To be a successful Part-Time Retail Ambassador at Rothy's, candidates should have 2+ years of retail or hospitality experience, excellent people skills, and a keen eye for detail. It's important to be engaging and approachable to connect with customers. Additionally, you should be self-motivated, with a strong desire to deliver exceptional customer experiences while embracing Rothy's sustainable mission.

A typical day for a Retail Ambassador at Rothy's includes providing an unmatched customer experience in-store, assisting with day-to-day operations, and maintaining a strong understanding of Rothy's products and processes. Engaging with customers across different touchpoints, you'll work closely with your team to meet sales goals and actively seek opportunities for improvement based on customer feedback.

The Part-Time Retail Ambassador role at Rothy’s requires a minimum commitment of 16 hours per week, with flexibility to work weekends, evenings, and holidays. This allows you to engage with customers during peak shopping hours and help enhance their experiences at our Nolita store.

Rothy’s is committed to fostering a supportive environment for its Retail Ambassadors by providing wellness and commuter programs, paid time off, and a comprehensive employee discount program. In addition, there is an emphasis on creating a fun, inclusive workplace culture where everyone feels valued.

Rothy’s mission is all about sustainability and creating products that combine style with earth-friendly practices. As a Retail Ambassador, you’ll embody this mission, helping to educate customers about our products crafted from recycled materials and emphasizing our commitment to zero waste in every customer interaction.

Key skills that will help you shine as a Part-Time Retail Ambassador at Rothy’s include outstanding communication and interpersonal skills, a customer-focused mindset, problem-solving abilities, a strong attention to detail, and a passion for sustainable fashion. These qualities will enable you to foster connections and deliver a remarkable in-store experience.

The pay range for the Part-Time Retail Ambassador role at Rothy’s is between $18.00 and $19.00 per hour. This competitive compensation is designed to recognize your contributions and commitment to our brand, and the total rewards package may include additional discretionary bonuses and a variety of employee benefits.

When answering this question, focus on your belief in creating memorable experiences for each customer. Discuss the importance of understanding their needs, being approachable, and going above and beyond to ensure their satisfaction. Share specific examples of successful interactions in past roles to demonstrate your commitment to exceptional service.

Research and articulate how Rothy's transforms recycled materials into stylish, comfortable products. Highlight aspects such as using ocean-bound plastics, striving for zero waste, and the innovative 3D knitting technology. This shows your alignment with the brand's values and prepares you to further discuss how you can contribute as a Retail Ambassador.

Choose an example where you handled a difficult situation. Describe your approach: listening to the customer, empathizing with their issue, and providing a solution. Emphasize your problem-solving skills and how your actions helped restore their trust in the brand.

Explain your proactive approach to product knowledge, such as researching informative resources, participating in team training sessions, and engaging with customers to learn their preferences. This shows your commitment to becoming an expert on Rothy's products, which is crucial for a Retail Ambassador.

Discuss the importance of engaging with customers genuinely, using open-ended questions to understand their needs, and remembering details about their preferences for future visits. Share any past experiences where you successfully built rapport with customers to enhance their shopping experience.

Reflect on a specific experience where teamwork was essential, describing the situation, your role, and how you contributed to achieving team goals. Highlight skills such as communication, flexibility, and overcoming challenges together that would resonate well with the dynamic nature of the Retail Ambassador position.

Share your perspective on teamwork and accountability, emphasizing the importance of open communication. Discuss your willingness to support your colleague and address any barriers they may have, which reflects a proactive approach to teamwork and company values.

You might mention your passion for sustainable fashion and community engagement. Emphasize your eagerness to work in a mission-driven environment and how your values align with Rothy's, and why being a part of their team excites you.

Discuss the strategies you would implement, such as keeping the store organized, proactively approaching customers, offering assistance without being intrusive, and paying attention to details. This paints a picture of how you prioritize customer experience as a Retail Ambassador.

Share your understanding that customer feedback is invaluable for improving products and services. Emphasize your willingness to listen to customers, relay important insights to management, and adapt to meet their needs, showing your focus on continuous improvement.