Logistics Freight Forwarding Sales Associate (EM6868-3) (Japanese Bilingual)

As a Logistics Freight Forwarding Sales Associate at Samsung SDS, you will take on a variety of responsibilities including seeking new business opportunities within key accounts and actively promoting all company products and services related to imports and exports. You will also be tasked with analyzing market trends, meeting sales targets, delivering exceptional customer support, and collaborating with internal teams to develop comprehensive solutions for clients.

To become a Logistics Freight Forwarding Sales Associate at Samsung SDS, a high school diploma is required, while a bachelor's degree in business, marketing, logistics, or a related field is preferred. Ideally, candidates should have 0-2 years of experience in international freight forwarding or logistics sales. Strong communication skills, a positive attitude, and proficiency in Microsoft Office applications are also important for success in this role.

Samsung SDS is dedicated to the professional development of its Logistics Freight Forwarding Sales Associates through a comprehensive suite of benefits, including opportunities for skill enhancement and training. The company values your growth and encourages you to take on new challenges, ensuring you have the support needed to advance your career within the logistics sales industry.

The work environment at Samsung SDS for a Logistics Freight Forwarding Sales Associate is collaborative and supportive, where team members work together to align strategies and deliver outstanding service to clients. With a focus on innovation and teamwork, you'll find an energetic atmosphere that encourages proactive thinking and effective problem-solving.

As a Logistics Freight Forwarding Sales Associate at Samsung SDS, you should anticipate traveling up to 30% of the time within the U.S. This travel may involve visiting clients, attending networking events, and participating in logistics-related activities that support your sales initiatives and help build client relationships.

When answering this question, emphasize any relevant experience you have in international freight forwarding or sales. Discuss specific roles and responsibilities you undertook, and be sure to highlight accomplishments such as meeting sales targets or successfully managing client accounts.

In your response, outline strategies such as market research, networking, and using CRM tools. You might also emphasize your proactive approach to reaching out to potential clients through cold calling and leveraging existing relationships to find new opportunities.

Focus on providing a structured approach for handling complaints, including listening actively to the customer's concerns, taking responsibility, and collaborating with cross-functional teams to resolve issues in a timely manner. Emphasize your communication skills and dedication to customer satisfaction.

Demonstrate your knowledge of Samsung SDS by discussing its reputation as a leading IT service provider and its innovative logistics solutions, such as the Cello platform. Highlight key facts about their services and vision in the logistics industry to show you've researched the company well.

Discuss how you would assess the urgency and importance of tasks related to managing multiple accounts. Highlight any tools or frameworks you use for organization, such as setting deadlines, using project management software, or creating checklists to ensure you stay on track.

In your response, explain your passion for sales and logistics, emphasizing how excited you are to engage with clients and help them solve their logistics challenges. Mention any personal motivators, such as achieving targets, building relationships, and contributing to the company's growth.

Outline an effective cold calling strategy, emphasizing the importance of researching prospects beforehand, crafting a strong opening statement, and being prepared to handle objections. Highlight your friendly and personable approach to building rapport on the call.

Illustrate your negotiation skills by sharing a specific example that demonstrates your ability to understand both parties’ needs and find a solution that satisfies everyone. Discuss the outcome and any feedback you received to reinforce your success.

Talk about specific sources you use to keep informed, such as industry publications, webinars, and networking events. Emphasize your commitment to continual learning and staying ahead of market changes to better serve your clients.

Focus on the significance of trust and communication in client relationships. Discuss your belief in regular check-ins, providing exceptional customer service, and being responsive to clients' needs to foster long-term partnerships.