Data Analytics Analyst

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Job Category

Data

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Data Analytics Analyst, you will drive innovation, streamline processes, and implement scalable mechanisms to enhance efficiency and productivity across the AMER Business Development organization. Our team focuses on maximizing Annual Contract Value (ACV) and organizational productivity through standardized and scalable efficiencies, achieved primarily through technology adoption, process optimization, enablement, and data utilization.
Your responsibilities include optimizing technology usage within Salesforce and external tools to drive success in Outbound BDR motions. You will proactively and reactively address challenges, identify problems, and present data-driven solutions professionally.
 

Responsibilities:

• Collaborate with internal business partners to create and maintain Salesforce objects and functions.

• Manage and oversee open operations tickets to maintain access and uptime of our tools.

• Identify and recommend improvements in process, efficiency, and productivity across internal and external tools.

• Recommend and build data visualization solutions to understand the impact and success of business initiatives.

• Troubleshooting data sources (figuring out why a column is wrong or missing, etc)

• Work with Sales Leaders to determine organization-wide needs and solutions.

• Create rep-facing programs tied directly to business needs, focusing on improving productivity.

• Design and interpret key performance metrics. Deliver insights and recommendations.

• Create and deliver weekly and monthly presentations focused on organizational performance and attainment.

• Produce analyses surrounding the success of programs, sales support, and technology implementations to clearly articulate impact.

Requirements:

• 2-3 years of experience in sales analytics, business intelligence, or a related field.

• Proficiency with SQL, CRM Analytics, and Tableau (Experience with Data Engineering is a plus)

• Experience in quantitative analysis, g-sheets, and logical reasoning.

• Proven ability to create BI dashboards and assets end-to-end.

• Strong communication skills, both written and verbal.

• Team player with the ability to influence and work effectively at all organizational levels.

• Strong situational analysis, negotiation, and decision-making abilities.

• Detail-oriented with a desire to quickly learn new concepts, business models, and technologies.

• Ability to anticipate internal customer needs and solve problems.

• Strong presentation skills for varied audiences.

• Demonstrated ability to work collaboratively across cross-functional teams.

• Strong business acumen.

• Excellent organizational and project management skills, with the ability to manage complex projects.

• Ability to adapt to new demands and execute with urgency in a dynamic environment.

• Strong operational skills, including problem-solving, process analysis, and execution.

• Experience analyzing diverse data sets and communicating findings to executive stakeholders.

• Previous experience with Salesforce CRM (Salesforce Admin certification is a plus).

• Ability to design and interpret key performance metrics and deliver insights.

• Capability to automate processes and drive improvements.

• Troubleshoot operational issues and propose system/process changes to fix root causes.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $96,000 to $132,000.

For Washington-based roles, the base salary hiring range for this position is $87,700 to $120,600.

For California-based roles, the base salary hiring range for this position is $96,000 to $132,000.

For Illinois based roles, the base salary hiring range for this position is $87,700 to $120,600.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.