-friendly practices with customers or actively contributing to minimizing waste in our operations, you’ll be at the forefront of promoting a sustainable work environment.

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What kind of environment can I expect as a Part-Time Retail Ambassador at Rothy’s?

As a Part-Time Retail Ambassador at Rothy’s, you can expect a dynamic and inclusive environment. We strive to foster a workplace that celebrates diversity, creativity, and collaboration, making every team member feel valued and empowered to provide the best customer service.

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What are the work hours for a Part-Time Retail Ambassador at Rothy’s?

As a Part-Time Retail Ambassador at Rothy’s, you will need to be available to work a minimum of 16 hours each week, including weekdays, weekends, and holidays. Shifts may vary, but being flexible with your schedule will be essential to accommodate the store's needs.

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Common Interview Questions for Part-Time Retail Ambassador - Fifth Avenue
Can you describe a time when you provided exceptional customer service?

When answering this question, reflect on a specific experience where you went above and beyond to assist a customer. Discuss the situation, your actions, and the positive outcome, emphasizing your ability to connect with customers as you would in your role as a Retail Ambassador.

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How do you stay organized and manage multiple tasks in a retail environment?

Highlight your organizational skills by discussing specific strategies you use to prioritize tasks. Mention tools or techniques that help you stay focused, and relate this back to how you would manage daily responsibilities as a Part-Time Retail Ambassador at Rothy's.

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What interests you about working for Rothy’s specifically?

Show your passion for Rothy's mission by discussing the company's commitment to sustainability and innovative approach. Mention how being part of a team that transforms materials into stylish products resonates with your personal values and career goals.

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How do you handle tough customer interactions?

Discuss your approach to conflict resolution, including listening to customer concerns, empathizing with their situation, and finding a solution. Relate your ability to remain calm and professional to the customer-first philosophy at Rothy's.

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How would you describe Rothy's brand aesthetic?

Demonstrate your understanding of Rothy's by describing its clean, modern, and eco-friendly aesthetic. Point out how you appreciate the blend of style and sustainability, and how you would embody this aesthetic in-store as a Retail Ambassador.

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Describe your experience with sales goals and metrics.

Share how you've previously contributed to sales goals by providing examples of strategies you used to engage customers and encourage purchases. Emphasize your commitment to meeting sales targets while promoting a positive shopping experience.

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How do you keep up with product knowledge in retail?

Explain your methods for learning about products, such as spending time with team members, doing research, or actively engaging with customers to understand their needs. Discuss the importance of product knowledge for a Part-Time Retail Ambassador at Rothy's.

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How would you create a welcoming environment for customers?

Talk about your approach to creating an inviting atmosphere, like being approachable, maintaining store aesthetics, and ensuring that customers feel valued. As a Retail Ambassador, you want the store to feel like a community hub.

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In what ways can you contribute to a team-focused retail environment?

Describe your teamwork experiences, emphasizing communication, reliability, and collaboration. Share examples of how you’ve supported colleagues and contributed to a positive team dynamic, aligning with Rothy's values.

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What strategies would you use to promote Rothy's sustainability message?

Discuss how you would educate customers about Rothy's commitment to sustainability, highlighting specific initiatives and products. Propose ways to engage customers in conversations about eco-conscious fashion choices, making them feel part of the brand's mission.

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Rothy’s creates modern shoes and accessories with as little environmental impact as possible. Redefining expectations for style, comfort and sustainability, Rothy’s transforms single-use plastics into products that look good, feel good and do good...

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Part-time, on-site
DATE POSTED
March 23, 2025

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