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Job details

Support Technician II

SanMar is looking for a Support Technician II who can provide tier I and II technical support to ensure a smooth experience for their employees. The ideal candidate will have a strong customer service focus and the ability to troubleshoot various IT-related issues.

Skills

  • IT support experience
  • Customer service skills
  • Knowledge of Microsoft Windows and Mac OS
  • Technical problem-solving skills

Responsibilities

  • Provide exceptional customer service while answering IT-related support calls/emails.
  • Manage and track support tickets.
  • Document issue descriptions and resolutions in support tickets.
  • Perform hardware imaging and maintenance.
  • Troubleshoot and diagnose issues remotely.
  • Assist with meeting room AV setups and instructions.
  • Perform desk-side support and IT equipment moves as needed.

Education

  • High school diploma or equivalent
  • IT certifications preferred (A+, Net+, etc.)

Benefits

  • Comprehensive medical, dental, and vision benefits
  • 401k plan with employer match
  • Paid time off and holidays
  • Life insurance and disability coverage
  • Paid maternity/paternity leave
To read the complete job description, please click on the ‘Apply’ button
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CEO of SanMar
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Marty Lott
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Average salary estimate

$57524 / YEARLY (est.)
min
max
$50083K
$64965K

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Welcome to SanMar! You may not have heard of us, but over the past 50 years, we have quietly worked to unite communities around the country. There’s a chance you’ve seen our shirts outfitting your kid’s little league game, as a local business unif...

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$50,083/yr - $64,965/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 3, 2025

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