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Salesforce ServiceCloud Admin

About Bluevine

Bluevine is on a mission to enable a better financial future for small business owners through innovative banking solutions designed just for them. By combining best-in-class technology with advanced security and a deep understanding of the small business community, we deliver end-to-end banking and lending products that empower always-on entrepreneurs to grow their businesses with confidence.

As a dynamic company with massive potential, we're backed by leading investors such as Lightspeed Venture Partners, Menlo Ventures, 83North, Citi Ventures, and nearly 9 years of proven success. Since launching in 2013, we have grown exponentially, amassing over 400,000 customers across all 50 states and a global team of more than 500 people. Our passion is driven by purpose: to give small businesses the tools they need to succeed and we're just getting started.

All of this begins with our team who are driven by collaboration, problem-solving, and learning and growing together. With a commitment to innovation and community impact, our mission is to help every small business—and every team member—thrive. Join us!

ABOUT THE ROLE:

Bluevine is looking for a Salesforce Admin who has the combination of both technical & project management skills. The candidate should be able to roll up their sleeves and work hands-on in SFDC, as well as work with business stakeholders to come up with solutions to better improve the systems and process flow. Additionally the candidate will have extensive experience working with technical teams on implementing solutions and providing best practices. They will play the role of liaison between the customer and various technical teams. They will be passionate about driving forward solutions, be a self-starter, and analytical. They will be comfortable with ambiguity and will drive towards simple solutions to complex problems. Ideally this candidate will also have had experience in SFDC data migration and defining new object structures.

SFDC is used across all operational parts of the business including Sales, Support, Account Management, Business Dev, Collections & Marketing. Ideally this candidate will have had experience working with various different business units and supporting high growth and scale.

WHAT YOU'LL DO:

Be the Salesforce Service Cloud expert for the organization
Support existing configuration and continue to refine and improve on system processes
Implement new functionality including custom objects, page layouts, validations, process builder, dashboard, reports & custom development work
Support case management and customer support processes
Work closely with stakeholders and technical teams to develop technical designs for complex projects using a combination of out of the box features and custom code
Experience working in an agile environment utilizing sandbox architecture to manage releases
Training/Troubleshooting with Salesforce end users and non-users

WHAT WE LOOK FOR:

- 2 years of experience in a related field or position
- 1+ years of Salesforce Service Cloud Admin experience
- In depth knowledge of Salesforce Service Cloud.
- Strong understanding of the Salesforce Architecture, including but not limited to custom objects, workflows, validation rules, flow builder, roles, profiles, permission sets & security settings
- Experience in supporting & developing customer flows from both the Pre to Post sales support
- Excellent communication skills & ability to translate technical requirements to business stakeholders
NICE TO HAVE (BONUS POINTS):
- Salesforce Developer certification
- Salesforce Advanced Admin Certification
- Experience with Apex Classes, Lightning Web Components, Integration API, Heroku
- Manage Service Cloud Voice configurations, Einstein Analytics and Insights, Knowledge Base