Channel Account Manager (East)

As a Channel Account Manager at Cyberhaven, you'll be tasked with developing go-to-market strategies and managing a portfolio of high-performing channel partners. Your responsibilities will include collaborating closely with the sales team, evaluating partner performance, and creating partner-specific account plans to help achieve our collective goals.

For the Channel Account Manager role at Cyberhaven, we're looking for candidates with over 10 years of industry experience, including at least 5 years managing channel sales within the SaaS space. A Bachelor's degree is required, alongside a deep understanding of security and SaaS solutions.

Yes, the Channel Account Manager position at Cyberhaven may require up to 50% travel within the Eastern Region. This travel is essential for building strong relationships with our channel partners and facilitating effective collaboration.

Cyberhaven offers a vibrant culture with a focus on professional growth and development. Additionally, you'll enjoy a competitive salary, stock options, comprehensive health benefits, and the flexibility of a generous paid time off policy.

The Channel Account Manager plays a crucial role at Cyberhaven by developing partnerships that drive sales and increase brand awareness. By successfully managing partner relationships and executing marketing activities, you’ll directly contribute to our goal of revolutionizing data security.

When managing relationships with multiple channel partners, it's crucial to prioritize based on performance metrics and alignment with our strategic goals. Establishing clear communication channels and setting expectations regarding goals can help in maintaining strong bonds across the board.

I have developed go-to-market strategies by first assessing market needs and trends. Collaborating with cross-functional teams, I've successfully created tailored approaches that align with our partners' capabilities and enhance our product offerings.

I measure the success of channel partnerships through a combination of sales metrics, partner engagement levels, and achieving specific marketing goals. Regular performance reviews and partner feedback sessions are key to evaluating our collective progress effectively.

When conflicts arise, I believe in addressing them promptly and transparently. Listening to the partner's concerns, understanding their perspective, and finding a mutually agreeable solution can help restore trust and keep the partnership on track.

For onboarding new channel partners, I create a comprehensive training program that covers product knowledge, sales processes, and joint marketing initiatives. Providing ongoing support and resources can foster a successful partnership and drive early results.

Data is essential in my decision-making process—it helps me identify trends, measure success, and adjust strategies based on performance metrics. Leveraging analytics can significantly refine our approach to channel management.

I prioritize regular check-ins and utilize collaborative tools for consistent communication. Ensuring that partners feel their input is valued promotes a supportive atmosphere where everyone stays informed and engaged.

I have extensive experience with SaaS solutions, from understanding their technical aspects to marketing and sales strategies. This insight allows me to engage partners more effectively and align our value propositions.

One successful marketing activity I executed involved collaborating with a partner to host a joint webinar. By combining our audiences, we not only educated potential customers but also significantly increased both our pipelines.

I stay updated on industry trends through continuous learning—attending conferences, webinars, and engaging with industry publications. Networking with other professionals is also invaluable for sharing insights and best practices.