Junior IT Support Engineer

As a Junior IT Support Engineer at Runa, you'll primarily provide first-level support for hardware, software, and network issues to users across the US, UK, and Bulgaria. Your responsibilities will also include assisting with the onboarding and offboarding processes, maintaining IT documentation, and troubleshooting VPNs and network connectivity. Moreover, you’ll get the opportunity to work alongside senior IT engineers on larger scale projects and upgrades.

To qualify for the Junior IT Support Engineer position at Runa, candidates should have a minimum of one year of IT support experience, particularly with modern desktop environments like Windows 10 and macOS. Familiarity with SaaS tools such as GSuite, OKTA, and Slack is also preferred. While technical certifications like A+, N+, or Security+ are advantageous, strong communication skills and a positive attitude are essential.

Runa is committed to your professional growth! As a Junior IT Support Engineer, you’ll enjoy a generous annual L&D allowance of £1,000, which can be invested in mastering your craft through accredited studies. Additionally, we provide five days of study leave per year allowing you to focus on your development without sacrificing your work responsibilities.

At Runa, the work environment is collaborative, fast-paced, and filled with enthusiastic professionals. As part of our hybrid structure, you’ll work one day a week in our London office, surrounded by a team that encourages innovation and camaraderie. Runa prides itself on maintaining a friendly, positive atmosphere where team members feel valued and respected.

Runa offers a range of attractive benefits for Junior IT Support Engineers, including private medical and dental health insurance, enhanced parental leave, and the opportunity to participate in the Employee Options pool, giving you ownership in the company. You’ll also enjoy a balance of work and relaxation through Runa Reset Days and summer hours during August.

When answering this question, highlight specific examples from your previous IT support roles. Discuss the types of hardware issues you commonly encountered, your approach to diagnosing them, and the steps you took to resolve these problems. Emphasize your attention to detail and your ability to communicate effectively with users throughout the process.

In addressing this interview question, focus on your communication skills and empathy. Share an example where you had to manage a frustrated user and explain how you were able to listen to their concerns, provide reassurance, and work together to find a solution. Emphasizing your patience and calm demeanor will show you are well-suited for the role at Runa.

Explain your systematic approach to documenting IT processes. Discuss the importance of clear and accessible documentation. Walk the interviewer through the methods you employ, such as using collaborative tools or maintaining a knowledge base, and provide examples of how your documentation has been useful in past roles.

Identify the SaaS tools that you are comfortable with and provide specific examples of how you have utilized them in past job functions. Emphasize your familiarity with tools like GSuite, OKTA, and Slack to demonstrate your readiness to adapt to the technologies used at Runa.

Speak about any past experiences you have in collaborating with a team on significant IT projects. Describe your specific role, the challenges you faced, and how you contributed to the project's success, drawing attention to your teamwork and communication skills.

Describe your method for prioritizing IT issues based on factors such as urgency, impact on users, and project deadlines. Share any tools you might have used to help you organize your tasks, and give an example of a time you effectively managed multiple issues simultaneously.

Communicate your belief that strong problem-solving abilities combined with effective communication skills are essential for an IT Support Engineer. Provide examples from your experience where these strengths helped you succeed in solving user issues efficiently.

This is an opportunity to showcase your continuous learning mindset. Share a specific situation where you had to familiarize yourself with a new tool or technology under pressure. Discuss your approach to learning, and highlight your curiosity and resourcefulness.

Discuss your strategies for staying updated on current IT trends. This may include following industry publications, participating in relevant forums or webinars, and engaging with your network for knowledge sharing. Demonstrating a commitment to ongoing learning will make a strong impression.

Use this question to express your alignment with Runa's values and mission. Explain what excites you about joining a FinTech company that is innovating in the digital payment space. Show enthusiasm for the opportunity to contribute to the team and grow within a supportive and dynamic environment.