Sales Operations Manager (contract to perm) Remote

Please note: Springboard is only able to consider candidates located in the following US states: Arizona, California, Florida, Maine, Maryland, Massachusetts, New York, or Texas.

The Company

At Springboard, we’re on a mission to help every individual acquire the skills they need to advance their career. We offer online, part-time, career-focused learning programs designed to train and support students as they change careers into fast-growing, in-demand areas such as Data Science, Cybersecurity, Software Engineering, and UI/UX Design.

Springboard’s unique model combines project-based learning with 1-on-1 mentorship from industry experts, in-depth career coaching, and a Job Guarantee. Our investors include the founders of LinkedIn and Princeton Review as well as the education industry's top VCs.

The Opportunity

We’re looking for a scrappy, energetic, proactive Sales Operations Manager who will build and own the end-to-end machinery needed to help the Sales process run for our growing B2B business line, while also building shared Sales Operations context across our other business lines (i.e., B2C and University Partnerships).

We see a great growth trajectory for a successful candidate in this role - you’ll work directly with our Head of Sales Operations for Springboard, helping define our overall Sales Ops strategy, contributing to new product launches, building CRM workflows, running experiments in our sales funnel, and producing analytics + insights on our KPIs. 

Salary range: $84,000-$100,000 USD annually.

* Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications, and other job-related reasons.

Key Responsibilities

• Serve as a thought partner in building Sales processes:
• As we continue building out our B2B business, we need to create tailored Sales processes for each of our customer companies (e.g., Amazon), so that we can successfully enroll students to fill our cohorts while also ensuring these students will be successful in their learning journeys.
• This will involve careful thinking through how we source and collect information from potential students (e.g., an application form), how we qualify the leads (e.g., via an online test, with a phone interview, some combination of these mechanisms), how we collect their payments, and more.

• Build out workflows (with careful comms!) to guide students in the process:
• To execute on the above Sales processes, we need to build automated workflows in Hubspot (our CRM), build campaigns in our dialer (Five9), create mechanisms for students to ask questions (e.g., an inbound email address), connect our various tools (e.g., using Zapier), and more.
• As part of this, you’ll also need to carefully craft email campaigns and student-facing written communications, in line with our sales philosophy, to ensure we can successfully enroll students and maintain our brand reputation.

• Run experiments to iterate on the sales funnel:
• There’s always room to improve our existing processes, and you’ll help us think through and execute on potential improvements (e.g., when to send a text vs an email, how often to make calls, when to provide nudges to leads who have paused progress in the funnel).
• You’ll scope and implement A/B tests to help us become more efficient and effective across the enrollment journey.

• Produce analytics + insights:
• As we launch new programs, you’ll help us determine which of our processes are working and which aren’t, by carefully helping our Sales Managers track the progress of our students through the funnel.
• In addition, you’ll help keep track of existing KPIs (e.g., connect rate, accept rate, conversion) to identify areas of opportunity.

You:

• Are SUPER comfortable using Hubspot (or a similar CRM)to build workflows, email campaigns, properties, lists, reports, and more.
• Learn and adapt quickly. You should be constantly curious and able to quickly grasp new processes and procedures, willing to change course on the fly as you get more information.
• Have empathy for students. You will need to put yourself in our prospective students’ shoes, to understand their enrollment journey and user experience in receiving our email comms.
• Are extremely detail oriented. You need to be someone who lives and breathes the idea of “zero defect”, where you will have to catch typos in emails (since our students will see these!), and see if students are truly getting the right comms at the right point in time in the funnel.
• Communicate proactively, as a self-starter. You will need to deliver cross-functional projects on time, while adeptly juggling competing priorities, which means you need to make clear each week what you’re working on, and how this solves for the business problems we’re tackling.
• Are results-driven. You’re excited to help our Sales team crush growing targets by empowering our Sales reps with the tools, processes and incentives to do so, and are motivated by our mission to bridge the world’s skills gap.
• Derive joy out of collaboration. You will need to constantly be in conversation with your fellow team members as part of this role, and you should look forward to these interactions. Springboard has a strong, vibrant team culture and our team celebrates human-ness, relationships, and fun.

Bonus points if you have:

• Experience using Zapier (or similar integration tools)
• Formal project management & process training
• Experience with Excel and data analysis
• Experience within a startup company (or even edtech!)

The Springboard team of 220 works out of offices in the heart of San Francisco and Bengaluru. We’re backed by top investors, including Costanoa Ventures, Reach Capital, Learn Capital, Pearson Ventures, and the founders of LinkedIn and Princeton Review.

Working with us, you’ll enjoy competitive compensation, health insurance coverage, a 401k plan, generous learning and professional development budgets, and an opportunity to impact thousands of lives alongside a fun, dedicated and mission-driven team. To learn more about our team and culture, follow us on Instagram @springboardlife!

We are an equal opportunity employer and value diversity at our company. We welcome applications from all backgrounds and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

California Privacy Rights Notice for Job Applicants

Under the California Consumer Privacy Act (“CCPA”), Springboard is required to inform California residents who are job applicants about the categories of personal information we collect about you and the purposes for which we will use this information. This notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPA.