Management Trainee - Customer Experience

Description

About Us:

RunBuggy is the most technically advanced automotive logistics platform on the market. Period.

Backed by Porsche Ventures and Hearst Ventures, RunBuggy is transforming the way cars move. Our cutting-edge technology is trusted by some of the largest OEMs, captive finance companies, and automotive lenders in the world to streamline vehicle transportation at scale.

RunBuggy’s end-to-end platform connects car shippers and haulers in real time - eliminating the friction of traditional load boards and costly custom software. For shippers, RunBuggy integrates directly into existing management systems, reducing transportation costs and accelerating delivery timelines. For transporters, we offer a smarter, more profitable way to find, accept, and manage loads - all from a single app.

Since launching in 2019, RunBuggy has grown to over 135 team members, facilitated the movement of hundreds of thousands of vehicles, and attracted tens of thousands of transporters across the U.S.

We’re not just building a better logistics platform - we’re redefining the future of automotive transportation.

About the Role:

We are currently seeking high energy team players who want to move fast, solve problems, and make an impact as Manager Trainee - Customer Experience. The Management Trainee Program is a rotational program to establish a well-rounded foundation for high-potential emerging leaders. This role is designed to prepare individuals to grow into assignments of increasing responsibility in go-to-market and customer experience management.

MTs will rotate between different sales and operations positions to help grow and strengthen our shipper and transporter network. Problem solving and initiative is a must. Industry experience is not necessary, but proven leadership experience (e.g. competitive sports, clubs, or professional setting) and an interest in disruptive technology and businesses are critical.

MTs will rotate primarily between Inside Sales (Shipper and Transporter), Product Training, Delivery Operations, and Applied AI and Technology positions approximately every 8-12 months, with exposure to all departments within a startup. These rotational positions will include inbound/outbound sales calls to Shippers and Transporters, resolving issues with problem orders, and leveraging the accumulated knowledge gained in these rotations to drive improvement in our collective system of people, process, and technology, including helping to train and evolve our systems in our in-house AI incubator. 

This is a full time position for graduates, and a part time position for Juniors/Seniors actively working towards their Bachelor’s degree.

This position is in-office. The office is located on Mill Avenue in the heart of Tempe, AZ. Employees in this role are may work Tuesdays through Saturdays or Sundays through Thursdays (exact schedule based on applicant availability and department needs). Please do not apply if you cannot meet these requirements.

If this sounds just like you, then please read on! if you feel this is not in your wheelhouse, that is okay too! We are actively hiring outstanding professionals, so we encourage you to apply to one of our many other opportunities.

What You Will Be Doing:

To start , you'll be trained as a Customer Experience Agent. Your tasks will include:

• Handling a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule as it relates to orders placed on our smartphone app.
• Maintaining updated knowledge of all company products and services to provide adequate education to customers.
• Fielding incoming phone calls and respond to phone messages from customers.
• Promptly responding to customer questions submitted via email or our website.
• Answering customer questions and provide information to resolve any issues.
• Helping resolve shipping issues with a high level of professionalism.
• Assisting users with uploading pictures or completing orders in our system.
• Obtaining necessary information from customers to adequately follow up.
• Documenting important customer information for future reference.
• Collecting and recording customer feedback and information and share with appropriate departments and team members.
• Generating interest in new products or services and connect customers with salespeople when required.
• Fostering and maintaining relationships with customers to improve our retention rate.
• Attending all required customer service-related meetings.
• Additional duties as assigned.

Upon achieving proficiency in this position, you will gain further experience by:

• Participating in meetings, workshops, and other learning opportunities related to customer experience management.
• Helping managers in evaluating performance through analyzing data and writing reports on customer satisfaction metrics. 
• Learning to track important KPIs such as customer satisfaction scores, response times, and churn rates.
• Preparing reports and presentations about customer experience initiatives.
• Participating in company's strategic planning for customer experience improvements.

Requirements

What You Bring to the Team by Way of Skills and Experience:

• Proficiency with using Microsoft Outlook, Word, and Excel, and experience searching and using the internet required.
• Bachelor's degree in management, business, marketing, communications, or similar preferred.
• High School Diploma or equivalent required.
• Ability to work Tuesdays through Saturdays or Sundays through Thursdays.
• Call Center and management experience a plus.
• Strong verbal and written presentation skills for communicating with customers and team members.
• A positive attitude and willingness to learn about customer experience best practices. 
• Strong leadership skills to eventually lead customer experience initiatives. 
• Understanding of performance-based metrics.
• Automotive, logistics, or transportation experience a plus.
• Ability to recognize problems, strategize, and problem-solve.
• Ability to prioritize tasks and manage time.
• Ability to work under tight deadlines.

What is in it for You and Why you Should Apply:

• Market competitive pay based on education and experience.
• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401k retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if hybrid or remote position.
• A supportive and positive space for you to grow and expand your career.

Pay Range Disclosure: 

The advertised range represents the expected pay range for this position at the time of posting based on education, experience, skills, location, and other factors. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RunBuggy is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination, harassment, and retaliation on the basis of race, color, religion, sex (including gender identity and sexual orientation), pregnancy, parental status, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.