WILL CALL | 10:00AM-6:30PM

As a Will Call Associate at SanMar, your primary responsibilities include accurately loading and fulfilling customer orders, operating internal systems like High Jump and Ody, answering customer inquiries, and ensuring a clean and organized work environment. You'll be the first point of contact for our customers, providing solutions and educating them about SanMar’s products, making your role dynamic and customer-focused.

To join SanMar as a Will Call Associate, you’ll need a high school diploma and 4-6 years of warehouse experience. Strong communication skills, attention to detail, and the ability to work under pressure are essential. Familiarity with systems like Microsoft Office and experience with inventory management systems such as High Jump and D365 are also necessary.

The work environment for a Will Call Associate at SanMar is fast-paced and requires physical activity, such as lifting and moving products up to 60 pounds. You'll work in a typical warehouse setting, which can be moderately noisy and subject to varying temperatures. Adherence to safety regulations is paramount to ensure a safe workplace.

Starting as a Will Call Associate at SanMar can lead to various growth opportunities within the company. As you gain experience and demonstrate your skills, you may have the chance to move into supervisory roles or other positions within logistics and customer service. SanMar is committed to employee development and encourages learning and advancement.

SanMar provides a competitive benefits package for Will Call Associates, including paid time off, comprehensive medical, dental, and vision benefits, a 401k plan with company matching, life insurance, and paid maternity/paternity leave. These benefits underscore our commitment to employee well-being and job satisfaction.

When answering this question, explain how you'd assess the urgency of each task and adapt to changing priorities. Mention that understanding customer needs is paramount, and you would utilize organizational tools or systems like High Jump to keep track of your responsibilities effectively.

In your response, share specific examples that highlight your ability to interact with customers positively and professionally. Discuss instances where you resolved customer issues or provided recommendations, demonstrating your commitment to creating a great customer experience.

Your answer should detail your methodical approach to checking orders against customer requests. Explain how you carefully read labels and SKU information while cross-referencing with the internal system to ensure higher accuracy in fulfilling orders.

Showcase your resilience and adaptability by discussing how you maintain focus during high-pressure times. You might describe techniques you use to stay organized and how you communicate effectively with your team to ensure everything runs smoothly.

Show your initiative by researching SanMar’s product lines ahead of time. Discuss specific product categories and how they relate to customer needs, indicating your interest in learning and engaging with the company's offerings.

Your answer should reflect your understanding of safety protocols. Discuss how you prioritize cleanliness and organization, follow safety regulations, and keep communication open with your team to address any potential hazards promptly.

Emphasize the importance of collaboration in a warehouse setting. Share examples of how you have contributed to team success, demonstrating adaptability and the willingness to help colleagues to create a harmonious work environment.

Discuss your personal approach to maintaining motivation, such as setting goals or using upbeat music while working. Mention the satisfaction of completing tasks accurately and how it contributes to customer satisfaction.

Provide a real-life example that illustrates your commitment to customer service. Describe the situation, what actions you took, and how the customer benefited from your efforts, showcasing your dedication to customer satisfaction.

When asked this, reflect on the core duties of a Will Call Associate. You might suggest attention to detail, communication skills, or the ability to multitask as essential skills, and explain why each is crucial for success in the role.