Developer - Zero-Touch Mobility Implementation (ServiceNow Platform)

Company Overview:

Samsung SDS is the digital arm of the Samsung group and a global provider of cloud and digital transformation innovations. Samsung SDS delivers enterprise-grade solutions and services in cloud, secure mobility, analytics / AI, digital marketing and digital workspace. We enable our customers in government, financial services, healthcare, and other industries to drive business in a hyper-connected economy helping them to increase productivity, safeguard assets, and make smarter decisions.

Some of the key areas of focus and activities of Samsung SDS America include digital transformation solutions, enterprise mobility, and cloud services.

Position Overview:

We are seeking a highly skilled and motivated Developer to join our Zero-Touch Mobility (ZTM) implementation team. ZTM is a native scope application of the ServiceNow platform that won the 2024 Worldwide ‘Built-on ServiceNow Solution Partner of the Year’ Award.

As a Developer, you will be responsible for implementing, configuring, and customizing the ZTM application within the ServiceNow platform to meet customer-specific requirements. You will collaborate closely with a Business Analyst (BA) and Delivery Manager to ensure the successful delivery of ZTM solutions.

Responsibilities:

Your responsibilities will include configuring workflows, integrating third-party systems, designing scalable solutions, and optimizing ServiceNow instances for performance and scalability.

• Install and configure the Zero-Touch Mobility (ZTM) application within ServiceNow customer instances and ensure proper setup of ZTM modules, as well as seamless integration with the ServiceNow platform.
• Configure out-of-the-box (OOTB) workflows within the ZTM application to align with business requirements, and customize workflows when necessary to address specific use cases while adhering to best practices.
• Configure and implement integrations with third-party systems using ZTM connectors to establish secure and efficient connections with external platforms, including EMM/UEM systems.
• Configure and customize ZTM’s internal business logic to meet unique customer workflows and business rules while optimizing configurations for scalability, efficiency, and compliance with organizational policies.
• Design scalable and maintainable solutions that adhere to ServiceNow and ZTM best practices, and ensure ServiceNow instances are optimized for performance and scalability.
• Develop custom UI components, forms, reports, and dashboards to enhance ZTM functionality, and script custom business rules, workflows, and automation processes.
• Identify and mitigate risks associated with ServiceNow implementation projects, proactively addressing potential issues and developing contingency plans
• Provide regular updates to project managers and stakeholders on implementation progress, technical challenges, and risk mitigation strategies.
• Testing and Quality Assurance: Conduct unit, system, and user acceptance testing (UAT) to validate solutions meet business needs, and troubleshoot and resolve technical issues to ensure a smooth deployment process.
• Prepare and maintain technical documentation, including configuration settings, customizations, and integration details, while providing post-implementation support to ensure customer teams can effectively manage the deployed solution.

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Experience:
• 3+ years of experience as a ServiceNow Developer or Implementation Specialist.
• Proven track record of implementing scoped applications on the ServiceNow platform, including workflow configuration and integrations.
• Familiarity with enterprise mobility management (EMM), endpoint protection, or IT service management solutions is a plus.
• Technical Skills:
• Proficiency in ServiceNow scripting (JavaScript, Glide API) and configuration.
• Experience with ServiceNow integration tools (e.g., IntegrationHub, REST APIs).
• Familiarity with OOTB workflow configuration, business logic customization, and solution design.
• Knowledge of web technologies such as JavaScript, HTML, and CSS.
• Certifications: ServiceNow Certified Implementation Specialist (CIS) is strongly preferred.
• Soft Skills:
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to manage multiple priorities and work effectively in a fast-paced, team-oriented environment.

Preferred Qualifications:

• Experience implementing Zero-Touch Mobility or similar enterprise mobility solutions.
• Familiarity with ITIL processes and best practices.
• Knowledge of secure device management and enterprise endpoint protection systems.

Samsung SDSA offers a comprehensive suite of programs to support our employees:

• Top-notch medical, dental, vision and prescription coverage
• Wellness program
• Parental leave
• 401K match and savings plan
• Flexible spending accounts
• Life insurance
• Paid Holidays
• Paid Time off
• Additional benefits

Samsung SDS America, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, status as a protected veteran, marital status, genetic information, medical condition, or any other characteristic protected by law.

We are committed to providing reasonable accommodations to participate in the job application or interview process for candidates with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.