Platform Engineer, Cloud Support

About the Role:Grade Level (for internal use):09About the Role:The Team:The S&P Global MI Thinkfolio - Platform Engineering team is looking for a skilled TechOps - Associate to join our growing team. This position requires the associate to work a flexible shift tailored to coincide with Eastern Standard Time (EST) in the US, ensuring optimal collaboration and support for our operations.In this role, you will play a crucial part in providing technical support to our clients, ensuring smooth operation and resolution of any issues that arise, while also leveraging your skills as a Cloud Engineer. The ideal candidate will have experience with AWS, Splunk and/or Window administration, possess strong problem-solving abilities, and have a passion for helping our internal developer teams by providing exceptional developer experience.Our team is fun, dedicated, and supportive, tackling interesting technical and design challenges every day. Join us to grow your skills and make an impact!Responsibilities and Impact:Provide technical support to our clients, ensuring smooth operation and resolution of any issues that arise.• Manage and troubleshoot issues reported by clients.• Document all support interactions and resolutions accurately in ServiceNow - mySolutions ticketing system daily.• Resolve issues in creative and effective ways.• Proactively identify opportunities for process improvements to enhance the Developer Experience with our applications such as automating our manual intake process and current BAU work e fficiently.• The person should be open to working a rotational shift including weekends and holidaysCompensation/Benefits Information : (This section is only applicable to US candidates)S&P Global states that the anticipated base salary range for this position is $65,000 to $ 124,000 . Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses and certifications.In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here .What W e're L ooking F or :Basic Required Qualifications:• Deep knowledge of AWS technologies such as EC2, ELB, S3, VPC, EBS, RDS, AMIs, IAM, FSX, Active Directory, DNS, CloudWatch, Lambda, ECS/EKS etc.• 3+ years of experience in a highly complex technical AWS operations environment with expertise in supporting Windows 2016/2019 server environments• Networking administration experience, Good understanding of VPN, Peering, Routing, NACL, ALB/NLB, Security Groups, Access Control• Good to have experience with configuration and deployment management in a scripting language like Ansible. In this context knowledge of AWS Cloud formation/Azure DevOps /Terraform is helpful to run multi-server application stacks.• MS SQL Server - Standard and Enterprise deployment setup and Understanding of HA setups• The person should be open to work in rotational shifts including weekends and holidays• University degree, preferably engineering graduate or equivalent.• Strong communication skills are needed to describe hosted offerings, and solutions across a wide range of requirements, and convey different levels from management to clients.• Proven track record of supporting cloud-hosted Windows-based applications.Additional Preferred Qualifications:• Strong Analytical skills, Presentation skills, and ability to work under pressure• Experience in AWS Cloud Administration preferably AWS-certified Solutions Architect or EquivalentAbout S&P Global Market IntelligenceAt S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.For more information, visit www.spglobal.com/marketintelligence .What's In It For You?Our Purpose:Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.Our People:We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.Our Values:Integrity, Discovery, PartnershipAt S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.Benefits:We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include:• Health & Wellness: Health care coverage designed for the mind and body.• Flexible Downtime: Generous time off helps keep you energized for your time on.• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global:At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.IFTECH202.1 - Middle Professional Tier I (EEO Job Group)Job ID: 304949Posted On: 2024-08-26Location: Dallas, Texas, United States